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February 2024 by Elspeth Singh
If you want excellent service, and a team that cares about its customers, visit CVS at 8628 Richmond Hwy, Engleside St., Alex, VA 22309. From the pharmacists to the pharmacy, checkout and floor staff, all are caring and helpful.
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February 2024 by Rezaihabibullah Rezai
Thanks especially pharmacist they are wonderful and professional
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November 2023 by B Bee
Tianna stated that she can only lift 5lb items and nothing more. Not sure why she is working here. I was dropping off packages for ups as this is a drop off location. Extremely rude employee and maybe look into hiring someone who can lift more than 5lbs as there are items in the store that are heavier I'm sure or not accept packages at this location.
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November 2023 by Alan Kopecki
The bags at the self service checkout were too small for my large items. An employee noticed this and brought me a larger bag.
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October 2023 by C Pcow
I just received the BEST customer service from Benjamin and Carrie (Manager). Benjamin went out of his way to phone Carrie when he couldn’t find an item that the CVS website said was in stock. The CVS Lansdowne store couldn’t be bothered to look for it. Thanks so much!
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June 2023 by Tyler Colbeth (Defenesized)
I have to pick up medication every 30 days, i get a 30 day supply of this medication. They refuse to let me pick up these daily perscribed pills even a day before the 30 day mark.Medicade assures me that i can get my meds, medicade tries to call them while on the phone with me showing that dispite me having been in to ask for my meds twice today. They had never even tried to open and fill my meds.This is a regular fight to get them to give me my meds.They refused to help me waving me away from the counter and hung up on my madicade assistant 3 times and never serviced them. Over 40mins she tried to contact them and they wouldnt answer her call.These people are, unhelpful, incompatint and flat out a danger for your health.Never go here. Compleetly worthless.
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March 2023 by Peter Adjei
CVS pharmacy is my favorite store. Completely satisfied
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December 2022 by iyonna sutton
I must say , KAREN is the best manager there is . She loves to help not just me but the customers as well . I’ve seen a lot of managers not know how to handle having that authority but KAREN ? Knows how to handle it , she never seems stressed , shes always happy , she is just simply amazing.A few days ago , my mother & I were stressing about trying to get this 11 x 14 picture from our phones printed out but no matter what it’ll always come out blurry . On this particular day Karen was there , she listened to the problem I was having & came up with a brilliant idea In Just minutes . Long story short , the bigger I made the picture the blurrier . Karen hooked my up & was able to print out the exact picture I wanted and guess what , IT WASN'T BLURRY !!!!! Made my day / Christmas because it was a meaningful gift for someone special to me .Then today I felt a little sick & needed Alka-seltzer plus but couldn’t find it to save my life ….next thing you know who comes right next to me ? KAREN !!!! With the warmest voice And guess I showed her what I was looking for & she went to the back to get exactly what I was looking for ….I absolutely love CVS now lol it’s a bit pricey but who cares I just love to know when I walk in there I’ll be treated with the best genuine customer service ever…& lastly I believe Karen wasn’t trained to be how she is , I really believe that’s just how Karen is overall as a person …KAREN thank you ….Merry Christmas & have a happy happy new year !!!!!
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December 2022 by Angela Cook
I shopped to buy Tide detergent and Fanta Orange soda. I also wanted to purchase a $100 money order. I was told the money order machine was working and I can purchase with cash and not a debit card. I used the ATM near the entry and exit to get cash and pay for my items and money order. I showed my ID per request. There was a young boy about 20 years old and he was watching me at the ATM and the counter. He wore a face mask and gray/white pants. I think the cashier and the boy know each other. I felt very uncomfortable and discriminated. After many years of being a loyal customer, I should not have to feel like that.
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May 2022 by Hussen Haji
They are professional and courteous. People complaining that they answer slowly: they’re busy managing our phone calls. It’s understandable.
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April 2022 by Shelly Frieden
The CVS pharmacy team is hard working, personable, and professional. The manager is solid and the best! You are in good hands with him!
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February 2022 by Katherine Bernal Vigil
So unprofessional and unbothered about the important of their job. Put on hold for 20 minutes to simply transfer a medication. Worst pharmacy ever!!!
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January 2022 by Abner Adalberto Machado Vasquez
great place ?...
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December 2021 by Tekia Thomas
I’ve been calling the pharmacy for the last 4 days(excluding Thanksgiving) long hold times or no answer at all. I’m trying to get a prescription filled that I have multiple refills on. Why don’t they refill it anymore and give me a call to let me know it’s ready? I had someone to go pick it up for me and they told him it’d be ready in 30 minutes. More than 30 minutes later I am here to pick up the prescription and they tell me 15-20 minutes more because they are giving a vaccine. How is that my issue? I told them I don’t have 15 minutes I’m rushing to get my child. You all told us it’d be ready. No apology, nothing the cashier just turned her back on me and continued to do something else.
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November 2021 by Yuliia K.
All staff is always very helpful and nice! I am so surprised to receive customer service like this. And I also did 2 vaccines there and both pharmacists were very respectful and kind, I asked a ton of questions and they answered all of them.
