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November 2023 by S G.
Absolutely disappointed with the Post-Sale experience. Purchased a new LX600 30 days ago [which, not only, was overpriced, but had certain "options" added into it which were not wanted/chosen/selected by me when I had placed my purchase order.] and was given 30 day temporary tags + told I'd receive my proper tags in under 30 days. [hence why they supposedly charge an unreasonably high processing fee to mislead customers into thinking they'd be efficient/deliver on their promises]. After not hearing from the dealership since I purchased my vehicle, I went there on day 29 (of 30) to inquire about my Tags. The Salesperson who sold me the vehicle (Ed) was dismissive and unaccomodating and directed me towards the finance dept. Zero effort made to assist. Once I spoke to the people in Finance, they were just as dismissive and told me to wait until someone could assist me. 54 minutes later, after not a single person had the courtesy and/or decency to assist/acknowledge me in any way, I left empty handed with expired tags. Not only can I not drive my new vehicle now, but I still have not received any update on the status of my tags etc. Very disappointed with my Experience and will be sure to share this with BBB and Toyota Corporate.
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November 2023 by Tracey N
From inquiry to purchase was a smooth, seamless, and efficient process! Mark was very knowledgeable and personable salesman. I also got a comprehensive review and set up with the technology of the car by Alex. Great team at Lindsay!
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October 2023 by YJ Anney
We explored various stores of major car brands while searching for a new vehicle. Among them, my experience with Mario at Lindsay Lexus of Alexandria stood out as truly exceptional. We needed a specific color and design and had to deal with some unique circumstances. However, Mario conducted the purchasing process with sophistication, consistently maintaining courtesy and friendliness, all without making it burdensome for us. The entire staff, including Mr. Brown, functions seamlessly as a fantastic team, and we are sincerely grateful for their remarkable kindness and professionalism. While my husband has long been a Lexus enthusiast, I wasn't initially drawn to this brand. Nevertheless, this purchase has truly added new value to my perception of the Lexus brand. I credit this transformation entirely to Mario and the staff's professional response and kindness. From the bottom of my heart, thank you for providing such a wonderful experience.??????
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October 2023 by some summer
My experience with Mario at Lindsay Lexus of Alexandria stood out as truly exceptional. This purchase has truly added new value to my perception of the Lexus brand. I credit this transformation entirely to Mario, Mr.Brown and the all staff's professional response and kindness. From the bottom of my heart, thank you for providing such a wonderful experience.
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October 2023 by Tina DeBose
AJ (aka Alan Jones) along with Todd Banks took great care of me, when after 18 years I decided to buy a new car!They ensured I got everything I wanted, with no pressure and made me feel like I was a celebrity, walking me through the process!I will recommend them to anyone looking for a great car buying experience and exceptional deal!
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October 2023 by Jennifer Ruscio
I had a great experience at Lindsay Lexus of Alexandria. Mark as our salesperson was direct and forthcoming. We had done quite a bit of research prior to finding what we wanted at Lindsay, so Mark was very responsive to our questions, but did not pressure us. I also very much appreciated the Technology Specialist, Alex. He asked questions about our history with cars and how we planned to use this vehicle before providing simple yet comprehensive guidance on the car’s features. I highly recommend visiting if you are in the market!
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October 2023 by Rebecca D.
LEXUS IS HORRIBLE!! Worst customer service EVER. GO ANYWHERE BUT HERE. They clearly do not care about selling cars so do not waste your time.
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September 2023 by Richard H.
September 23, 2023 As indicated by my 5 star rating - I have found Lindsay Lexus of Alexandria to be an excellent Lexus Dealership. Even though I didn't buy a 2024 ES300h Ultra Luxury car from them as planned - I still found them to very patient throughout a long running negotiation to buy the aforementioned car. From Managers Todd Banks & Lou Brown - and accountants Anoop Sikka and Brian Addy - Lindsay Lexus has been a pleasure to deal with - even without a final deal. They are trustworthy - forthcoming - and candid - as to what my trade-in would bring and the price for the 2024 - and very responsive to my extremely long list of questions - esp Lou Brown. My deposit was refunded promptly without a problem. If I could give them 6 star rating I would. Excellent dealership and staff. Submitted - R. Hutchins, Fairfax VA
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September 2023 by Ty Smith
I had my car recently serviced at the Lindsay Lexus Service Center, and Tammy is my service advisor. I continue to receive exceptional service and advice from Tammy and the service team - I've been a customer since 2012. This is the only service center I feel I can trust with my car and feel I receive honest and trustworthy feedback and service. Great staff, great service, and a comfortable and clean facility! I never leave disappointed as my experiences are always pleasant and positive. Thank you so much Tammy and team! I truly appreciate you.
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September 2023 by Greg T.
So after speaking with someone very condescending in their office about this problematic of a car they sold. The person I was supposed to speak with never called... the person I did speak with I can't remember his name but I will say he was a jerk & this is probably the last Lexus I buying solely off my experience with this dealership... if I had advice to new buyers: Go to Annapolis...
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August 2023 by Faithful S.
So I know my experience was a shocker, considering the way the market has been lately. I was pleasantly surprised by the salesman Chris Davis and the general sales manager Joshua Watts alone with his sale team they went above and beyond and even for the first time in the last couple years, I was offered under MSRP and a great value for my trade-in, I definitely will recommend them to anyone looking for a Lexus in the future
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August 2023 by Japinder Singh
Wonderful experience at Lindsay Lexus. Chris is amazing - attentive , excellent communications , responsive and a great customer service. He made everything go smoothly. Harris from finance was very professional and made everything seamless. My daughter was co-signing with me and it was her first car buying experience. She loved it.
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August 2023 by Carrie Costa
Had a really great experience with Duncan. Went in for a test drive while I was shopping to figure out what I wanted. Didn't get a lot of pressure about the fact that I was not ready to make a decision. When I decided to go with the IS the process was easy including trade in. We purchased the car in cash so I can't give a lot of details about financing but I get the impression that that would have been quick and painless as well. Appreciate the speedy turn around and being able to take the car home on Sunday even though I was not able to drop the check off until Monday.
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August 2023 by Collin R.
I can't really speak to repair or service quality because my car didn't really need the work I thought it did. I went to Lindsay after fighting with the dealership I bought my car at--they wanted me to pay them for a loaner while they did the work. I went to Lindsay at a friend's recommendation since my vehicle is a Lexus. Fred made everything very easy and set me up with a loaner--the 2023 version of my vehicle. Fred worked with me on my availability and communicated with me frequently. He even found my favorite iced coffee cup and held onto it for me, after I left it when I picked up the loaner. Honestly I was just impressed at Fred's willingness to work with my wants/needs and schedule. I'm not going to continue to fight at Priority Toyota Springfield, and I'll be bringing my car to Lindsay in the future.
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July 2023 by Emily Lockwood
I had such a pleasant experience from the beginning to the end of the service. The staff who retrieved my car from me were courteous and thorough. Darrian R was attentive and made me feel very comfortable discussing my car’s needs while respecting my requests. I enjoyed the snacks and comfy chairs while waiting. I am happy to have found a reliable place to service my car!
