-
December 2023 by CaRyn Newton
Mina did an amazing job with my ao dai! I received so many compliments on it at my engagement dinner from both my own guests and strangers that I came across throughout the day. The fit was perfect (the lower half of my body is quite wide, and I have a hard time finding pants--the pants were totally comfortable!) and the color was just what I asked for. The hat even fit my head! I can never get a hat to fit my head lollll. Mina said that the ao dai would be completed in 2 months, and it was (to my surprise) *exactly* 2 months lol. I really appreciate how responsive she was to my messages throughout the process and how helpful she was while I was shopping for both ao dai and western-style wedding dresses. I was and still am very impressed/in love with the ao dai she made for me and would definitely come back again for another if needed. Thank you so much, Mina :)
-
November 2023 by Vy Luong
You are much better off ordering ao dai from Etsy or from Vietnam. That’s what I should have done from the beginning. I greatly regret coming to this company for my wedding ao dai.My fiancé and I came to Mina for custom made ao dai for our wedding. She did not keep us updated on the progress of our order. When our order finally arrived, much later than expected, we found that our ao dai were not at all custom made. They did not fit us at all. The quality was abysmal. When I told her my ao dai did not fit me, instead of admitting a mistake and offering to correct it, she gaslit me and told me it was made to my measurements. The pants were so big I could fit 2 of me in them and they were a foot too long even with heels on. The sleeves were about 6 inches too long and I would have lost most of the beading if I had them hemmed. And she had the audacity to tell me this ao dai was made to my measurements. My fiancé’s ao dai was also way too long. The front and back were uneven and different lengths. There was gaping on the side. It also did not have the customizations we requested despite Mina assuring us they can and would be done.We also ordered headpieces, which were not made to our measurements. She just had standard sizes made. She again gaslit us and told us our headpieces were made to our measurements when they were clearly way too small. When we called her out about this, she dug through a box of a bunch of ao dai and headpieces and had us try on other people’s headpieces. All of them were the same standard size.This business is careless and unorganized which is unacceptable for a company that provides a service for something as important as a wedding. I reached out to Mina about alterations for my ao dai to try to make it work. She messaged me back and told me she already made alterations and sent me a picture of someone else’s dress that was completely different from mine.We were told our ao dai would arrive in 2 months. It took nearly 3 months with no updates from Mina to explain the delay. And only to find they were made completely wrong and 2 months away from our wedding date. The carelessness, disrespect, and horrible service we received from Mina is appalling and caused us a great amount of stress. On top of that, we lost our deposit despite Mina making multiple mistakes and refusing to own up to them.If I could rate this company a zero, I would. Please do yourself a favor and find your ao dai elsewhere. You will get much better quality and service buying from someone else. I ended up ordering ao dai from Vietnam. They were made in 3 days and shipped to the US in under 2 weeks. The quality is lightyears better than anything you’ll get from this company and it cost less than the non-refundable deposit I paid.
-
November 2023 by Vy L.
You are much better off ordering ao dai from Etsy or from Vietnam. That's what I should have done from the beginning. I greatly regret coming to this company for my wedding ao dai.My fiancé and I came to Mina for custom made ao dai for our wedding. She did not keep us updated on the progress of our order. When our order finally arrived, much later than expected, we found that our ao dai were not at all custom made. They did not fit us at all. The quality was abysmal. When I told her my ao dai did not fit me, instead of admitting a mistake and offering to correct it, she gaslit me and told me it was made to my measurements. The pants were so big I could fit 2 of me in them and they were a foot too long even with heels on. The sleeves were about 6 inches too long and I would have lost most of the beading if I had them hemmed. And she had the audacity to tell me this ao dai was made to my measurements. My fiancé's ao dai was also way too long. The front and back were uneven and different lengths. There was gaping on the side. It also did not have the customizations we requested despite Mina assuring us they can and would be done.We also ordered headpieces, which were not made to our measurements. She just had standard sizes made. She again gaslit us and told us our headpieces were made to our measurements when they were clearly way too small. When we called her out about this, she dug through a box of a bunch of ao dai and headpieces and had us try on other people's headpieces. All of them were the same standard size.This business is careless and unorganized which is unacceptable for a company that provides a service for something as important as a wedding. I reached out to Mina about alterations for my ao dai to try to make it work. She messaged me back and told me she already made alterations and sent me a picture of someone else's dress that was completely different from mine.We were told our ao dai would arrive in 2 months. It took nearly 3 months with no updates from Mina to explain the delay. And only to find they were made completely wrong and 2 months away from our wedding date. The carelessness, disrespect, and horrible service we received from Mina is appalling and caused us a great amount of stress. On top of that, we lost our deposit despite Mina making multiple mistakes and refusing to own up to them.If I could rate this company a zero, I would. Please do yourself a favor and find your ao dai elsewhere. You will get much better quality and service buying from someone else. I ended up ordering ao dai from Vietnam. They were made in 3 days and shipped to the US in under 2 weeks. The quality is lightyears better than anything you'll get from this company and it cost less than the non-refundable deposit I paid.
-
September 2023 by Lian Bien
Mina from Em Elite was very kind and patient when it came to my wedding decisions. I ended up loving my custom made Ao Dai and rented a wedding dress from her beautiful collection. Thank you Mina for walking me through the process! She's definitely a leader in this industry in the DMV. If you're looking for wedding dresses definitely check out the shop.
-
June 2023 by Meghan McCain
Mina is incredible! A truly talented makeup artist and hair stylist. I have had the pleasure of working with her several times for different events and she is extremely professional, on time, and most importantly does beautiful makeup. I highly recommend her to anyone who needs gorgeous glam!
-
June 2023 by Anh Tran
Received lots of compliments on my wedding dress. It was beautifully made and I would have to say the turn around time is faster than I expected. Excellent service as well cause the owner responded on timely manner and worked with me on my busy schedule.
-
May 2023 by Nikki P.
Moving from the West Coast to the Midwest was tough - what made it tougher was finding a Vietnamese community that has an Ao Dai store. I wasn't about to fly to Vietnam either. Based on the Google reviews, I chose Em Elite to make my wedding dress (Ao Dai and Khang Dong). I emailed the business and Mina responded to my inquiry right away. It took 2 months to make and it was worth it!! Received so many compliments from my family about the dress. I felt like a Vietnamese princess; I'm very blessed and happy with the dress. Best of all... I'm very grateful I was able to bring my Vietnamese heritage and culture to my wedding in Indiana. Cam on Em Elite for making my dreams come true.
-
May 2023 by Mary Nguyen
Sharing my review in the hopes that it will serve as a cautionary tale for others embarking on their own bridal dress journey. It all began in March when I reached out to Mina with excitement, seeking a custom wedding dress. During our consultation at the bridal salon, I presented Mina with my ideas and a collection of photos that embodied my vision for my dream dress. She assured me that bringing my vision to life wouldn't be an issue. As our meeting came to a close, we agreed that she would keep me informed about the progress of my dress, and I promptly emailed her all the sample photos.Admittedly, I am not an expert in the art of dressmaking, though I endeavored to be as detailed as possible about my dress preferences during our initial consultation. I assumed that Mina, being the professional, would consult with me before making any significant decisions. Several weeks passed, and I patiently awaited news from Mina - not overly concerned at first. In an attempt to facilitate communication, I even shared my phone number via email. However, it was not until May that I finally received an email from her, stating that the dress was ready.I was taken aback, to say the least, as I had expected Mina to keep me in the loop throughout the dress creation process. Disappointed, I requested Mina to send me a picture of the dress. To my utter dismay, it was not the dress I had envisioned. I expressed my frustration to Mina, regarding the fabric and lace choice. However, Mina said it was not her fault since I did not specified the type of fabric I wanted. I reminded Mina that I thought we agreed that she would keep me in the loop throughout the process. I still went in the try it on, however, like what I predicted, it simply was not the dress I felt comfortable and beautiful in. Mina said she could offer 10% discount for the dress but she could not return my deposit or have time to make another dress.This entire predicament could have been avoided if there had been open and effective communication. And yet, here I stand, having lost my deposit and now faced with the daunting task of finding another dress with my wedding date fast approaching. The emotional and financial toll it has taken is disheartening, to say the least.***UPDATE RESPONSE:Hi Mina, thank you for taking the time to address my concerns and for acknowledging the shortcomings in your communication. I'm glad you recognize that you fell short in this regard.Regarding the 10% discount offered as a gesture of goodwill, I want to reiterate my appreciation for your attempt to demonstrate your commitment to customer satisfaction. However, while I found the dress better looking in person when I tried it on, it still was not what I wanted, which I emphasized in the fitting.This whole situation is what I was trying to avoid from the beginning. I stressed to you from the beginning that I wanted to be included and you assured me that you would keep me in the loop.I understand that refunds may not be possible once the production of the dress has begun, as stated in our agreement. Nevertheless, I believe that given the circumstances, a more substantial resolution would be fair and appropriate. I find myself without a dress and uncertain about the next steps. It is crucial to understand the immense impact this has on me as a customer and the level of distress it causes during what should be an exciting time.I hope you take my feedback into serious consideration and take proactive measures to prevent similar situations in the future, ensuring that other brides do not experience the same difficulties and frustrations.
-
January 2023 by Arielle Swett
I got the most BEAUTIFUL red and gold beaded ao dai for my wedding at Em Elite and it was SO GORGEOUS. It had such wonderful craftsmanship and everyone said it was absolutely beautiful and so elegant - thank you so much for the wonderful service and beautiful dress! I will send everyone I know here for ao dai! There is nowhere in the area that comes EVEN CLOSE to how beautiful these are, and you certainly won't find anything like her unique pieces anywhere else!
-
January 2023 by Vic
Mina was awesome, and she was very accommodating for my schedule! Her ao dai designs are also so beautiful. HIGHLY recommend!
-
January 2023 by Dat Luu
Best experience ever!!!
-
January 2023 by Taylor Harkness
Drove almost 3 hours to get two custom Ao dais from Mina and was absolutely worth it! She was very helpful through the whole process and got exactly what we wanted! Would definitely recommend. She was very friendly and had a wide variety of dresses to pick from! She also has beautiful wedding dresses as well!
-
January 2023 by socababii
Thank you so much for our Ao Dai. We love it so much, it is very well made and the material is beautiful. It is my first Ao Dai I ever own. The experience and service was very professional and the process was smooth and on time. Everything fit very well. We cant wait to wear our Ao Dai on our wedding day. Thank you so much. Please come to this establishment for your wedding dress and Ao Dai services.
-
January 2023 by Michelle Pho
I highly recommend going here to get your ao dai made! I had a great experience with Mina. She had many different options for wedding ao dai to pick from when I went to go try some on. I was told that it will be two months for my dress to be delivered and it did come in time! I believe em elite is reasonably price for the area compared to online stores like Etsy!
-
January 2023 by Alex TRUONG
I picked up my mail this morning and got my order!! I'm so happy with the ao dai. The fabric was better than expected and the Medium size fits really well (not tight, not loose)!! Mina was spot on with recommending the size I needed. The online process to order was simple and customer service (Mina) was very responsive. Highly recommend purchasing from EM Elite!! (I'm looking to order more... ?)
