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January 2024 by antonio martinez
Very disappointing experience. I booked this location to celebrate a birthday party in a few weeks, and decided to check it out over the holidays. This location is filthy and unsafe. I shared this with Management, cancelled the birthday party, and I am now trying to get my deposit back (apparently addressed to local management, but no response for over a week) I should have anticipated this based on several negative reviews. Really unfortunate, it could be such a fun place.
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January 2024 by Abby VH
They say that they follow covid policies but there is no actual specific details on what is done. Place is filthy. Bathrooms have been out of order for weeks. Really want to love this place but sadI’ve increasingly noticed how dirty it has become but have been quiet for my kids sake. I asked my 7 year old last week to go- he said “it feels like I’m jumping in a pile of trash,no”.Came back to try again on a cold day. Same toilet still broken. 1130am on a weekday and evident no one has cleaned from weekend. Planning to report the business bureau, this is just unacceptable sanitation.
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January 2024 by Michael Anderson
This review is based on my kids enjoyment. Sometimes the less enjoyable places for adults are the most enjoyable places for kids. My son liked the foam pit and the swing, he didn't enjoy the ladder as much. And of course he enjoyed all of the trampolines. I will say that the places needs EXTREME UPDATING ASAP! Things were broken, out of order, and there was dirt everywhere.
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January 2024 by Shawn Baxter
Horrible experience typically. Nothing good for the parents to sit on but worst of all they always have items that are broken and don’t disclose anything when booking meaning you can go there to paying full freight not knowing you are getting a couple of items that aren’t usable. Here is just a sample of the disappointing undisclosed unusable items.
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January 2024 by Josh Bennett
This place was disgusting. Three kids got injured in one space in the hour we were there. In certain spots the padding was as hard as the floor. There wasn't any toilet paper in the girls bathroom and half the stuff was broken. Kids were getting into climbing areas that were off limits and roped off and there was no basketballs for the hoops. the foam pits were half full and water was dripping from the ceiling. I am not going there again. I suggest going to surge.
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December 2023 by LaToya Gyamfi
DEE!!!!!!!!!!!! Ya’ll People of Alexandria and surrounding areas plan your children’s party! here! Plan your children’s party here! this young man has been a great resource and employee of this brand. HE MADE my children’s party a hit with myself for my children and the other parents. We have 6 children of our own and the last two have their parents there and heck we are going to start taking them doing the week and especially during the holiday break. Thank you Get Air and Thank You Dee and your staff for another successful birthday for our children and family see you all again soon.
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December 2023 by Noemi Crespo Rice
My kids enjoyed Get Air today. I like that it is less crowded than other nearby trampoline parks, and it is easier to see my kiddos all around the park. We will definitely be back again.
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November 2023 by Christina B.
This place needs to be thoroughly cleaned and sanitized. I dropped in around noon on a Wednesday ( GHOST TOWN) and I was appalled at how run down and filthy this place is! And I really didn't understand why it wasn't clean on a "slow day"--the door was open and there were ZERO kids around. Why not take this opportunity to scrub that equipment down? Most of the areas were blocked off and restricted with cones so a majority of the courses were out of commission. I initially booked my party over the phone but when I came for a site visit I demanded my deposit back! Don't fall for the "specials" and offers! And once they collect your money the customer service goes out of the door!Please save yourself the money, headache and health risk and keep it moving!
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November 2023 by Zaria S.
Fun! I mean, considering my self, husband and friend are all in our late 30's we enjoyed ourselves. But the bathrooms were... gross, and just the look of the place looks like it could use an update.
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October 2023 by Amy Van Hecke
They say that they follow covid policies but there is no actual specific details on what is done. Place is filthy. Bathrooms have been out of order for weeks. Really want to love this place but sad
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October 2023 by Kyle Van Hecke
We had such high hopes! We live in the area so we decided to purchase the unlimited year pass. Huge mistake. We signed up 2 weeks ago; since then, we’ve tried to go 5 times and were turned away for 3 of them! Once because they were full and twice because they rented out the entire park for a party. I can understand being turned away every once in awhile but 3 times in two weeks is crazy! What’s more, we asked about this issue before we signed up and they lady said being turned away is extremely uncommon… I just went back to the same lady after being turned away for the third time and she said “well it’s not my fault. It was the customer service team that booked those parties” … then she reminded us that our annual passes are non-refundable. Please learn from our example, stay away from the annual pass!
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September 2023 by Kiana M.
Nice place! Staffing was low when you checked in, but other than that, it's a cool place!
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September 2023 by Juliana D.
This place is understaffed and dirty - there are better options in the area. Feels like an accident waiting to happen.
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September 2023 by Jennifer Bowling
This was the second time visiting this location. We attended a six year olds birthday party here. It was a lot of fun! The kids really enjoyed themselves. They had plenty of room to jump and play with their friends. We had pizza and cake. I’m not sure what’s included in the birthday package, but overall it seems like a good spot for a birthday. The restrooms were clean and the pizza was hot! What else can I ask for?
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September 2023 by Mushfique Ahmed
went in today to ask questions and get information about planning my daughters bday party here. The woman in the office was unbelievably curt and rude and unpleasant. answered questions with few words and got irritated when asking for clarifications on the pricing. Couldn’t be bothered to get out of her seat to show me around the areas specific for toddlers. Also agree that the inside looks like trash. unfortunate because it could have been a nice place for kids to enjoy. This woman belongs in a post office or DMV, not a kids trampoline park
