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March 2024 by A Dunn
They deserve zero stars. Very rude ladies working at this location. I’m not sure what the staff do, aside from forcing you to use the self service kiosk because they don’t want to work or do the job they are paid for. FedEx is not paying me to do your job and if I wanted to use the kiosk, I would. This location sucks.
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February 2024 by Julie McKinney
It has been 50/50 whether we’d experience decent, helpful service at this FedEx store. Shocking & sad. One never knows what you’re going to be told negatively at THIS place. Today’s brief experience, unreal. I had been in one week ago and all of the staff printers/copiers were “out of service” so “you’ll have to do self-service”. Haha, OF COURSE! Luckily, I happened to get the best employee of the only 2 working and he truly helped me on this project. I deliberately went back today to copy more of the same project that I did there in past week. Today, the staff member that greeted me barely let me speak, interrupted as I explained what I needed to do and that though they now had one printer back in service, he could not help me and arrogantly repeated, “we don’t do those things”. I HAD JUST MADE THE PROJECT THERE AT THAT STORE LAST WEEK! He wouldn’t be quiet long enough to listen to what I had to say or explain. I calmly said, never mind. The employee suddenly ask if he could help. I’ve encountered the original rude behavior one too many times here & for no reason except they aren’t trained or thry don’t want to work. I left. FedEx has a dud of a store there and should close it down. Very unprofessional, lazy, poorly-trained staff. It is like an imposition if a customer comes up to the desk to ask for any service. Sad state of affairs, FedEx. I will never go to this particular store and most likely, no other FedEx store.Must say again:Huge kudos the week before to FedEx employee Matthew Wilson who was the epitome of what an excellent employee and helpful staff member IS. I was extremely grateful to have encountered his assistance and patience in helping me. The alternative/other employee was pompous and rude to customers.Like I said, it’s 50/50 there at this FedEx ~ you never know which type of service you’ll get. Crazy. Don’t go.
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February 2024 by Megan Jordi Brody
Actually would give this place zero stars. I delivered a highly time-sensitive 2-day delivery envelope there on a Tuesday well before the 5pm cutoff. The worker refused to give me a receipt and told me to use the self-serve machine to send my package. Fine, I processed the envelope on the self-serve machine, received confirmation. I asked if I could personally hand my package to the worker, and again she refused and said to throw it in the bin beside the self-serve machine. My package sat there from 4pm on Tuesday until 12:30pm Wednesday, and was delivered on Friday morning. I missed a very important legal deadline, and people's lives have now been affected. I'm not sure what people are being paid for at this store, because they did absolutely nothing to assist me and, in fact, can't do the basic service of making sure that packages get sent out at 5 pm. Do not use this location if you have time-sensitive material. Totally untrustworthy.
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February 2024 by Jessie Peters
I created an emergency quick-print asset but couldn’t sort how to get it printed. After a mishap at the store Mike stayed late on a Friday to educate me on printing and design best practices and make sure my project was completed on time. If you see Mike, he’s a saint!
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February 2024 by Ebonei White
I just LOVE going here. I'm always met with great customer service and knowledgeable shipping times and options. Very efficient and they get me in and out. (i'm always double parked somewhere)
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February 2024 by SJ Loria
Excellent customer service, they will walk you through the best solution for you and find ways to make good things happen.
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January 2024 by Rachael Meyer
This store is full of workers who don't want to actually work and rely on self-service machines. Your self-service machines should NOT be the primary option for customers to use, especially if they ask staff for help and they refuse. Making a simple return turned into a hassle and then the attendant trying to sell me packaging and tape when the return service said FedEx would cover it.If you absolutely have to use FedEx, go to the one on Eisenhower, or the UPS Store right on the next block is 10x better. This place absolutely sucks.
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January 2024 by Michael Patrick
Needed to send a fax. I have traumatic brain injuries and needed help w self- serve fax machine. No one else in store. I asked attendant for help , she didn’t want to help me. Said “ I’m not supposed to help with self-serve fax machines. It took me a long time and I did the best I could, but it was too confusing. My fax didn’t get received, not sure what I did wrong.My receipt says it cost $2.19. I was charged $5.00 on my debt card.Does anyone know a place that can help me send a fax? I don’t mind paying for the help, but I don’t like feeling stupid when I can’t figure how.I
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January 2024 by Cenxing Ding
If I could leave a 0 star I would. Literally no one in the store and the stuff refused to do the most basic service which is to scan my hazardous package and take it in. Keep telling me to use the machine even tho the second page specifically wrote if you have one of the categories of produce you need to go to the counter. She also yield at me “what’s wrong with me” when I left. I’m simply wondering what’s wrong with you???
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December 2023 by David Family: Doctor
On-time service. But lack of manners as the others posted. This is a regional problem for FedEx, as I've seen this at their other locations. Either no one taught them to be polite, or they despise the local clientele. There is a UPS store nearby, FYI.
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December 2023 by Daniel
Looking to drop something off 4 min before closing. I got attitude as soon as i opened the door. Walked out. All i needed was the labeled scanned.
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October 2023 by Carina Tenaglia
Had an awesome experience with a recent print job that I needed help with. Mike was incredibly helpful and took time and care with my project that I didn’t expect but was greatly appreciated. They had a quick turnaround time and I couldn’t be more happy with the customer service. Will be back!
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October 2023 by Marissa Nicole Hepler
Added a bunch of stuff to my order without my consent so that I couldn't get money back from my company for the shipping. Had to ask them to remove insurance because they just added it by default without consent. Don't appreciate the sneakiness and lack of transparency
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October 2023 by iMasali!
Another Great Assist with the print team on North Washington St in Alexandria VA. They were so kind and helpful and at the end of the day at that. Big ups to the new leadership FedExKerenESs
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October 2023 by Lena
Every time I come here the employees are so incredibly rude to everyone, it’s almost like an SNL skit.
