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August 2023 by Crystal Bonsu
If you live in DC or Maryland. I advise you to not shop at this location DTLR in Alexandria Va. The staff is very unprofessional & rude. You ask for one size & they give you another. Very rude employees old and outdated shoes. I will find out where the corporate office is located and file a complaint because they saving shoes for there family members and giving people the wrong shoes. Than said my son wore the shoes. They brought the wrong size out on purpose. I did not have the shoes for one day and they would not take it back Do not shop here.
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August 2023 by Marnie Lacy
We came in and the person at the door said hello but the other 2 didn't speak. One guy was eating cheetos when I spoke but didn't say anything... So rude.
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December 2022 by Kelvin Hernandez
I like this place good people I buy the shoes for my son
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October 2022 by Khalid Dost
This business is fraud and scam. Don’t refund my return! This store should not be doing business in the US.
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September 2022 by Robin McGill
I really like this store! Lots of great merchandise!! The employees are pleasant!!
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August 2022 by Julisa Graham
Customer service is nice! I always find great deals on shoes as well.
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May 2022 by Judy Jackson
Great place to get the shoes u want.
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March 2022 by Robin Y McMillan
Never have a great selection of shoes. Short blonde hair chubby lady was rude. Especially towards my son when he tried to open the locked front door. Attitude was nasty. Computer went offline and I couldn't use my coupon or receive my Wednesday points. Seem like they were upset over something. Idk??♀️
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December 2021 by Mina G.
I just experienced the worst customer service at this place. Prepare to be belittled when you ask to try on a shoe. The employees act as if you're inconveniencing them by even walking into the store. You won't find a positive, uplifting purchasing experience in this store. Protect your energy from their bad attitudes and buy elsewhere!
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November 2021 by Emmanuel canales
Good store but doesn't have that much shoes
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October 2021 by Brittany Walker
When I walked in the store the employees were ready to help me and made sure I had a mask. Then when I actually found shoes I liked that weren’t in stock, a young lady offered to have them shipped to the store for me. This was excellent customer service. I have one small regret and that is not keeping my receipt because I asked if they could pull my recipe with my card number so I could exchange for something else and they weren’t able to. This won’t keep me from shopping there, it was an overall good experience. The young man who helped me was phenomenal as well!
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October 2021 by Shlim Shadey
been in this city for like a decade and as far as shoes they have the best sneakers in town (as soon as sport zone across the street closed) now for customer service it's terrible , im pretty sure all or most the employees are blood related and smoke pot in the back so just go in ignore them and pick up some fresh kicks
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October 2021 by shamise coleman
I don’t get how you all are sitting up here lying about how this store runs. I will not continue to shop at DTLR but not in Alexandria. But I will go to the stores in DC or Maryland or Springfield freaking rude staff member
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September 2021 by Mark Gibson
Good quality employees
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June 2021 by bigtonythabagman Robinson (Tony the review guy Dmv)
Fast friendly service and they had exactly what i wanted
