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April 2024 by N N
edited to respond to "response from owner": I have already reached out to C&B headquarters and the store and through BBB. You haven't changed your response.original message:I strongly urge consumers to stay away from Crate and Barrel outlet stores. I spent over $2k on one couch which seemed to be in perfect condition and was a great deal compared to what it would have cost if I had purchased it in store (based on full description provided by store employees on model and fabric). Worst experience as the upgraded, stain resistant fabric along with the stain removing directions provided by the company on this model were so wrong and within a couple months I have nothing but water stains all over my whitish sofa. I followed everything exactly. The company takes no responsibility for selling me a $2K couch that, although came from an outlet with as is, was still $2K based on these features. I wouldn't pay $2K if it didn't have these features which were part of the sell to me. What a waste. The couch is not worth $5 at this point. Save yourself time and headache and know that just because it seems like a good deal and that you can inspect it all you want and do all the research , it means absolutely nothing. Will never shop with C&B - outlet or not - ever again. They owe me at least a professional cleaning but choose to simply say that I signed a waiver for the outlet so who cares if we sold you junk!!!!
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April 2024 by Nicole Brown
Nice store with friendly staff. They constantly rotate out furniture so good to go a few times as inventory is coming in a few times a week. Found an amazing chair for half the retail price.
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March 2024 by Harry Nicholos (Personal)
Great item selection and friendly staff!
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March 2024 by Cleveland Dixon
If I’m ever near Old Town Alexandria, I will stop by this location to see what’s new. I really like how often their inventory is refreshed. The store is always clean and organized with great flow to quickly focus on the category of items that you are looking for. The staff has always been eager to help and go above and beyond to make you feel comfortable with your purchase.
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March 2024 by AbdulRahman AlBunnia
Horrible customer service is super LAZY. When I call, they don't even bother to help, which is a shame for Crate and Barrel, a company rated as the best nationwide but sadly does not live up to those expectations. It's disappointing to see such a gap between its reputed excellence and the actual service provided.
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February 2024 by Samuel Gaspar
Friendly staff and good discounts!!
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February 2024 by James Ely
Great little store with lots of great finds. Stop by. Parking is tight.
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December 2023 by Chris Alex
12.24.2023 Outlet so you get what they have, can be hot or miss on furniture options. I don't feel there amazing deals on the furniture any time I have been on a normal day, holidays can be an exception, but there is some discount over retail. They usually have a decent selection of normal.dishware, misc. products and Small kitchen appliances, again,no major discounts but will save you a few bucks. Small parking lot but there is paid street parking.
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November 2023 by Colin U.
Went back to the outlet store one more time to give them yet another opportunity to make this right. I spoke with the manager Doug who stood firm on his position that they don't accept returns - and insisted that this was a final sale even if the tag and the receipt didn't say so. His proposed solution was not a refund. It was not a store credit. The proposed solution was that I should do an exchange right then and there - find something else in the store of equal value (and not a gift card) and that this was somehow a generous accommodation on his part. I left the rug with Doug - it's in exactly the same condition as when I bought it. I'm counting on my credit card company to advocate for me against these bullying tactics by Crate and Barrel Outlet. Unless you want low price coupled with affirmatively awful customer service then shop elsewhere.
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November 2023 by Venkat R (Kousik)
The outlet has a small collection, it is advised by staff to visit after Thursday or Friday when they receive new stock and items are sold pretty quickly. Even after multiple discounts ythe furniture ends up no less than $1500 and most of the other smaller kitchen items are pretty much the same price as original or with a negligible discount.Of course they are all of good quality and mostly in pretty good shape with an exception of a few.
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November 2023 by Rock Creek Design Build Remodel
Great place to find a good price item form Crate and Barrel. You will need to come often to find the deals, as they seem to go quick. Staff is helpful, but usually very busy. They seem to now have more furniture and less smaller items, such as glasses, plates etc. Not far from Old Town Alexandria and the waterfront.
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October 2023 by Angela Gabrielle
Got a great deal! This was 40% off an already marked down price so got it for $1972 — marked down from around $3800 on regular market
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September 2023 by Matthew Briney
Amazingly located in the heart of Old Town. Not a lot of large furniture selection but great for out of season decorations and everyday serving ware at much more affordable costs than their retail stores.
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August 2023 by Nicole Yull
Went to the crate and Barrel outlet to look at couches. I didn’t find “the one” yet, but found some amazing wine glasses while I was there. I was super impressed with the staff member who helped me. He was very helpful, answered so many questions , and gave us some great ideas and tips. We will definitely go back.
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August 2023 by Rebecca S.
Firstly, yes, the store is full of damaged pieces. If you are capable of dealing with a range of a few blemishes to restoration, then about half of the items there wouldn't be a problem for you. But not everything is damaged. I purchased the blue couch that was a custom order that was canceled. No tears, stains, or blemishes on this one so I was thrilled to get a great sofa on the same day. The tv stand in the picture was also not damaged. The coffee table video had one small blemish on their in the top right corner. All of the glassware, tableware, appliances are new. The store associates are super helpful. I was told that new pieces arrive every Tuesday, Wednesday and Friday. It's a priced version of HomeSense Furniture store. I have no problem going in hoping to find a piece of two that fits what I'm looking for. Several items I found, I wanted but I couldn't reconcile how it would work in my home. I can see how it can be a disappointment for some, but if you don't care about searching for a few pieces, then it's a good store to try. I do plan on going back multiple times over the next couple months to see what I can find as I have a large home to furnish. Since Covid, it takes months to get custom furniture made and delivered. Most of my home is RH, Pottery Barn and I'll keep coming here to grab Crate and Barrel pieces that fit the theme I'm going with. As an AirBNB host, I can easily see how this is a great store to source from as well for furnishing a luxury space. For people who can restore furniture easily, this is a gold mine as most pieces would take minor repairs.