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November 2023 by Jason Lotz
Don't buy your appliances here. The purchase experience was good, and Najib was knowledgeable and not pushy. However, their customer service leaves a lot to desire. My washer/dryer didn't work out of the box, and they are making me go through GE Warranty which is taking two weeks to get an appointment. Pamela Neighbors says there is nothing they can do until GE tells them they can replace the unit. They also don't change out vent hoses, which even Best Buy does when they install washer/dryers. Next time I'll just go to Best Buy where I get better customer service.
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September 2023 by Laurel Conger
I ordered vanity, sink top, faucet, shower/bath fixtures, toilet from you guys. So excited for my High quality items to arrive. I started this process several months ago. I ordered a vanity/sink that were too big. Called to have it replaced, verifying in an email that I needed wide spread sink top. I NEVER heard back from my associate regarding that email or concerning the mistake he made ordering the new size sink top. I called again, 3rd try, spoke to several nice people to get the correct sink. Finally delivered, it was the wrong one. I called customer service several weeks ago, although they were always helpful, The wrong one was just delivered again. This is for the only bathroom in my house. I moved back in based on having a bathroom. Now, about a month later it continues to be a problem. I was told that they open the product when they receive it to confirm it is not broken. How about to confirm it is the correct item? Twice? What am I suppose to even do? I have a vanity and the faucet, waiting for the sink top. Do I return everything? I based the entire bathroom off the beautiful faucet selection, which matches the shower. Who can get this right? I would really like to have a bathroom sink. Meanwhile, now the tankless hot water heater I bought from Ferguson is also not working. Very frustrated. Please help.
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March 2023 by hans haucke
I have a midcentury modern home with track lighting. I wanted to replace some fixtures, but could not identify compatible fixtures online. Bernie K. was able to identify it quickly and accurately. I might have given up on the project without his help.
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March 2023 by Loann Nguyen
Great place! True that some of the displays don't have full info but the the lady at the front desk is always glad to answer all my questions.
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February 2023 by Robert Iacobacci
Good selection. Good service. Pleasant and knowledgable staff. High quality merchandise and a good selection. A bit pricey,.
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February 2023 by Carol Fuller
Great displays. Consultants very helpful.
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February 2023 by T J.
There is NO WAY I will waste my precious time calling or emailing any more. WHEN IT HAPPENED, I left voice-mails for the accounting lady and got dodged by your employees. The charges were almost ONE THOUSAND DOLLARS!!! Why would I go back down this path? Luckily, I caught it quickly and my CC removed the charge. Bad customer service or inner thieves. Not sure which is the problem, but you have one. I don't live in your state. Helping track the criminal would have been appreciated THEN.
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September 2022 by Gene S.
Good luck getting any help here. I left the store very frustrated! I bought what I needed elsewhere.
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July 2022 by Melissa Mattis
Save your gas and just look online, then buy elsewhere. They are overpriced compared to competitors (sometimes $100+ dollar difference). Their website is pretty handy. In person, I’ve never had such non-existent customer service. Went on a Friday at 11am, and they weren’t busy. No one couldn’t be bothered to even say hello to me and I stayed almost an hour.
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July 2022 by Morad Baider
Amazing generosity by Gustavo, really helped us out when we were in a pickle about the price.
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May 2022 by Dan McKenrick
They did not have in stock the part I needed but they wrote down the part number to help me locate it elsewhere. A+ service, Friendly Courteous service.
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May 2022 by Valerie DeThomas
No customer service. Not interested in your business. Recommend you go elsewhere.Went to check out TOTO built-in toilet/bidets. Explained that I had questions about different features, etc (some of those toilets are in the thousands of dollars, so yes, I have questions).After some time, the front desk associate printed stuff from their website (at least she recognised my presence!) although I have access to internet and can read things on their website. Two other people (supposedly sales personnel - they were sitting at desks, reading stuff) were not interested in me at all. Didn’t even make eye contact when I approached them. One of them reluctantly tried answering my questions but was completely disinterested in engaging with me, and ultimately did not provide ANY helpful information.I guess I’ll be going to W.T.Weaver & Sons.
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March 2022 by Marybeth Evans
I am extremely disappointed with Ferguson. Your scheduling is horrendous. I’m an Interior Designer and I’ve tried to make an appointment several times to bring a client in. I have purchased a lot from Ferguson. No one calls me back and the scheduler has not been available the FOUR times I’ve called..Customer service is not acceptable. I need an appointment and have been unable to schedule . Extremely disappointed and frustrated. Your product is excellent but I cannot sell it if it’s impossible to make an appointment .
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March 2022 by Daniel L Williams
The show room was impressive. The receptionist was wonderful and pleasant. We did find what we wanted on this trip with my Design Consultant. Remember to make an appointment!
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February 2022 by Carrie Tucker
Bernie Koehle is a super sleuth. He took the time and energy necessary to track down a solution to my minor (but major to me) plumbing need. Excellent customer service from the time I stepped into the door and spoke to the lovely woman at the front desk to the time Bernie found a solution and ordered the part that I needed. I highly recommend and will be back for any future plumbing or remodeling needs that I may have. Thank you.
