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January 2024 by Phyllis
I just had a fabulous experience at check out at DSW with Arturo. He was so helpful answering all our questions in such a pleasant manner.
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July 2023 by Eric Lindsay Jr
Today I went to DSW to pick up two pairs of shoes I had a kid with me the cashier gave me two boxes no bags at all the cashier sad I could have a bigger box We proceeded to leave still needing to shop the looks that I received unimaginable and I had a kid with me couldn’t even hold their HAND so I had to buy a bag in another store and the looks the lady gave me like I just stole the shoes it was ridiculous
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March 2023 by Robin Broussard
Favorite shoe store!
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January 2023 by Martha Murray
Great place for browsing
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May 2022 by Iram S
Not happy; confirmed I could have something done at 10am with someone at this location, called customer service and chatted with a live agent as well.Go to this location and some young gentleman claiming to be the manager then does not assist with my request.Purchased shoes online selected to have them picked up at this location, went to pay, purchased and then got a confirmation stating both shoes would be mailed to me. Got annoyed tried to resolve it - told them I needed at least one pair for the same day, was told they have one of the shoes in stock and I could come pick it up same day and it would be a simple process.Turned out once I got there (5pm) the gentleman claiming to be the manager (Caucasian, young & glasses) finds my order then tells me he can’t do it. Then I ask him to help cancel the full order so I can make the purchase with them now he asks me a question, picks up the phone to call and as I am answering raises his one ☝? finger at me in a rude manner as if I was interrupting him, HE ASKED ME A QUESTION!? Then spends more time on the phone while I am in a hurry so I ask him if he can’t do it then I have somewhere to be and leave…he shakes his head no and I walked out.I work in customer service and I am a manager - we don’t immediately say no without making ANY attempt to assist or resolve the matter, we also don’t cut people off mid-sentence. The worse part is in the same store the matter was explained hours before I arrived and 5-10mins after my purchase.He was acting as if I did not already pay for my purchase by asking me twice if I already paid?! I don’t appreciate my time being wasted…I only went here because it was close to me and where I was headed. The “manager” had the nerve to make it seem as though I was trying to pull something over on them for SHOES THAT I ALREADY PAID FOR! Had I been told earlier it wasn’t doable then I would not have even wasted my time going. First time coming here and will definitely not be back.Overall my experience was horrible at this location!
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December 2021 by Linda Conrad
Got exact shoe I was looking for. Staff was very pleasant and helpful. They were attentive and courteous. I will definitely patronize this business again. Great job.
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September 2021 by Clarence Monteiro
Pleasant shopping experience.
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June 2021 by Rosie Ford
This store does not carry shoes for people that has wide feet. A lot of variety if you have narrow or medium size feet.
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June 2021 by Ingris R.
DSW is awesome. Every DSW I go to is the same. They always have great customer service and great shoes/accessories. This trip was for my mother, she needed cute sandals for Summer and we found a pair. Of course I had to buy something. I purchased these cute Crocs Sandals. I am wearing them as I write this. The selection is great. My only real interaction with an employee was at the register. She was friendly, and checked us out quickly. I like this location but I like the DC location better. There are more sales associates on the floor at the DC location that's my reasoning behind that. I'll come here if I am in the area.
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March 2021 by Etienne Harservoort
Overall great items but they need to improve their organization.
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March 2021 by Araya M
Great place to shop for men's ! Plenty parking. Easy access
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February 2021 by Very Honest
Was racial profiled here. A white employee tried to scan all my money to see if it was real
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January 2021 by Cee Cee S.
Please don't order shoes from them online! I had a really bad experience ordering shoes online. I never received a email from DSW telling me that my shoes had arrived at the store and were ready for pick up. They simply refunded my money on my card and put my shoes I ordered out on the sales floor. I have a friend who's mom had the same experience. I would definitely recommend in store shopping but I will never purchase anything online from them.
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January 2021 by Ashley Witherspoon
Nice staff
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October 2020 by S. Edward Tj Gerety III MBA
Expensive but very helpful staff.