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March 2024 by Kateryna Savchyn
Amazing customer experience. The staff was very friendly and supportive. Helped me find the perfect frames!
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March 2024 by Jessie Edge
Chris Jones and his team at this location are amazing! Chris gives great advice on what works best with your insurance, budget, and style! Truly made the eye doctor a good time!
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February 2024 by Meredith
Had such a great experience here!(I've had terrible experiences with *other* MED locations in Old Town, so I was skeptical about the chain as a whole.)The staff at this location on Duke St were so kind! Dr. Kouchak took the time with me to sort through an errant prescription I got back in the summer thanks to a rushed eye exam. He even recommended an updated contact model from the one I've been wearing for almost a decade. Emily even explained a rebate opportunity that comes with ordering a full year of contacts of that brand.I will absolutely be making my future appointments at this location!
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November 2023 by E P
Amy and Emily were very helpful fixing my glasses this evening. They were very attentive and down to earth. Recommend this MyEyeDr location.
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November 2023 by Shayna Simpson
I went to pick up my prescription sunglasses and at the last minute decided I wanted another pair. I worked with Ahmad. He was patient, helpful and knowledgeable.
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November 2023 by Lindsey Longendyke
Very frustrating experience. Long wait to be seen, even with an appointment. I said I just needed a routine exam so I could walk out with my prescription, as I had already ordered frames through Warby Parker. After the exam, they asked me to wait to be seen by one of the associates on the sales floor, even though I said I was in a hurry and needed to leave. I didn't know what they were asking me to wait for. Finally after 10 minutes of waiting and getting stressed about how late I was for my next appointment, I realized they were going to try to sell me glasses. I had to argue to just get my dumb prescription, pay them, and then leave. A couple weeks later I'm looking at my receipt and see they charged me for some kind of retinal screening that I didn't ask for and isn't covered by my insurance. This place seems like it's just trying to squeeze money out of anyone who walks in the door.To make matters worse, I now have my new glasses and my eyes are getting more tired after work then they previously were, making me wonder if the doctor ordered me the right prescription. I just have low confidence after the whole ordeal.I guess that's what you get when you go to a corporate, commoditized eye doctor chain...
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October 2023 by J Mc
Super top notch experience at this location on Duke Street. Very comprehensive and explanatory eye exam with Dr. Guerrero and Ahmad was very patient and kind with helping me choose frames, after trying on a billion pairs. Two thumbs up! ??
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August 2023 by corey baker
I went and got an eye exam and frames and lenses. The front desk woman was rude and condescending when i went to pick out frames. Then I was told I would get a call in a week or two that my glasses are ready.Never received a call saying my glasses were ready. I called in and got told that my order is marked complete in the system.Then I was assured by staff I would get a call back later in the day by a manager. That didn’t happen. I ended up calling back and was against assured I would get a call back the next day. Also didn’t happen.I have no way of getting my glasses or getting answers. This was my first and last time going to a MyEyeDr. Worst experience for glasses in the 25+ years I’ve been wearing them.
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August 2023 by David Brooks
When I got in everyone welcomed me like I just arrived at the family reunion it was so nice. The person helping me said she’d be with me in a sec and it was literally a sec. They fixed my glasses in about 2 minutes and sent me on my way. Love this place highly recommend.
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August 2023 by Emily Valdez
I visited myeyedoctor for the first time today to simply get my glasses repaired, and the young man who had them—I believe he was hispanic—was really friendly and offered to have them fixed for me. I was overjoyed that my spectacles were finally corrected. I regret not getting his name for the review. But because of the wonderful customer service I received, I'll definitely think about making an appointment here in the future.
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August 2023 by aroth
The doctor I saw was wonderful. The staff member who helped me pick out my glasses was also great. She told me that the practice would call me 2 weeks when my glasses were in — sometimes they would come sooner. 2 weeks passed and I heard nothing. I logged into the patient portal and didn’t get any answers. I called the office number and they were saying there was a delay. I called again a week later and got the same answer. Over a MONTH passed so I called again. The person on the phone was very dismissive saying that he would call me when my glasses arrived. I explained it had been over a month and I needed a date they would be expected to be there by. You’d think they would understand the importance of giving someone their glasses right — especially when you’re paying over $300 for them? After sitting on hold, someone else picked up (by mistake) and went and looked for them. Apparently they had been sitting in the practice for a while now and no one had called. Absolutely unacceptable. Although the doctor was great, I would recommend going elsewhere so you can get your glasses in a timely manner.UPDATE: I followed the instructions below in the practices reply and still have not heard back after multiple days. They don’t care about patient experience. They just want it to SEEM like they care. Stay away!
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July 2023 by Cassidy N.
Singly the BEST eyeglasses experience of my life. Ahmad and Chris were stellar. I broke my 13 year old glass frames (new lenses several times, I promise!) around noon on a Saturday. My work was to have me on travel for the next week solid and I desperately needed to get new ones ordered AND my old ones fixed. I'm mechanically inclined but the nose pads were cracked and they were a style I hadn't ever seen before (press in without screws). I hesitantly scheduled an exam at 5 PM on a Saturday across town. The doctor's assistant was fantastic, she was so friendly and knowledgeable. The doctor was as good or better than any high-dollar exam I have ever had. The real magic was out in the front of the house though.Ahmad and Chris were working a busy house full of customers. Both were so kind, so caring and so patient with an older group of grumpy clients. It was evident they both care about their customers and took the time to help each of them. Finally it was our turn. It was after closing time but instead of rushing to get out on a Saturday night, they fixed my broken nose pad, educated me on lenses and ordered my next pair of glasses with transition lenses. Instead of hobbling something together, I was on travel all week with FIXED glasses and the promise of a good pair to come. I will be writing a letter to their manager as well, this was stellar service. While I know nothing about the company, I do know I will go back and it is because of these two extraordinary young men. Thank you for doing the right thing for people, even when it was hard and after hours. The world notices and we all appreciate you paying it forward.
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June 2023 by Laura Nally
I've been going to this location for years because of the consistently good experience, but there's something notable going on recently. From the moment I checked in, the technician who did the initial exam, doctor, and gentleman who checked me out were amazing.It wasn't just seamless/painless (which is always much appreciated!), it was next-level customer service, efficiency, and quality. I almost never write reviews but highly recommend this team from start to finish.
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June 2023 by Beth Garner
Everyone was so friendly and helpful from start to finish. Dr. Rosa Guerreirro was very personable, knowledgeable and readily addressed all my needs and questions. I really appreciated the time and extra effort Amy and Amhad put into making it possible for me to get both regular glasses and prescription sunglasses at an affordable price. Highly recommend this location!
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June 2023 by Leah Matthews
I had a wonderful experience, as usual. Big shout out to Ahmad for making my check out experience an absolute delight with his friendly demeanor and engaging conversation. I also had a wonderful conversation with Julia and appreciated her upbeat and kind attitude.
