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February 2024 by Julio C. Jemio L.
The person who helped me has a lot of disrespect for customers. If they don't like to work, why are they standing there? if their job is to help get a rental car. The truth is very dissatisfied with the customer service
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January 2024 by tsigereda kassaye
It is the worst customer service I got ever they don't care about customer they talk to you the way they want I asked for smaller car that he told me he have only truck that as soon as his coworker told them there is someone else's picking up the truck but he said okay I can give you a small car that means he's not willing to do what I want just because maybe he wake up angry or he bring his whatever problem in the counter anyways that is so disrespectful and I don't want to go back to Enterprise no more
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December 2023 by Leah Davis
Jack and Taylor! Amazing
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November 2023 by Syed Sarwar
They left me a voicemail regarding my rent, called back and the call was answered promptly. It was hassle free and friendly atmosphere when I went to pick up the rental. The gentleman was courteous and friendly. I’ll recommend this place to anyone. Thanks.
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November 2023 by John Ho
I had to leave town for work and rent a car here. When I arrived, the car wasn’t available so we had to rent a car here but pick up at another location. It was a little inconvenient but because of what I received and what I rented was great. It would be wonderful if the car was at the location. I definitely will be coming back for sure.
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September 2023 by Phaedra Boyd
Marcel the manager was wonderful to work with a took great care of us as we were traveling and had car concerns. The location is very close to my house and I would 100% use them again.
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September 2023 by Kathy Sheehan
I can’t say enough about how much I appreciated Quort (Quest? Sorry! I really should remember his name) who truly went out of his way to get the vehicle that I needed!He was incredibly nice, helpful and upbeat. It can’t be an easy job. In addition to my own experience, I saw such positivity when he was dealing with other customers!I am not generally enthusiastic about car rentals lol.
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September 2023 by KYERE ANTHONY
Cars are always in a good condition and great customer service
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August 2023 by Ebonynini
TERRIBLE SERVICE! One person (rude AF) working the store. He’s NOT attentive to the customers and furthermore the place reeks of DOG, literally!
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August 2023 by Bassmala E.
This was hands down the worst experience i've ever dealt with. I spoke with Athani Tsimbidis, and Sam Ashton. They were both extremely rude, and very disrespectful. I had a reservation, (reservation number:1551603454 under Mohamed) but when I got there, they told me that they needed a credit card, not a debit. So, after I gave them my credit card and ID, as requested, they still came to a conclusion that they didn't want to give me the car. The customer service was disgusting. I have never felt so undervalued as a customer in all my years of dealing with car rentals. Do not recommend. They had an attitude the entire conversation, and kept dismissing the issue at hand. The company needs to take action against terrible employees like them. These people don't deserve to work with this company, as they are tarnishing the enterprise name. I ended up going to another car rental service, and thankfully it was the complete opposite experience as this one.
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July 2023 by Patricia Walker
Unexpectedly, I needed a rental car while my car was in the shop. This Richmond Highway Enterprise location was nearby. The service agent, Quest, was polite, friendly and courteous. And genuine. Very genuine. He worked quickly so that I could get on my way. The vehicle was clean and good. It had a few marks which we noted together. Consider adding this location to your list when renting a car.
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July 2023 by Google user
Unexpectedly, I needed a rental car while my car was in the shop. This Richmond Highway Enterprise location was nearby. The service agent, Quest, was polite, friendly and courteous. And genuine. Very genuine. He worked quickly so that I could get on my way. The vehicle was clean and good. It had a few marks which we noted together. Consider adding this location to your list when renting a car.
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May 2023 by David C.
Do not use the Enterprise at 7920a Richmond Hwy, Alex, VA 22306!!!!! They quoted me $80 something, and then the two days later billed my card for over $350, then returned $165, and there was no reason for any additional costs! I have rented cars all over the USA and used Enterprise many times and this office was the worst! Under staffed so we had to wait over 30 minutes, then he didn't even get us signed out until after closing, approximately 5:30Pm, and when we returned the next day we were less than an hour late and they charged us even though they were not there! Plus they tried jacking up the price on items we had already selected, such as the insurance, and other options!!! I felt like I had to keep an eye on my wallet the whole time!! NEVER AGAIN will I rent from this place!!!!
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May 2023 by Rob Sidekick
Nice car and easy in and out but the car was on fumes when they gave it to us
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April 2023 by Caroline Bovair
They were very easy to work with. Quick to check in and quick to check out when I returned the car. Don’t understand the horrible reviews they get sometimes. I thought they were great and would definitely use them again next time I need to rent a car.
