-
March 2024 by Roddy Hafiz
DO NOT RENT STORAGE FROM HERE!!The absolute worst customer service.I made a reservation for a storage unit the day before move in and got confirmation. Drove out to the storage company, viewed the storage and confirmed with the representative I will take the unit. I came back with all my items 2 hrs later to find out the unit was given to another customer. The two representatives enthusiastically told me the bad news with absolutely no hint of empathy or remorse. Having no choice, I had to rent a smaller unit making my move twice as hard as I will likely need to rent another unit. Truly, I believe this is part of their schemey business practice. It doesn't matter if you make a booking online, once you arrive you will be distraught that your reservation serves no purpose. The walls of the unit are dilapidated and crumbling itself. With visible water damage on the ceiling of the unit I was put in. There are 5 inch stepper (bump) to every entrance of the main doors leading to the units that you must navigate over with your dolly and heavy items, which is nothing sort of nightmare. The elevator has a diameter of 30 inches , so if you have something large, forget it. Overall just a poorly run company with piss poor customer and neglected conditions . DONT STORE YOUR ITEMS HERE.
-
March 2024 by D Avery
Hands down the BEST storage in the DMV area! I initially needed a unit to house my things while away on business, chose a 5x15 which was exactly what I needed! The unit was clean and the property well maintained. The gate code ensures that not just anyone can enter and the locks they provide (for a small fee) are really Secure!! Another added level of security!I also ended up needing a garage to house my car. Unfortunately the phone rep from their call center sold me on a unit that ended up being WAY too small for my car.But Luckily, Josh was able to secure a 10x 20 that fit my car perfectly! What a life saver! Both the gentleman working there are extremely professional and really went above to make sure I was properly set up for my long term rental! Even going the extra mile to make sure the gate code worked before I left, which was helpful because the first time we tried it, it didn’t work! And a Lock tutorial! Btw, the one for the car garage is secure!Awesome experience and would definitely recommend Life Storage over any other!
-
March 2024 by Em C
I came here after leaving another storage place down the road due to the horrible service that I received. I’m very happy that I came here because Josh M. who helped me was amazing! He was very friendly, great sense of humor, great customer service, outgoing, and just overall awesome! Thanks!
-
March 2024 by Sam Kamvar
convenient location and Knowledgeable staff. V , explained the different sizes and helped me navigate the process.He put my mind at ease and took the stress out of the stressful moving and storage decision. Thank you.
-
March 2024 by Sabrina Duhart
Kristen did a wonderful job getting me setup for my rental unit. She had a pleasant attitude and was able to work efficiently.
-
March 2024 by Evie Milligan
Great customer care from V when signing up for a new unit. He was patient and worked hard to find the right unit at the right price for me. He was warm and friendly and spent the time needed to assess my needs and concerns and then meet them. Good job, V!
-
March 2024 by Tim Hopwood
Friendly staff, nice facility
-
March 2024 by Brianna Collins
We started renting here in December 2023 when the new company first took over, the storage facility wasn’t nice or clean whatsoever but we went with it as it’s so much cheaper than other storage facilities in the surrounding area. The guys that work the front office have been great every time we’ve stopped by. My husband and I stopped by the storage unit recently and it looks completely different, a lot of work has been done in such a short amount of time! We really appreciate the fresh paint and new signage to help customers find their unit faster (before it was a guessing game) and the light in our unit appears to have been replaced or wiring fixed! Definitely recommend this facility and will probably be using them for the next few years
-
March 2024 by DL Hamilton
This storage facility is exactly what we need for climate controlled storage at a great price. Josh provided excellent customer service patiently demonstrating gate and freight elevator operations, and ensuring the lock worked securely on our storage unit.
-
March 2024 by Abbie Heaphy
The manager Josh is so incredibly helpful and the facility is absolutely wonderful! I would recommend!
-
March 2024 by Caleb Hatch
Josh was a great help, got me all set up and answered all my questions with no Hassel
-
March 2024 by Katerina Paras
Josh Minnix was phenomenal in helping me get a new space and account.
-
March 2024 by free electrons family
Update a/o Dec 2023: What a refreshing change in customer service. Josh has been great; very informative, helpful and personable. The place is starting to get cleaned up. I think there's been a couple of name/ownership changes.### It's been a while since I've been in this place and it look like it just went downhill in terms of how it looks.There were overblown leaves covering the doors and a clump of junk, including dirty old mattresses in the back.It looked like there's no one cleaning this place or maintaining the grounds inside and outside the units. Not Like before when it was Uncle Bob's.Tbe climate controlled spaces worked though because my unit was intact after all these years. I c ould even wear my shirt and suit straight to work. Hardly any dust on my things.BIG SMILE! ? ???
-
March 2024 by Nichole Prince (Nikki)
Josh & Josh are awesome!!! Great service!! I will definitely recommend to everyone!!
-
March 2024 by Charles Abernathy
Super helpful ppl both in person & on the phone, facility is of the older sort but nothing a little paint will not fix, there are outside entry units & ones with inner entries. Lighting in units is on a timer, entry & hall lighting activated with motion.Easy to enter & leave with individual security code. They have locks for sale if you do not have one yourself, also other storage boxes & bubble wrap are available. Drainage on site seems to be very good.
