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August 2023 by Jeff Erber
Fergusson is great. Always helpful in getting you the part you need. Today I needed a single small ring washer for a faucet handle. Nate & Mary helped me find the correct one in a box of washers and said, "just take it!" Thank you Nate & Mary. My faucet no longer leaks!
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August 2023 by G Stanton
Ferguson saved the day. I needed a new aerator for my kitchen faucet. Alexandria Ferguson had the part I needed and could not find anywhere else. They were so friendly and found the part I need in seconds. I’m one happy customer.
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August 2023 by Brack Stovall
Installing a new refrigerator with an ice maker. Dylan and Nate were both helpful with advice for the proper technique of installing the connector on the water line.Throwing in extra tips. Great customer service!
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May 2023 by chris moreno
Staff is very helpful.
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April 2023 by David Carpenter
Had a problem with my dryer. I had a solution in mind, but decided to talk it over with someone at Ferguson. After a brief conversation, I had an easier, and likely more effective, solution that also saved me a decent chunk of change.
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April 2023 by Andre Vann
Helped immediately, called ahead and had part needed at register waiting
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February 2023 by G K
Called on phone before I went and was assured they could special order part if it wasn’t in store. Wasted my time.The guy in the front completely helpless. I would suggest home depot for individual needs.EDIT:Henry was very helpful after I reached out and got responses from Moen very quickly which gave me the information I needed.
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November 2022 by Sara S
I went there today to pick up a part that my maintenance man needed to fix my shower. Something about a water valve balancing thing? In any case, I clearly have no idea what I'm doing or looking for--I brought the part in a baggie. I walked in and was immediately offered help finding the part. The guy knew exactly what I needed by just looking at it from 10 ft away, and quickly found the right part. The guys in the store were all friendly and welcoming, and never made me feel d*** for having no real idea what I was doing. They got me squared away with the right part quickly and on my way. If I have other plumbing needs, I'll definitely be going back!
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July 2022 by Om Bhatia
Not cooperative at all. I went there to get something and was waiting for half an hour. When I asked for help, the guy told me go and look over there. I could not find it and came home very disappointed. Never will go again.
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April 2022 by Carla M.
So, I reviewed this place a couple weeks ago and someone from the store responded saying they were sorry. They advised me to contact Danielle, their floor manager, so I did. I sent a polite but thorough explanation of all the issues we had with Ferguson. I still have not heard back, which confirms that they really don't care about whether their customers are satisfied or not. They are a big company, the biggest in the area other than Home Depot from what I hear. So, they are going to have customers regardless, which affects whether or not they care to respond to peoples concerns. I will go out of my way not to use them again and would frankly rather go to Home Depot even though I generally like to go somewhere that is locally or regionally owned.
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February 2022 by Christopher Hume
They never open on time! Always keeps contractors waiting. Never has inventory!
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January 2022 by M William Sermons
I’ve been here time to time when I needed either advice on a part or an item Home Depot doesn’t carry. Went in today to buy a couple of faucet aerators and the guy just gives me the part I needed.
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July 2021 by Serge Tudor
Good service, but hi prices.
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May 2021 by Danish productions
Your service is Extremely Excellent
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January 2021 by Cheryl F.
An amazing experience amidst all the chaos. I was at the end of a move and the whole house had been packed and loaded on the moving van. The toilet paper holder broke and walk thru with the new buyers was a scheduled for later that afternoon. Of course it was a special order discontinued item so no chance of replacing it to match the rest of the accessories. Bill Hill at Fergusons's saved the day! He showed me how to take it apart and loaned me the special tool needed to reassemble it. I took it home, we reattached it to the wall and it was a very happy ending for all. What could have become a major issue and a costly one to fix was done for free thanks to Bill. I have become a Ferguson advocate and a loyal customer. Thanks again Bill
