-
February 2024 by dan guessford
This is one of the nicer Hampton Inns I have been stayed in for work.Rooms: Nicely appointed rooms
-
February 2024 by S S
My choice for my Staycation. Perfect location in regards to several tourist attractions in the Mount Vernon Virginia area. My room was comfortable and very clean. This hotel has been remodeled and it shows. It's beautiful. Hotel was peaceful and quiet. I slept soundly. The staff was very friendly and attentive. The Peloton bike was a great add on. Breakfast was hot and delicious with several choices. Great stay.
-
February 2024 by Schina Black
The rooms were a nice size and clean. The breakfast was also great with the price. Would recommend for family to stay, and the hotel has an indoor pool, which is also a plus.
-
January 2024 by Lenny Abiuso
Big rooms. Big breakfast buffet.
-
January 2024 by Jay Tisang
Very good, clean hotel and friendly staffs. Breakfast was sooo good.
-
January 2024 by Keyonna Brown
My first night, dec 26th, was a good night. The staff was pleasant, and the room was clean. The only issue was that the toilet kept running after you flushed it, but once you jiggle the handle, it was good. We decided to book for another night, and that's when the customer service went downhill. At 8 a.m., maintenance came knocking, asking if anybody was running water or was in the shower, and i said no, we were sleeping. He proceeded to say we have a complaint about the room on the third floor leaking. He never once asked to come in and check or anything. He went to the front desk and lied. He said the toilet was over flooding, and we didn't report it. Mrs. Jerry, the lady at the front, called my friend phone and proceeded to be very rude to him, so he went to the front desk to ask for a manager. Mrs. Jerry told him there was no manager and dont make me call the police to have you removed from the hotel. He went on to say removed for what i paid my money like everybody else. Mrs. Jerry continued to make threats about having us removed. My friend came back to the room for maintenance to never come in the room and check the bathroom at all. I called the front desk to ask if there was a maintenance emergency, and why didnt no one come to the room yet. I was inconveniently woken up outta my sleep for no one to come and do anything ?. On the phone, i was being threatened by mrs. Jerry again. "dont make me call the police to have you removed from this hotel." I told her to do whatever she feels she needs to do. Mrs. Jerry has poor customer service skills and needs to be retrained. I wouldn't recommend this hotel to stay at all. Mary (manager), you have a lovely hotel, but Mrs. Jerry poor customer service brings your hotel down.
-
January 2024 by Toedt
I had a fantastic stay at this hotel! The pricing was reasonable, and the modern ambiance of the entire building impressed me. It was impeccably clean. The staff was not just friendly but also highly informative, guiding me to the best parking spot and entrance. The room was spacious, and I loved the convenience of being able to see my car from the bed. The walk-in shower was a delightful touch, making my overall experience truly enjoyable. Highly recommended!Rooms: The room was kept and modern.
-
January 2024 by Ismail Bowman
Mary Midziolek, the front office manager, was very helpful with my booking situation and made my experience great.Rooms: Very clear and comfortable
-
January 2024 by David McDonald
We arrived at the hotel in the middle of a snowstorm and we had two electric bikes on a carrier. We cleaned up the bikes as best we could and Elaine at the front desk let us store the two bikes in an old meeting room. Then she helped us put garbage bags under the bikes to catch any remaining snow. Unbelievable customer service! It was also really close to the Auto Train for our trip the next morning.
-
January 2024 by Nina Sobee
Rooms clean and spacious, closed to restaurants and fast food.Rooms: Comfortable beds, clean bathroom, quiet roomsFood & drinks: Great display of breakfast food abd ample dinning area.
-
January 2024 by Matthew Pough
Front desk great customer service, room was clean and have enough space. Also, the breakfast was good. Definitely will return.Rooms: Room was clean, shower,restroom
-
January 2024 by Nancy Keeney
Great location and very clean. Beds were very comfortable.
-
January 2024 by Terri Lipman
Rooms are nicely appointed and designed with function in mind. The staff is friendly, attentive and helpful. My room was cleaned and made even when I wasn't expecting it. I especially give a shout-out to the breakfast food service supervisor. She is on top of everything, ensuring everything is full and guest needs/desires are met. She stopped by each table individually every morning to see if everything was to our standards and ask if there was anything we needed. When the dining room was so crowded that there was no place to social distance, she opened a second dining area for seating. Outstanding service; better than any place we've ever stayed, inc luxury hotels.
-
January 2024 by T.L.
The room I stayed in was extremely clean and well kept. The receptionists at the front check-in desk were lovely and professional. The beds felt like sleeping on a cloud and the added work desk was a nice convenient touch. I will definitely be staying at this location again. Oh, the breakfast was fantastic! ?
-
December 2023 by Owen McFetridge
If you want to stay in DC, but don’t want to be too close to the city, this is the hotel for you. Even though we had a little commute to DC, it was worth it. The staff, room, and amenities were spot on and we had zero issues during our stay.
