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October 2022 by Austin G.
Shopping at this CVS was an enjoyable experience. It's spacious with all the usual CVS goods well stocked on the shelves. The self-check out line flowed smoothly and I even got $10 off at the end. The staff were very friendly and helpful!
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August 2022 by J S.
Went in to pick up a prescription. It wasn't in the system. They worked with me to get it in and filled. Big thanks to the pharmacist!!!
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December 2021 by Eleanor B.
It's a CVS -- what do you expect? They're usually well-stocked, so you can typically find what you need. Unfortunately, the self-checkout machines often malfunction, meaning it can take more time to check out than actually shop. Luckily, employees are usually quite helpful, but it's clear the store is understaffed. (Here's a thought: CVS can fix this if they actually pay their workers fair wages!)
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June 2021 by Carson H.
I wish I could give zero stars. This is literally the worst cvs in Alexandria. I drove there tonight because it was supposedly the only one open saying it's 24/7 but I get there at 11PM and the rude woman with long curly red hair is staring at me through the doors moving her hand back and forth screaming "we're closed!" ....like are we kidding? If you're going to change your hours and close at 11:00PM then update your hours so that no one wastes their time and gas only to be turned away when it states nowhere that this location closes at 11PM. This is my second time trying to give this CVS a chance since it is- sorry or WAS* open 24 hours. The first time I went in to print some pictures from their little kodak kiosk by the register and left with no pictures because my boyfriend and i tried both kiosks for 10 minutes waiting for the ancient things to load ANY photos and not once did anyone offer any assistance. They either need to update or replace their two kodak kiosks and change their hours everywhere so people are not misled and wasting their time coming to this awful CVS. Customer service is also severely lacking. Thank god I'm moving soon and this will not be my closest CVS.
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April 2021 by Jacob D.
Just not a great place to shop. Old town is typically a pleasant and safe place. But not CVS pharmacy. For some reason there is more often than not what appear to be a group homeless gentlemen posted directly outside. After walking in, we were immediately followed in by a man who aggressively stated: "Buy me a Beer." After refusing a few times we found an employee who distracted him until we could leave. Good on the employee, but management needs to figure this out before we will ever be shopping here again. DO NOT GO FOR YOUR OWN SAFETY
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March 2021 by Rachel R.
Terrible customer service! A cashier Vida was outrageously reasonable de, accusing me of skipping scanning of my purchase while she wasn't even looking! So sad that Old Town is turning into an aggressive place.
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February 2021 by Renee M.
Horrible pharmacy! Bad customer service and extremely expensive compared to other pharmacies. They charged me $78 for the same medication I could have got at Safeway pharmacy for $19. Don't make the same mistake I did and always check GoodRX first! In addition, they did not have one of the medication that was called in, so instead of ordering it, they transferred the prescription to another CVS. They claimed they called to inform me but I never received a call.
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November 2020 by Gemini A.
Although the pharmacy staff are helpful, the drug prices can range as much as 5 times what you will pay at the local Harris Teeter, Giant or Costco.
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November 2019 by Laura W.
Pretty standard CVS as others have noted. The location is on King Street except several blocks from both the metro and the waterfront. There selection of cards is surprisingly large and I've been able to find some here when I couldn't find the appropriate people or occasions at Harris Teeter. Most recently I came here for the photo services. It's super easy to make copies of photos from your camera roll. The prices are good too. It's weird though how you pay after making the photos. I didn't see a barcode on the receipt and the cashier helped me at the self-checkout. She only charged 99 cents for a single 5x7. In pretty sure it was more than that but I'm not complaining. I'd definitely stop for the photo services and cards here in the future. Oh, and it's open 24/7-perfect if you need a quick item at a random hour.
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July 2019 by Cw R.
My go-to pharmacy in Old Town. Open 24 hours and nice team of employees. Well stocked. The only negative is the long receipts that CVS insists on giving to the customers.
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July 2019 by La'Tya A.
The General manager contacted me and apologized. That means a lot to me and i thank him for taking the time out of day to correct the situation.
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June 2019 by Cindy M.
My family and I purchased several items and then asked for the restroom and were told they did not have one and we would have to go somewhere else. The driver for our motor coach came out of the store a few minutes later and had been allowed to use the restroom. Really rude as we had to go to a place that we did not purchase something instead.
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January 2019 by Jon N.
Very poorly stocked and not supplied regularly staff is nice but often times not informed
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October 2018 by Marie B.
Ridiculously stupid girl who waited on me at the pharmacy counter. I told her I was there to pick up my prescription, and she told me to go to the "drop off" counter. When I did that, a woman who had previously checked in for a flu shot literally butted in front me and said "I don't want to lose my place in line". The girl who sent me to that counter immediately began to process her request as though I was not there. I was about to speak up about the woman cutting in front of me, when I saw another associate at the "pick up" counter. I went over there and that person assisted me. Annoying, rude and ignorant people.
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June 2018 by Savantha Georgia
Open 24/7!