Michaels is a store where customers can find everything to create anything, with a vast assortment of craft supplies, party decorations, and services like balloon inflation and custom framing. Reviews note that the staff in specific departments, like the custom framing team and the grab-and-go online order team, are amazing, super friendly, helpful, and good at what they do. One customer praised the cashier for being very helpful with the checkout process and rewards program.
However, the store faces consistent challenges. It is frequently described as very, very understaffed, leading to operational difficulties. The phone at the location often goes unanswered, and calls are disconnected. The store itself can be very messy, and some floor staff are unfamiliar with item locations. Issues with online orders include items arriving in disarray, incorrect items being sent, and delays in fulfillment. Despite these problems, many customers report a good overall experience and appreciate the helpful employees when they are available.
I just stopped in to get some help today with a complex art project I was having trouble with. Your employee Crystal did an incredible job walking me through how to complete my project using her background in art. I received great customer service and highly recommend this store for art projects. Thanks again Crystal!
September 2026
One of the few Michaels with a good group of folks in the frame shop... Extremely helpful and patient
May 2026
Had a nice sell on the yarn! Staff was helpful too!
