Michaels is a store where customers can find everything to create anything, with a vast assortment of craft supplies, party decorations, and services like balloon inflation and custom framing. Reviews note that the staff in specific departments, like the custom framing team and the grab-and-go online order team, are amazing, super friendly, helpful, and good at what they do. One customer praised the cashier for being very helpful with the checkout process and rewards program. However, the store faces consistent challenges. It is frequently described as very, very understaffed, leading to operational difficulties. The phone at the location often goes unanswered, and calls are disconnected. The store itself can be very messy, and some floor staff are unfamiliar with item locations. Issues with online orders include items arriving in disarray, incorrect items being sent, and delays in fulfillment. Despite these problems, many customers report a good overall experience and appreciate the helpful employees when they are available.
