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January 2024 by Nancy M.
Customer service here is a joke, you go and ask for help and they just tell you someone will help you, in the end nobody comes and you're just standing there for half and hour. This isn't even a first time experience in this location, this has happened to me 3 separate times. Management really need to do something about this. I Can see im not the first person with this issue about this place. The Annandale location is so much better.
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November 2023 by Donald Winslow
This place has the best people who put the C in Customer Service! Shelly is so professional and helpful! I am going there to buy all my home needs. The lady at the Service Desk is great also. Everyone I met there was the best I've seen. They made up for the bad experiences I have had at other Home Depot stores! Great People!!!
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November 2023 by Ant F
It would be nice if the phone was answered and I wasn't placed on hold for 45 min jus to check the status of an order. Yes I can check online but my last order was the wrong item and I drove 45 min only for it to be out of stock. I just want visual confirmation that what I ordered for pick-up is the correct item.
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October 2023 by Chester W.
Horrible place, they treat the people here poorly, the bathrooms are disgusting, i mean seriously ever heard of cleaning? soap and water? the managers all lack motivation to do the simplest of tasks making it seem like they dont care about the job. Ive been waiting for over 25 minutes for a manager to appear but they never did, apparently they came in late. ridiculous, they dont even know how to lead by example.
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September 2023 by Laurel Conger
I feel like I go to Home Depot more than the grocery store. This one is close to my house. I can usually find nice plants and seasonal flowers. Sales on appliances. They have wood in stock for most of my projects. It is not to difficult to track down a sales person when I need help finding something or asking a question. When in doubt I order online and have heavy or large things delivered! My 2 latest projects: brick (delivered) patio and trim and wood shelves in the bathroom.
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September 2023 by Cesar o'Hara
Staff is friendly and professional. all the staff!! I would give it 10 stars. ??
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September 2023 by Yamelis
Leo at this home depot was so kind and sweet! He doesn’t speak much english but was very resourceful and used a translation app to take care of our needs. He knows how to provide customer service!
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September 2023 by f gamble1969
I came in at 7:30 with a need for cut boards to set up my grandson's twin beds. Kwame` came to the rescue and saved the day! Not only was he professional, but he wanted to ensure that everything was just perfect for my project. This is what I call top notch customer service. I'm happy I can count on this location for my needs, even at the last minute.
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September 2023 by Bml Retired
For 3 days now, I've been trying to filter and sort as I'm shopping for a new gas range.Your site is not working properly.Because of this, I started searching at Lowe's and found what I needed. You need to fix your site. I should be able to sort and filter what I need without any issues. Otherwise, it is just a waste of my time and everybody's time is valuable.
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September 2023 by eve M
It's the worst Home Depot experience ever! The garden center is ridiculous and asked for help finding succulent soil and pots. The first guy told me he was busy and that I wait for other employees on lunch break! This is at 4:30p.m. today. Then I asked another employee, but he was all the way in the back romancing a customer. This was the worst experience and attitudes ever. How they remain open is a mystery. Won't be going back there ever! Lowes is the way to go.
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September 2023 by Ringo W
I don’t usually write reviews, but I had a terrible experience at this location. Products here are fine, but I agree with the comments that the desk staff and floor staff are absolutely clueless and not helpful. I asked someone at the pro desk for help and he was useless and stated I should find a floor employee in the area I needed help and when I began to ask a floor employee he said he was busy and scampered off. I ended up just leaving the items I already had in my cart and ended up driving an extra 25 minutes to a Lowes where I had no issues. I’ll make sure to avoid this HD for any future projects.
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September 2023 by Robert Marin
Horrible customer service. Purchased an item last week and need to just change the payment from my business card to my personal card and they said NO! The Assistant Manager Ty Crawford is very unhelpful and proceeded to over explain other reason why I should be ok with NO. Any business can change a payment——Can Someone from Home Depot help me????
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August 2023 by Andrea KF
I had to drop off here i had load for them they were inside standing around while they saw me at the door waiting I had been waiting almost an hour I just wanted to go home to my kids thanks guys for the no help. I’m a truck driver and they are my last stop or else I have to stay the night here. I think they thought I was going to ask for their help which I wasn’t I just wanted to drop off and go. Edit 11:15 pm I just drive back around and they’ve taken the load inside. I had left it right at the door I made sure to get video and photos of them inside standing around incase some one claimed I didn’t do the right thing
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July 2023 by Alexandre Ngom
First time plant buyer so I don’t know much about plants. Asked the cashier at their garden section for assistance & he called for a garden associate 3 times over the intercom. I had been waiting for 25 minutes & still no one came to help. I ended up telling the garden section cashier I’ll return when someone can assist me; whenever that is. Abysmal service.
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July 2023 by Gerry Minetos
Store is mostly fine but the garden area in spring/summer/fall don't have enough cashiers, so lines get long quick. The indoor store has 4 self checkouts but it could use 6 at times.