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April 2024 by Jermaine T.
Employee Christine was rude and dismissive. The King street Duck Donuts don't have to worry about ever seeing another dollar of my money. I've been here for several years and I bring my kids throughout the years. One person at an establishment can ruin your experience to the degree that you don't want to return.
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April 2024 by Teri A.
My gosh! These scrumptious little treats were amazing!! My fav was the Blueberry pancake! The staff who served us super friendly and helpful! She gave us a plain one to try and my son was quite pleased. It tasted like yellow cake mix. BYO vanilla Oreo was delish too.
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March 2024 by George R.
Great service and delicious donuts! Great selection and made fresh. A must try for anyone that loves to eat donuts!
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March 2024 by Natalia López
Delicious ? ?
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February 2024 by Misty F.
Delicious cake donuts. So very fresh and tasty. I would recommend if you enjoy flavorful donuts and for an experience!
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January 2024 by Brandon W.
This place is a hidden gem! If you like Crispy Kreme and enjoy them when you see the "red light," well, you're in for a treat (pun intended)! This place makes all their donuts to order right in front of you! They have many to choose from and you won't be disappointed! Go see what I'm talking about!
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December 2023 by Emily K.
Duck donuts is so delicious when it's fresh! Maybe you can heat the donuts up later and they will be just as good but it is so amazing fresh out of the fryer. You have to try it! I go there and just order 1-2 donuts and eat it right then and there. I like the French toast donut the most
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December 2023 by Kayla Petrover
I had to wait 10 minutes for anyone to let me get my pick up order. It would have been longer if I didn't speak up. Only 2 other parties were in the store.
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November 2023 by Cindy RaRa
Bacon on everything!
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November 2023 by Lindsey J.
I never knew this place existed until after walking out of the next door urgent care and in a mood to cheer ourselves up with a donut. We walked in and we're in awe at the made to order donut selection. Price was right and options were plenty. He ordered the cinnamon sugar and I ordered the maple bacon. Both were delivered fresh and warm and in compostable boxes that we reused for lunches before throwing in our bio bin. Cinnamon sugar was amazing. The maple bacon had real, freshly cooked bacon but was a little too rush for my taste. If we are ever in this shopping center again, we will definitely return for another few donuts.
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October 2023 by Charmane H.
Customer Experience at Duck Donuts Dear Corporate I hope this email finds you well. I am writing to bring your attention to a recent experience I had at one of your Duck Donuts locations, which has left me feeling deeply disappointed and, unfortunately, unsafe as a valued customer. As a black woman, it is disheartening for me to share that I encountered an alarming level of customer service during my visit to your establishment. Despite my excitement to indulge in your delectable treats, the lack of empathy and understanding displayed by your staff has compelled me to reach out and share my concerns. Upon arriving at the store, I encountered an issue with my order that required a manager's assistance. However, the staff present seemed ill-prepared to handle such situations, resulting in an unnecessary delay and ultimately wasting my valuable time. The manager who eventually attended to my request appeared disinterested and indifferent to my concerns, repeatedly stating, "Do what you want to do." This dismissive attitude and lack of empathy from the manager were deeply troubling. I would have expected a more compassionate response, especially considering the circumstances. It is crucial for a business to prioritize the safety, comfort, and satisfaction of all its customers, regardless of their background or ethnicity. As a loyal patron of Duck Donuts, I have always appreciated the quality of your products and the warm atmosphere your brand strives to create. However, this experience has left me questioning whether these values are upheld consistently across all your locations. I firmly believe that fostering a culture of inclusivity and understanding is essential for any successful business, and it is disheartening to witness a deviation from these principles in practice. I kindly request that you take immediate action to address these concerns. It is my hope that you will conduct a thorough investigation into the matter and implement training initiatives to ensure your staff is equipped to handle various customer scenarios with the utmost professionalism, empathy, and respect. Moreover, I urge you to consider providing sensitivity training that helps employees understand and appreciate the diverse backgrounds of your customers, fostering a more inclusive and welcoming environment for all. Please note that my intention in sharing this feedback is not to diminish the reputation of Duck Donuts but rather to shed light on an unfortunate incident. I would appreciate your prompt attention to this matter and an assurance that steps will be taken to prevent such experiences from occurring in the future. Thank you for your time and consideration. I genuinely hope that my concerns are heard and that Duck Donuts will continue to strive for excellence in all areas of customer service.
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October 2023 by Zoya F.
Awesome service, easy parking, and the best donuts in the DC/NoVa area! I lingered at the plentiful seating after getting my box of donuts. I taste tested two before taking the rest home to share. (By the way, I was dubious that the chocolate donut with gummy worm was going to be palatable, but it's my favorite donut of the season...so far!)
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October 2023 by Patricia Z.
Donuts are cake based. Service was a little slow but that is because they handcraft each donut. Place is cute. You choose the donut or build your own
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October 2023 by Rebecca Maylum
I’ve only been here twice and both times they have messed up. I wouldn’t come to this location.The first time I came here I ordered a donut and coffee. The lady told me she didn’t know how to make the coffee then she was asking a coworker how to make the coffee. She messed up the coffee. It tasted so horrible I had to toss it out. I reached out about the coffee, but nobody replied.Second time I came here I ordered ONE donut but she charged me for TWO. Good thing I looked at my receipt. Then held up the line for several minutes trying to get my refund. She was really struggling with simply correcting her original mistake and give money back.If you’re craving duck doughnut that bad drive to a different location.
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September 2023 by Edwin Valentin
Staff was friendly and conversational which I really appreciated. I chose to try the pumpkin and blueberry flavors. They were alright. Not my favorite but they were nice and right out of the fryer. I personally prefer them a little cooler, but if right out of the oil is your thing then this is not a bad place. Overall, good donut.
