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February 2024 by Shanika Rhodes
I am big on customers. I want to say thank you to Karen she was very understanding of my needs and was very patient with me. I closed on an auto loan recently and she helped me from the moment i walked in to the moment i walked out with the most exceptional customer service I’ve experience in a long time. THANK YOU KAREN!
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June 2023 by Willian Mora
I came to the bank on the recommendation of a friend. Riccy Perez was the banker who assisted me and opened my bank account. I explain in detailIt's all about my account and online banking. Excellent services and everyone speaks Spanish.
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May 2023 by Chrissy Bee
On my way to Star bucks, I just had to leave this review for potential customers who love good service.Thank you Karen Sims the experience here at M&T Bank is awesome. Im always greeted with a smile by everyone! Mrs.Sims is my favorite amongst all the friendly associates.Mrs.Sims has great product knowledge and she is very helpful. My only question is why can’t every place of business have the same level of service as here? ?
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February 2023 by Amy Henriquez
I recently took a young man to open an account at this M&T location. I can honestly say I have never met a banker like Riccy. She took the time to explain everything to him. She answered all his questions. She was super knowledgeable. He went back today to deposit his first paycheck and Riccy greeted him with a smile and called him by his name. I am so impressed!!! It is obvious that she loves her job! ⭐️⭐️⭐️⭐️⭐️
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January 2023 by Jose Cruz
My friend went into the bank today and the branch manager racially profiled her and put a hold on her account because she felt that because she was black the money was not hers after speaking to a m&t rep they told my friend all the bank manager had to do was manually add her info but instead she refused and began to racial proffer her and lied saying she was with someone while hiding in her officer letting her co workers ask the questions for her the branch managers name was Iram Sikander
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June 2022 by Talha Chaudhry
Better than most banks in the area if not all of them. Friendly easy going helpful staff. In and out within few minutes for most needs!
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May 2022 by malo nasseri
I have been going to this branch for the past 10 years. With every visit Karen has always answered and helped with my banking. Her customer service is great and professional , making this branch one of my favorites in the area.
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September 2021 by tamia agosto
The branch manager was outstanding with service and she was very helpful in every way and touch my heart as a caring and concerning person for the out come of my resolutions at the time she's deserves a raise ❤
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March 2021 by Js
One of the worse customer service ever. Even its totally unacceptable for being treated like this from the manager.
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September 2019 by Akwasi Boakye
Worst customer service,may have been good couple of years ago but very, very poor now
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September 2018 by Elaine Hoffman
Excellent customer service!
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March 2017 by de Framabrico
Love going to this M&T Bank. Excellent customer service.
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December 2016 by Ron C
Karen and Mario are exceptional. My checkbooks were stolen and the thieves attempted to cash two checks...the first for $1,600; the second for $1,400. Because I had alerted them the next morning that my checkbooks were stolen, they made sure nothing would go through. They've assisted me with providing me temporary checks and opening a new account. I could go on and on about the staff but i can honestly say that I am worry free knowing I have this bank by my side. The customer service is top notch and they make it a point to give you that personal touch. Absolutely would recommend this bank to anyone.
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September 2016 by mohsen sibley
This bank is great! They are always very friendly and do a wonderful job treating me with the personal touch I deserve. They even know who I am when I call on the phone! Can't say enough good things about them! I am very happy with them.
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July 2016 by marilyn geiger
I truly am amazed at the superb level of service I receive at this bank...by the 2nd time I entered the bank, the bank manager already knew me by name and greeted me by name. The tellers are extremely attentive, and I have always received the highest degree of attention from the staff....