-
November 2023 by Joanne G.
Bought tires from NTB in September. Service included adding tire pressure sensor replacement. Yesterday the light went on. Asked them to check everything; they were able to accommodate us same day, check out the car, and figure out the issue (sudden recent cold created weather-induced loss of pressure in the tires). They filled them to correct pressure, light went off--and did it as a courtesy, n/c.Very happy with the tires--and the service.
-
November 2023 by Paulette p
I've been coming to this NTB for quite a while and I really like the staff there, especially the Manager Val...always willing to EXPLAIN what's happening with my car and the best solution for the best price. The staff does good work and is respectful as well. I bring both of my vehicles here for ALL the maintenance! They seem to be able to fix anything wrong with a vehicle. Thx to Val & the staff for taking if vehicles' needs!
-
November 2023 by Lauren Linares
My go to place whenever I need car maintenance! these guys are the best! I had the pleasure of meeting Erika the young lady who works on my car most of the time. I’d recommend her any day! the only women in the shop and does an excellent job!! 100% recommend
-
October 2023 by Bret W.
DO NOT USE. Had to pay $25 to schedule an appointment toto get new tires. I talked to them on the phone twice before my appointment and they only thing they wanted to do on those calls was upsell me. When I arrived to have my tires changed, they told me that I needed a tesla lift box (a $20 item) in order to change my tires. They knew I had a Tesla and talked to me twice before I arrived and failed mentioned that they don't own a tool they would need to change the tire. I was surprised they didn't ask me if I brought a jack and wrench set.
-
October 2023 by Ryan S
I have been coming to this location for several years. Joe, Richard and the whole team at NTB always take exceptional care of my vehicle. They are customer service oriented and scheduling appointments is easy and convenient , i usually just call a few days ahead of time and they get me in. Appreciate you guys always being on point and having a very quick turn around time when it comes to routine maintenance. Will see you guys in a few months for my next service.
-
October 2023 by Gordana Richardson
Kind staff and efficient service. I got both my tires replaced, and they even told me that I should check with my car sales person if I am covered by insurance for this before replacing them. Highly recommend these people. Very kind and honest.
-
October 2023 by jenalomba
These guys (Val and Gus) were genuinely nice, honest, and knowledgeable. Pricing wasn't anything spectacular (appropriate for the area), but the customer service was on point. Waiting area was mildly inviting (car place lobbies don't tend to be overly cozy)
-
October 2023 by Declan Nugent (Skitt64)
In short: Either these guys were trying to sell me work I didn't need, or they had no idea what they were doing/talking about.The long story: I put a new steering linkage on my 1994 Ford Ranger and brought it here for alignment because it's close to where I work. When I went to pick it up I found out they didn't do the alignment(They did try to call me about this, but I missed the calls). When I asked why I was given various, related-but-vague explanations(Specifically that they couldn't center the wheel properly, there wasn't enough adjustment room to do a proper alignment, and that the pitman arm may have been put on wrong. I didn't think any of this was true, as I had already spent time on getting the alignment as close as can be done with a measuring tape). I double checked the truck and saw nothing wrong, so I took it to the NTB in Hybla Valley that I usually go to. They had no problems whatsoever doing an alignment and now the truck drives straight and smooth. I even checked AGAIN to make sure that nothing was barely fastened on or anything like that-it was fine.Now, confusion can happen if there's only newer techs working, I understand that. I wouldn't leave a one star review just because the techs didn't know what they were doing. However, when I got to the shop, my truck was parked in a handicapped spot, where it could easily have gotten a ticket that I would have been on the hook for. Because of that and the shop's apparent incompetence, I am leaving a one star review and will not come to this NTB again any time soon.
-
September 2023 by Zack Masri
I made a big mistake dropping off my car with these guys for a wheel alignment and tire balance. They charged me over 200 dollars and I had to go back 3 times to get it done somehow correctly.I live next door to them, so I thought I would give then the business since it's walking distance from my house. Yet, the 3rd time I took my car there. Some guy name junior was testing driving the car and he was flying over speed humps, full speed on the corner of North king hwy, slamming on the brakes so hard like he was trying to wreck it, not fix it. I saw him with ny own eyes. I tried to tell them every visit, please guys, I just want it done right, I even begged the guy at the register. I lost 3 days of work because I use my car for work, just to finally see them misbehaving with my car, a customer's car.I asked for the Manger " vall" on duty and sure enough, he is not there.I would never go there again. I ll be contacting corporate tomorrow first thing in the morning.
-
September 2023 by Pam R.
My Chevy Tahoe suddenly developed near brake total failure when I was visiting the area for a wedding. NTB was able to diagnose and fix the Tahoe without delay. In addition, though Matt first warned me that the problem might involve a second, more costly repair, it turned out I didn't need it, so the repair bill was manageable. And I left with a repaired car and confidence in his honesty because he could have easily told me that the second repair was necessary. I found everyone at the shop professional and pleasant. I highly recommend this shop.
-
August 2023 by Stuart Haight
Took my 2004 sienna in for alignment after I did my own rack replacement / control arms / suspension drives like new and straight. They also took old tires I had laying around because my poor tree got trimmed too much I wasn't able to make a tire swing for my kids to swing on but honestly it worked out because those tires were insanely dirty and would have always gotten the kids clothes dirty and then I'd have to hear it from the wife so all in all it was for the best so I recommend disposing of old dirty tires properly here at this NTB.
-
August 2023 by Elias Reyes
Great mechanics and great prices. I went there to get new tires. They were quick and efficient and also spotted other issues with my suspension and recommended service. 10/10 would go again
-
July 2023 by Corey reed
I bought tires from this NTB. Overall price was not bad, I paid to get it them mounted which includes balanced. I drive it and have a bad shake. Take it back a second time to do an alignment, and ask them to rebalance them. Give them the benefit of the doubt. Still have a shake, get frustrated and replace the shocks which they said could be an issue. I am still having a shake, I plan to take it back, but decide I’ll to go to Midas and check. So I pay to have the tires balanced. They say they are off 1.5 both front tires and 1.0 on the back. One time I understand, but two times and you still can’t balance tires correctly. Not an acceptable practice.
-
June 2023 by Laura Bufano
I love going here. I always know their prices are going to be great and I always know that they explain everything and are incredibly nice and compassionate people. Val was someone who worked with me closely and always helps me understand things and made sure that it always went smoothly. If you need to go to any auto mechanic or shop, this is it.
-
June 2023 by Caroline Lowery
Val has always been amazing, his customer service, clear explanations, quick turnaround, and fun energy is what brings me back to this location every time! Thank you so much for taking such great care of my car! Highly recommend this location!
