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May 2024 by M \u0026 M
Fraud company. Over charging and not honest at all. Do not use H&R Block. Go somewhere else.
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February 2024 by Ryan Pallas
Seems to be a common theme, if there was a zero option, I would give it.-Multiple agents I spoke to, all of which told me, they would get me an "immediate response," to which I always had to call back to speak to another agent, to get the same response, with no answers.I filed my my tax claim on a Wednesday, was told I would get a phone call the following day (never happened) after my return was reviewed. I called Friday (2 days later) and was told I would receive an email that day to file our taxes (never happened).I called the following Monday. I was told I would receive an email to file our federal return (an email that was never received) and was pending a review of our state return to which I would receive an answer by Wednesday. Late Wednesday, I called again, to which I spoke to at least 2 different agents, all of which took messages and told me someone would call me back "immediately." I was never called back.I called back Friday. Spoke to 3 different agents. All of which told me no messages had been officially filed in their system regarding my case, or apologized and told me they were get me an answer "immediately" and call back (I never received any return phone calls). One gentleman told me late Friday, he was personally taking care of it and would get me an answer, another employee I never heard back from.Going into the 2nd week, having not received an email or returned phone call after at least half a dozen messages taken by employees, I am still pending a federal and state return with very little support or information from the H&R Block team regarding my return.This is unfortunate as their team was helpful last year in assisting me with an amended return.Go somewhere else. The customer service is misleading as they will all apologize and then tell you they will get you an answer "immediately" to which you will ultimately have to call back on your own to once again restart the process to try to get someone to speak to regarding your case.The quoted price for my return is $300 dollars for a continuous lack of follow-up or information by the agents.
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April 2023 by Taylor Zaengle
If I could give 0, I would. I submitted my taxes to Kim a couple weeks ago. I reached out the following day after submitting them online checking to see that she received them as I was going on vacation and would not be in the area. She stated that she received them. I followed up again on April 15th Via H&R blocks messenger with no response. Trying to be understanding of the closeness to tax day and understanding how busy they likely were, I gave her the benefit of the doubt. I called Tuesday April 18th upon opening where Kim told me she was busy with another client. I understood and said she could call me back. I heard nothing by lunch time and called again, this time being told by a coworker that Kim was busy. I STILL didn’t hear anything by 6pm. I called at 6 and spoke to Kim and all she said was “well I’m still here working.” I asked her if she would be getting my taxes done because I submitted them almost two weeks ago. She told me i could submit an extension. I explained that i should not have to do that as my taxes were submitted to her in a timely manner and I would be at work until 11 and would not have access to a computer to file an extension. Carelessly she said “I’ll see what I can do I’ll call you if i can get them done” and hung up. I NEVER RECEIVED A CALL. SHE NEVER DID MY TAXES. I specifically submitted my taxes to them due to the needs of my tax paperwork - I’m not a tax professional. How unprofessional and rude to blatantly disregard your obligations. I cannot believe the lack of professionalism when it involves something as serious as the IRS. I would never post a negative review unless I thought necessary and I think this one is. Protect yourselves and I hope she never does this to anyone else ever again and don’t go to H&R Block.
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April 2023 by M & M
Fraud company. Over charging and not honest at all. Don not use H&R Block. Go somewhere else.
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April 2023 by jonny jr cole
Great customer service. Very detail oriented.
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April 2023 by Hanna S.
If I could give this place a zero - I would. You are better off just buying TurboTax and doing it yourself. People here at BEST know how to use software provided by H and R block, but know nothing about deductions that you are eligible for, every one is extremely slow and unprofessional. 180$ fee is as high as a private accountant who would actually know how to deal with taxes. So better off skipping this place.
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September 2022 by Jonathan Montgomery
I was happy with the entire experience
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September 2022 by Charles Kirkland
Because they have prepared my taxes for the last three or four years
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September 2022 by Samella Ramòn Horsley
Sherry, the manager is awesome! Her professionalism, her understanding, and kindness definitely deserves a 5-Star.
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May 2022 by Joshua Harris
Chose Turbotax if you have a choice. They lost my filing claimed that they were a seasonal office when I called the 1-800 number. I was promised a call back by the office on 4 different occasions with none received. I called for a status update all after the deadline because I filled my taxes more than a month ago and after informing the rep on the 1-800 number what was going on she hung up the phone immediately. I do not have a complex tax situation ; simply a w-2 with maybe two 1099/1098s. Do not waste your money, time, or sanity working with them.
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May 2022 by Anthony Colón
Got a phone appointment with a Tax Pro on April 8th at 12PM so I uploaded all documents on the site ahead of time. I had to call back at 12:30PM since no one called and the tax pro finally called at 12:45PM. He was rude but I just wanted to get this done so I didn't cancel at the moment.I keep calling every week to check the status of my Tax filling and I get put on hold. No news or updates whatsoever. It is 4/25/2022 and I am writing this as I am on hold on the phone.
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May 2022 by C.M. Osborne
The tax expert fit me in and did my taxes quickly after a scheduling error
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April 2022 by Jim Mazzullo
Expert and professional preparation of the forms. Electronic filing and confirmation from the agencies is reassuring.
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March 2022 by Shafi Saadat
Syed Dara was very unprofessional. I had 3 w2s, and the companies are located in 3 different states, Syed put 3 states and when I asked him to change that to two because it will lower the filling price, he got mad and started yelling. I respectfully asked him to lower his voice and to do whatever he wants... He was super slow too. I had to cancel my appointment with him.I don't recommend this place.
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February 2022 by Danelyz E.
My Husband & I had an appointment this week at 0900. The store is supposed to open @9AM &it was not opened until 6 minutes after. We walked in & sat down& we were not helped until 7 minutes after that. Our consultant SYED, was extremely rude. Prior to him greeting us he was heard screaming at a client over then phone. We eventually started to and he inspects our W2s and paperwork. His initial comment was "please review my work because I make mistakes" his lack of confidence made us really uneasy and sure enough he was making numerous typos that we had to correct. He was unprofessional and greeted other walk-in clients by yelling at the top of his lungs from his cubicle. They were smart and walked out the first chance they got. He then asked my husband (who is black and from the south) about a "LYNCHING MUSEUM" in Alabama. We don't know what his intentions were but we made it clear to him that we were uncomfortable about his comment. He dismissed us and said "Sir, it's okay. Don't worry about it." When we had questions about our taxes his response would be "wait until Im finished, this is my work." Finally, AFTER TWO HOURS, he waited to to inform us that he is not he is not certified to do state Taxes other than Virginia States. He knew this information and collected our W2s the second we sat down. He was aware my state taxes were not to be filed thru VA. I don't know if he was looking to find a loop hole or get some type of payment but all and all, this had to have been the worst customer experience ever given at ANY establishment. We we're dismissed, insulted and our time was wasted. -10/10 DO NOT RECOMMEND!
