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March 2024 by Michael Williams
H&R Block Fox Chase: Great service - Anthony Butler was helpful and patient. I appreciate his help...good job!
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March 2024 by Food Man
GOOD AFTERNOON TO THE DISTRICT MANAGER THIS IS THE MOST UNPROFESSIONAL H&R BLOCK I HAVE EVER BEEN TO IN MY 32 YEARS OF FILING TAXES THE MISTAKE ARE EGREGIOUS THEY TRY AN MAKE THE TAX PAYER FIX THERE MISTAKES AND IT MAKES NO SENSE WHY DO YOU HAVE A PROTECTION PLAN ONLY TO TELL THE TAX PAYER TO DO H&R BLOCK’s JOB AN THE LYING LIKE WHY MAKES NO SENSE DONT TAKE A JOB YOU’RE NOT GOING TO DO PROFESSIONAL MAKE NO SENSE AN HAVE TO COME IN COUNTLESS TIMES AND STILL NO RESULT NOR RESOLUTION UNTIL YOU ASK FOR THE BOSS OF THIS OFFICE OR DISTRICT MANNER IS RIDICULOUS AND TO BE LIED TOO COUNTLESS TIMES IS SO UNPROFESSIONAL AN TO WALK INTO A ANOTHER OFFICE IN DC AN THEY FIX EVERYTHING THAT THEY MESSED UP AN HAVE TO BE SENT TO ANOTHER OFFICE IN VA WITH TAX PERP-EARS WHO ARE PROFESSIONAL AN KNOW THEIR IS NOT GOOD BUSINESS PRACTICES AT THIS OFFICE PLEASE BEWARE YOUR BETTER OFF USING ANY OTHER OFFICE BESIDES THIS ONE A LOT OF TRAINING IN BEING PROFESSIONAL AN DOING YOUR JOB IS REQUIRED HERE GO ANYWHERE ELSE BUT THIS OFFICE THEY ARENT TRAINED WELL AN WILL MESS UP AN NOT CORRECT THEIR MISTAKES ! NEED TO NOT LYE WE ARE ALL ADULTS I FELT LIKE THEY WERE USED CAR SALES PEOPLE TRYING TO GET ME TO BELIVE I AM WRONG FOR EXPECTING THEM TO DO THEIR JOB IN A PROFESSIONAL MANNER PLEASE DONT TREAT YOUR CUSTOMERS LIKE THEY ARE NOTHING AFTER YOU RECEIVE THEIR MONEY !WOULD NEVER USE THIS OFFICE AGAIN STOP LYING AN LEARN YOUR JOB OR GET ONE YOUR SKILLED IN THE MISTAKES AN LYING NEED TO STOP AT THIS OFFICE
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February 2024 by Angie Trinka
H&R Block have been working on my tax for 4years!I'm very happy, satisfied, with the help they do.Convenient location too. LOVE IT!?
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January 2024 by Sanford Henry
Today I am in Alexandria Virginia having just from London. In advance I emailed as well as called Robert Blades referered by my sister Dr Linda Byington to use HRBlock with a 9:00 meeting scheduled before at Duke street address. When i arrived office was closed and telephone number on the door did not answer. Is anyone at HRBLOCK listening?
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October 2023 by Juliana K
I made an appointment by calling and I was sent two appointment confirmation to my cell. I ended up showing up today at 6 and the business is so disorganized. They didn’t know who was suppose to see me but a gentleman ended looking me up and telling me that there was a system error and that the person who I was suppose to see left for the day. I said okay I was calm and patient he was a nice older gentleman. After I left the office I did not feel comfortable filing in this location. As I saw other people’s W2s laying down on the desk where I was sitting. And there was no privacy. I called the customer service line back and asked them to reschedule me they told me that they don’t have any appts until next week. I calmly explained to her that I had today scheduled for a reason to do my taxes before the deadline and that it wasn’t my fault that the person who I scheduled with left for the day without notifying me. The customer service representative was so rude in her responses to me as if I was the one who made the mistake and blaming it on them. I have never encountered such terrible customer service on the phone before. It’s really just upsetting that you guys treat peoples time the way you do, with no regards or consideration. And on top of all of that be nasty to your customers who are genuinely concerned. I ended up calling my tax guy who had surgery recently and I did not want to bother him. He told me to send him over my W2s and he’s getting it done as we speak. And he charges less than what the average pricing of this company is.I was willing to pay more and to come back to the business for another appt but the customer service rep on the phone definitely left a terrible impression for this company.
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July 2023 by Robert Benning
They do a good job when they get the schedule right.
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April 2023 by Bethany Anderson
Horrible customer service with no regard to their customer’s time or concerns. Had my appointment rescheduled today after they were overbooked, which has been a reoccurring issue. Now they say they cant fit me in until Tax Day April 18th… and then when I addressed my concerns for the continued delay (and another possible cancellation), they just said “well its the end of tax season, its expected”…. Absolutely not. Continuously overbooking and turning people away after theyve taken off work and driven across the DMV for an appointment is inconsiderate and bad business practice. No apology was given to me, more so just seemed annoyed that I didnt blindly agree to a new appointment. In my 15 minute span waiting there, 2 other people were completely turned away for appointments they had made. One of those people has driven there 3 days in a row from Leesburg, never receiving a call that their tax person was not in office *yet again*! Hearing that turned me off completely and I left, not wanting to rebook with this location again. I surely am not going to pay a business that doesnt give a **** about their customers, especially with their overpriced rates. Trust me, avoid this place.
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April 2023 by Chris Kurtz
overstated my taxable income by 6k. i had to tell them the mistake they made. if i didn;t catch their mistake it would have costed myself a refund of 2400 less. also i asked about daycare expenses and they did a google search! worrisome a professional tax service company that advertises they will get you the biggest refund you are entitled to relies on google searches to find answers to tax questions!
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April 2023 by Brother Abraham
Horrible service, very unprofessional staff and very loud staff when dealing with other clients at this location. Just literally went there for a consultation and it was a disaster. I guess they don’t need the $$ or more clientele especially during this tax season. You’ve been warned.
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April 2023 by Janis Mann
Jay Maji at the Foxchase H&R Block is the BEST! He's been doing my taxes for over 20 years.
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April 2023 by Ricardo Sosa
If I could rate ZERO stars, I would. Awful customer service. NO respect for clients’ time. Waited nearly 2 hours for Toan, “master” tax advisor, to ask someone else to do it who was not in the office. Do yourself a favor a go anywhere but here!
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March 2023 by Gansaikhan Shur
Terrible experience! DO NOT GO HERE! HERE’S WHY: I’ve used HR Block in the past and it was honestly very nice and smooth, however this location is just terrible. I’ve had an appointment with them early February and they still haven’t finished my taxes until now (march 25). It’s been almost two months and No movement. I HAVE ALL THE DOCUMENTS READY FOR THEM TO DO MY TAXES BUT NOTHING. Ended up going somewhere else. SAVE YOUR TIME, DONT COME HERE.
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March 2023 by Jordan V.
Avoid at all costs. I made an appt for today. I got a confirmation text the day I made the appt and another one yesterday. I walked in and the person I have an appt with does work there and they "don't know how I was able to make an appt."
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March 2023 by Laynie B.
I should have read the reviews before making an appointment here. Despite receiving a text which I responded to confirming my appointment, and speaking on the phone with someone confirming my appointment, I got there to learn that the professional my appointment was with wasn't even there that day. No apology or effort at trying to make up for their mistake, I was just told the next available appointment I could make is in two weeks - days before taxes are due.
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March 2023 by John Apple (Apple)
They do nothing to really help you, just the basics and they overcharge. I’ll never use them again.
