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March 2024 by C B.
I have purchased several pairs of shoes at the McLean VA location. Reggie is the best fit and sales consultant I have ever met in all my years buying shoes.
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March 2024 by Katherine J.
They had a decent collection of shoes. A scanning machine to scan your foot. Prices at MSRP. Higher end shoes like Hoka, Cloud, etc. My gripe is with the employee. He was rude and condescending. I was so angry I almost left the store but needed a pair of shoes. Would not recommend unless you are in the mood to get lectured about everything from how you stand when you try on shoes, how you should not move your feet while you stand, why you wear inserts- all delivered with a heavy dose of sarcasm and blunt rudeness.
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November 2023 by Bonnie O.
I am a 68 year old female that has trouble finding dress shoes that I like and that fit. I don't like to wear high heels and finding dress shoes that are low heeled has always been difficult. I was so pleased when I went to comfort one, and had multiple styles to choose from. My attendance spent much time with me to figure out what would work best. I was very pleased with the level of service I received, and I love my shoes. I highly recommend the Alexandria Virginia Comfort one shoe store.
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October 2023 by Brooke Spradlin
Couldn’t have asked for a better experience for shopping for new shoes! Todd knew exactly what we needed and what would be best for our lifestyle! If you are looking for amazing customer service and great shoes this is 100% the place to go! Especially since they are locally owned! Ask for Todd to make sure you get the best experience when shopping for new shoes!
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October 2023 by Sandi Hinds
Found great shoes here. Had to bring my Mom back here. Ask for Melanie, she was so helpful and listens to you on what kind of shoe you are looking for and truly understans your needs. She is the best kind of Sales person (not pushy, just very knowledgeable) and really knows all her products!! If you have trouble finding good shoes, definitely go talk to her!
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October 2023 by Paulette Forrest
Such a great experience! Teresa helped me try on multiple pairs of shoes, offering nice suggestions as well. She spent an hour with me and never made me feel rushed. I ended up with a pair of boots, casual shoes and a pair of Hokas.I’ll be back! Great quality shoes and terrific service!
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September 2023 by Cordelia Dorsey
I have two nephews that played pro football and one of them recommended I purchase these shoes for my back issues. A couple of weeks ago my son and I went to purchase Hokas. The experience was unbelievable. We went to a store Comfort One in Alexandria VA. Todd was our salesman and explained everything I. Detail prior to us purchasing our slice of heaven (shoes, socks and inserts). I am retired military and I am recommending this store to everyone. This shoe gave me instant relief and should be provided to all retired veterans. The only thing I was not satisfied with was the fact I could not purchase a pair that had the composite toe for my job. I am more than satisfied and there should be spokesman to show all walks of life need and use them. I can stand up straight when I have this shoe on and my feet don’t hurt. I could go on but I need to get back to work and this space is not big enough. Thank you for having the ability to sell such a great piece of comfort. I plan to buy several more pair and I need a t-shirt that says HOKA Nation! Thank you again.SincerelyCordelia
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September 2023 by Ashley Aladin
They had my shoes ordered and I was told it was the last pair in my size. They explained that my shoes would be delivered to my home address. I never received tracking or shipping details. I call and then find out that my phone number and email address was incorrect. These things happen of course. Anyway, I had them correct it over the phone and have it a few days. Called several times and was given the run around by each crew member that answered my call. I finally showed up to the store again to find out where was my $130 sneakers. The gentleman at the front desk insisted that he was the manager and would have his courier deliver the sneakers to their store overnight. It never came. Finally it came two days later in which I wasn’t notified- even after I explained to him that my contact information had needed to be updated. Instead he told me he texted my phone number letting me know that my sneakers came. Guess what- I never received the text because my contact information was still incorrect. He offered me a discount but I never received a formal apology for the bad service I received. Perhaps they do offer great shows and maybe the store clerks are knowledgeable about the shows they sell.Based on my experience with them however, the team is unorganized and the service is mediocre. The staff needs better customer service handling skills. Sometimes it’s not the issue, it’s how a company handles the issue. Nonetheless, I will not be coming back to this establishment.
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July 2023 by jenalomba
I was very patiently waited on and assisted by Brian. While he didn't help my wallet, he was extremely helpful to me on my new shoes quest. He's knowledgeable, personable, and extremely warm-hearted. I don't expect to be back in here that soon based on my recent purchase, lol, but when I DO need new shoes, I'll be sure to ask for Brian (who is the assistant manager). A very pleasant experience and I will say the pricing reflects very good quality merchandise. I was shopping for shoes, but there's other cute things to browse as well.
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July 2023 by Marian Goodman
Boy did I score!!! Went to Comfort Shoe store, on King Street (on the left side as you r going to the river) Met the store manager Theresa, who is awesome and very knowledgeable. I was just recently told I have Planter Fasciitis (which is painful since I work retail and am always on my feet) Theresa gave me inserts as well as a compression sock (she knew I wouldn’t wear it to bed ) but convinced me to wear while at home watching TV. She showed me several suitable shoes and sneakers with good arch support and even explained how I could wear my Toms to work along with the supports. Hopeful that my heel pain will subside soon and I’ll be able to go back to wearing sandals during these summer months. Thanks Theresa you made a long time customer ??
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July 2023 by Rachel Webster
Walking around in Old Town Alexandria, saw the store and just decided to pop in. Sales associates greeted us and asked if we needed help, but were not obtrusive. Don began talking to my husband about a particular brand of shoes, he was extremely knowledgeable and enthusiastic, and also just very nice! We ended up buying three pair of shoes. Highly recommend this store.
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July 2023 by Rosetta Dennis
Melanie was exceptional. She greeted me with a wonderful hello come on in. At no time did I ever feel she was not attentive to me even while helping other customers. She was able to determine what would improve my gait and find a orthoproduct to help me. Melanie is so engaging and warm. I live in Philadelphia and would like to take her to my hometown. Thanks Melanie!!
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June 2023 by Jessica P.
I bought 3 pairs of shoes and a purse. Unfortunately, I had to return 1 pair of the shoes. The sales clerk was rude during the transaction as if returns are not allowed. I will no longer shop at the old town location.
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May 2023 by Vitoria Schmitt
Got my first pair of Birkenstocks here with the help of Camille. She’s very knowledgeable and I appreciate the instructions on how to break the shoes in properly. Thank you!! :)
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May 2023 by Sara A.
I went in yesterday to buy Birkenstock shoes. It took an extremely long time just to get a workers attention to try on the styles I was considering. Finally I was able to try on a pair of shoes. They never checked on me or asked about switching out sizes. Then when I had a specific question about a style (that I was going to buy) it took 15 minutes to find someone to answer it. The customer service here is dismal. I used to be a devoted shopper. Never again for this location. Never getting my money again.
