Michaels is a store where customers can find everything to create anything, with a vast assortment of craft supplies, party decorations, and services like balloon inflation and custom framing. Reviews note that the staff in specific departments, like the custom framing team and the grab-and-go online order team, are amazing, super friendly, helpful, and good at what they do. One customer praised the cashier for being very helpful with the checkout process and rewards program. However, the store faces consistent challenges. It is frequently described as very, very understaffed, leading to operational difficulties. The phone at the location often goes unanswered, and calls are disconnected. The store itself can be very messy, and some floor staff are unfamiliar with item locations. Issues with online orders include items arriving in disarray, incorrect items being sent, and delays in fulfillment. Despite these problems, many customers report a good overall experience and appreciate the helpful employees when they are available.
Had a nice sell on the yarn! Staff was helpful too!
April 2026
The store manager was amazing and provided my boys with a very fun crafting activity today. We look forward to shopping more at this location to do my creative activities!
March 2026
For a craft shop I found this to have everything that I needed. If you need that random craft item, this place will probably have it.
