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December 2023 by Krystina Melville
DO NOT USE! This company has held my father in law’s van for OVER A MONTH. The vehicle was taken in to fix the A/C unit (which should have been addressed before it was delivered to us) and every time we follow up we are given a new excuse about why it cannot be fixed. In the time that the van has been waiting for service, my FIL had to take TWO AMBULANCE rides which also no one has offered to cover or even offered us a loaner vehicle. Now that my FIL has passed, and the company is aware of this fact, they still give us the run around for getting the van back to us (if we will even get it back at all). This company is disorganized and deceitful. Next time we are using MITS of VA.
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October 2023 by Patrick Miller
Great experience l!! Aaron the service Mgr and Jeff the tech were awesome. Highly recommend!!
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October 2023 by Maria W.
Shelby Nelms is the amazing saleswoman there. She listens, knows her products. If she doesn't know, she will find out. Alfred, the Manager bends backwards to help. Cheryl is the amazing person who handles all the paperwork. Highly recommend these three people that are in the front. Mechanics are wonderful problem solvers. Having to be fitted with custom stuff, they are observant and listen to you.
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October 2023 by Tamara Gorham
Carolina Ayala of the Alexandria VA location was absolutely AMAZING!!! She was patient, kind and informative. She worked hard to make sure my family and I had the best experience with one of their wonderful wheelchair vans, and the van was AWESOME ?. Thank you again Ms Ayala I'll be seeing you again very soon
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October 2023 by Guillermo Saldaña
Excellent service as usual, they found the issue, fixed it and completed the service on time. I've been working with MobilityWorks in another state and same case, excellent service. Highly recommended.
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June 2023 by Lou Carapico
I would give zero stars for this sales sweat shop if I could. My friend was a customer with them and I went with her to check out the status of her car. The service that she ordered only takes 48 hours, but this location had her car for one month, because they ordered the wrong part and never notified her. I went there and met with the sales team and ended up speaking with the General Manager. He tried to say that it was not their fault even though they ordered the wrong part and that notifications were not sent. At the end of the day, they did not install the part correctly which is highly dangerous. She ended up going to another business where they reinstalled the device the correct way in a matter of 4 hours. DO NOT GO TO THIS LOCATION!!!! STAY AWAY!!!! You would have better service having your mobile aid installed by a non-qualified person right off the street then by this location.
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June 2023 by Magi Rose
Mobility Works in Alexandria, VA is a valuable resource for mobility vans. We just purchased our 3rd one. See Shelby Nelms, she will take good care of you.
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March 2023 by Sharon Y.
Loved working with Shelby! Wonderful person. Did not feel like she pressured us. Answered all our questions. Got VA approval in little over a week! Thank you Shelby!
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March 2023 by RJ Couser
Very knowledgeable and supportive. They make you feel at home and can really help you find the car you need.
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November 2022 by Smoz Fam
Drive here on a Saturday to find out Saturday is by appointment only. This is after their online says open until 1pm and we called and spoke to someone who said they were open until 2pm. Waste of gas, waste of time. Loss of a customer. Tried to support local small business. Now will purchase online.
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November 2022 by Carmen Torres
Beware!!! Hand controls users. They had my car for 1 month. Just to transfer one hand controls to another car. It took them 3 weeks to notify me it didn't fit and that was after multiple attempts to contact them because they did not call me. They lied and gave excuses why a 2 hrs removal and a 4-8hr job took 1 month. As soon as I got the car it felt off and didn't feel comfortable going back. It was done incorrectly. I had to pay a temporary fix and a redue of the job. They acted like I owed them a favor but I paid for a service they failed to provide. Am out $2,166 because of their incompetence.
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November 2022 by Joe Wojszynski
Sherry Jones put me in a new hybrid Sienna. Great vehicle. The Springfield VA office did a great job helping me with obtaining the VA title.
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July 2022 by Carmen T.
Beware!!! Hand controls install. It took them 1 month to uninstall and install hand controls. I know for a fact the uninstall takes 2 hrs and the install is between 4-8hrs. It took them 3 weeks to let me know it didn't fit the 2nd car and to make things worse they did it wrong. Found a new place to have it redone. They acted like they where doing me a favor like no I paid for a service and they failed to complete it. Jim Omeara is the manager there and you can tell the toxic work environment from a mile away. Stay clear from this place. When things goes wrong they bounce the blame on each other and when that doesn't work they hang up on you. I saw a couple red flags that I ignore: Never spoke to a mechanic if the job was possible. They have shock pictures actor being disable(they don't care about real people)Paying for a deposit when you already have my car. Isn't the car worth more Am out $2,166 because of their incompetence. They should told me they couldn't do it.
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November 2021 by J. C. (Mr . G)
I don't know I give this place 1 star people are very kind but the place is in a very tight area specially if coming in a tractor trailer for delivery it's not a big rig friendly that's for sure small trucks probably love it good luck big rig drivers
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November 2021 by Kelly James-Haynes
Our family rarely writes reviews but this one is well deserved. Shelby N. was exactly what my family needed as we searched for an adaptable vehicle for my father. She was professional, knowledgeable of the various features in the vehicles and personable. She made time to answer questions about the vehicle after the purchase and made us feel like we had a personal contact at Mobility Works. If we could recommend her to another family, we certainly would. Thank you, Shelby, keep up the great work! The Haynes Family
