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February 2024 by JM
Always busy, average wait is 15minutes,and the worst: they CLOSE 30min. for launch!!!of course people need that break but they can also rotate, keeping business fluid just like any other supermarket!This is a PHARMACY! we are there for medicines NOT candies!Until management is replaced or at least enhance its service, I'm taking my business anywhere else.
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January 2024 by Cedric Gaines
The pharmacist at the 6150 Franconia location is beyond rude. She is not helpful and rude to customers. Hard working people do not deserved to get treated the way that she treats people. I work in healthcare also and I was beyond disgusted at how I was treated by her when only asking a simple question regarding my order. Closed the gate on me as I was asking a question. If this is the way that you treat customers I hope she is reprimanded and fired. The people deserve so much better from people in healthcare
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October 2023 by Daniel W.
The pharmacy refused to help me because I arrived 20 minutes before close. She acted like they couldn't help me after 5, although they close at 6.
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September 2023 by Kenneth and Neeza
Always need to wait at least 30 mins. Always a problem. Never any sense of urgency even when there are 20 people waiting in line!
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February 2023 by Charlie V.
I went in to buy a few things and get passport photos. Additionally I wanted to get film developed from an old disposable camera. I waited in line while two elderly ladies struggled with their purchase- The cashier didn't seem to know how to help them. He then said, "You can use the self checkout if you want". Me- "I know that sir, I need film developed if you're able to help me?"Him- "There's no bag here"Me- "I have no clue what that means but ok."*Pay for my things and leave. If one of your services is down, put up a sign. I drove to this location for that service which is posted on your site. First world problems but still annoying.
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January 2023 by C C.
If I could give a 0, I would! This review is specifically for the pharmacy. I used to go to other pharmacies until my insurance changed, and they were all great until I started coming here. The pharmacists/staff are rude, slow, constantly provide incorrect information... and have repeatedly not filled or lost my prescriptions! It's so disorganized and dirty here... no wonder nothing is ever found quickly and they keep you waiting. I rarely can get anyone on the phone and when they do pick up I have been hung up on. They also don't care who's next. I've stood in line for an hour only for them to call a customer not in line to come up. Seriously, the pharmacy is entirely incompetent!
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December 2022 by BlackAvenger27 Retribution234Confirmed
Great place
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November 2022 by Leo “Gooden” Lovejoy
Nice little area.
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July 2022 by Google user
I had more than one negative experience with this store’s pharmacy. For the most part, the staff is unresponsive and impossible to reach over the phone. No matter now many times you call, they’ll put you on a “brief hold”, you wait 20+ minutes and then they hand up on you.
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May 2022 by Oksana Korotka
I had more than one negative experience with this store’s pharmacy. For the most part, the staff is unresponsive and impossible to reach over the phone. No matter now many times you call, they’ll put you on a “brief hold”, you wait 20+ minutes and then they hand up on you.
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May 2022 by Matt Murphy
Been coming here for years! Great CVS!
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January 2022 by Ed L.
Muntaha is a rockstar! Got me exactly what I needed and I greatly appreciated her holding it for me for 7 mins as I exited my house! I am forever grateful for the BinaxNOW which assisted in proving my roommate and I were both negative for COVID. Thanks a ton and I'll be switching my primary CVS store to hers!
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November 2021 by R N.
This is a review of the CVS Pharmacy on Franconia Rd; not the store which is okay - just like other CVS stores or a bigger 7-11 without the ready made food to go.The gem is the Pharmacy which has been my family's neighborhood pharmacy for about 10 years. The staff have come and gone but they keep hiring bright group of folks that are welcoming, like to share laughs with each other and with customers, greet the "regulars" and go out of their way for me and my family. Any issues are resolved and we work it out.This pharmacy can get busy specially with COVID tests/vaccinations these days so avoid the long line during 4-6pm rush hour and Saturday crowds.
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September 2021 by Natalie B.
My grandma is an old Asian woman. She is extremely sweet and wouldn't hurt a fly. To hear that management and workers at the pharmacy yelled at her and treated her like she was stupid multiple times breaks my heart. She doesn't fill prescriptions here anymore and honestly if that's the kind of people they have running this CVS nobody should give them business. So close to Kingstowne and Springfield Plaza, there's no reason to go to this place.
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November 2020 by Mister T.
Pharmacist hung up on me. Phamacy sent me OPENED monthly pills, one per day and pills were missing. I called and spoke to the pharmacist who put me on hold I stayed on hold for 10 minutes and then the line just clicked off and they never returned my call. She seemed very unconcerned that her pharmacy sent me opened medication with pills missing