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November 2023 by Driss Tadlaoui
Radhia has good customer service, I recommend this place,very clean ,and easy to access your space any time.
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November 2023 by Emma Bernal
Rashida is very pleasant and helpful! I had an issue accessing our storage unit and she quickly insisted to come up to help me open the door! So lovely and nice great customer service!
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November 2023 by A L Lefebvre
Radhia is polite, knowledgeable, patient, and very helpful. She is wonderful. A most pleasant experience.
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November 2023 by Corey Spuhler
DO NOT rent a storage unit here. Sure the building is newer and cleaner than others but that doesn't outweigh the negative service. Rent was raised 3 times in two years! Power outages where not relayed to customers in advance making it difficult to access the unit and unable to use the elevator. Rent was not prorated when unit was vacated even though it was only the first of the month. The only reason vacating the unit had to wait until the first of the month was because the ELEVATOR WAS NOT WORKING. Zero understanding from the staff. Will never use Public Storage again. There are way better options in the area.
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November 2023 by Boss P.
The elevator hasn't worked for 2 weeks and they still expect payment. We suggest you choose a different storage company as a whole.
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November 2023 by Ahab Davis
Manny provides exceptional customer service that is truly outstanding. I highly recommend seeking his assistance for all your storage needs.
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October 2023 by Yankel Leichtman
Working with Radhia at Public Storage on Wheeler Ave has been a pleasure. Whatever our storage needs have been, and especially when we needed multiple units, and assistance when we had deliveries to the storage location, she was always there to help. The building is clean, and access is easy. Thank you!
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October 2023 by Jason S.
Customer service is lacking. I attempted to access my basement level unit this weekend only to discover the elevator was out of service. I suggested that management should place a sign to inform patrons. Today, I called to ask if the elevators were operational today. The manager asked me to hold and proceeded to hang up on me. I made a couple attempts to call back and went directly to voicemail. I reviewed some Google reviews and noticed a post from a month ago complaining of the same issue. A month without elevators is inexcusable in a business like this. A month with our elevators and management not addressing the issue is outrageous. I can only conclude that this property is unreliable and the management is significantly lacking.
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September 2023 by N Gill Council
Manny was extremely helpful and understanding when my husband and I decided to get a storage unit. He explained the process and we were able to access a unit quickly. He was fast and efficient, making it a pleasurable experience.
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September 2023 by lima latina
Manny is one of the best also Radhia great customer service is the best .
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September 2023 by Jennifer Warnock
This is by far the best PS in the area. Both Radhia and Manny are super helpful and nice. I called and visited some of the other public storages in the area, and this truly is the best one. It’s clean, it’s well lit, it’s well-maintained, and I always seem to be able to get a flatbed cart. I feel safe and I really appreciate all the security measures: code to get in, code for the door, code to the elevator, code to get out. Love that!The reason that I am giving this 4 stars is because even though I have only rented my units for one month now, at least on two different occasions I haven’t been able to access the elevators—and I’m on the 3rd floor and have heavy boxes and furniture which I usually am moving by myself, so I really count on those elevators .Anytime, apparently, the electricity goes off the elevators go off. Which is understandable. But then, even when the electricity comes back on the elevators don’t come back online. And they need someone specifically to come out to public storage to fix it. There is no emergency service. It would appear as both times the elevators have been out they’ve been out for one or more days at a time.This is really not acceptable. I understand it’s not the front desk ‘s fault , this is probably a function of the way public storage runs all of its facilities, but I would imagine if you are in the business of renting out units so people can move heavy items into your units, you would have a back up plan for when you’re elevators go out….Or alternatively, an email should be sent. I use my email when I signed up and I use my email when I log into the app. If the elevators are out of service, this should be communicated to people asap. Otherwise, people are wasting their day loading up things to come move them into storage. I came in on a Sunday to move a dresser by myself, and the elevators were out of service. Another woman showed up with a whole U-Haul of stuff, by herself, and now she can’t move in. so basically, I’ve wasted a good part of my day loading up my vehicle coming there only to have to turn around and then unload my vehicle at home again.My only suggestion is that a better solution to the elevator outage be planned for, whether that’s a shorter turnaround time for fixing the elevators or emailing your good paying clients know that they won’t be able to use the elevators. Especially when we’re talking about a weekend.Otherwise, very happy with this place!
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September 2023 by Aziz
I came with moving labor and moving truck but I was surprised that the elevators were out of service. They asked me to use the stairs to move my stuff out of the storage which cost me an extra 200$ for the moving labor to agree on it.In addition, there were no staff whatsoever until someone came 15 minutes later and was yelling at me because it was his break time (14:00) !!!Before you bring your truck and moving labor, check the status of everything on this facility.
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August 2023 by Macy Wilson
Rahdia was AWESOME! My gate code wasn’t working and she helped me out, showed me where my storage unit was, and showed me how to operate my lock! She explained all the options I had for changing sizes if my unit wasn’t fit for my needs!! She was amazing…looking forward to working with her in the future months while I have a storage space here.
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August 2023 by Alba BVN
Rahdia was amazing, very helpful and friendly.I definitely enjoyed my first visit.The place is accommodating and very clean.
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July 2023 by Katie Rhee
Public storage made it easy and quick to store all of my stuff! The staff were not only kind and helpful on the phone but EXTREMELY helpful and accommodating in person. Radhia took the time to explain everything that I needed to know about my unit on the phone and in person. She even honoured an online price I saw for the storage unit over the phone.The facility was also very clean and secure.I will absolutely be turning to Public Storage in the future!
