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August 2023 by Philip Taylor
Helpful and knowledgeable staff. Citibank should take note.
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April 2023 by Ashley
Alexander was so helpful! I appreciate him taking his time to help me. Great attitude and 10/10 service! Thanks again.
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February 2023 by Ron Pearson
This branch is amazing, everyone is always ready to help. The branch that truly cares. Thank you!
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December 2022 by Lee Jahnke
Convenient location, lines usually not too long
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September 2022 by Zachary Rodriguez
I want to thank the young gentleman with the blonde-tipped dreads. He helped me in my panicked state last Friday.I visited for a cashier's check, and he got me squared a way within 5 minutes.I didn't have enough funds in my Navy Fed checking account, and he calmly navigated through a funds transfer between my other bank account and the Navy Fed one, then he created the cashiers check immediately after.Very knowledgeable, friendly and professional.The place was crowded and seemed busy, but it was the smoothest bank experience I've had to date!
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August 2022 by B Tina
Professionalism, courteous, knowledgeable and great customer service from all staff!
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February 2022 by J H.
Terrible HELOC experience. The "equity processor" slow-rolled my loan approval despite having all the paperwork in promptly. She did not return my phone calls or respond to my emails until the fourth or so attempt to reach her. The equity closing and settlement specialist failed to tell me the 'starter checks' I was being mailed with my closing paperwork were for INTERNAL use only, meaning, I could write MYSELF a check and cash it at a branch (yes, walk-in, not electronically deposit this check). I mailed one of these checks to a firm that was doing the work on my house and they were unable to cash it. To my humiliation, this check does not work if I did not write this to MYSELF. Why, NFCU - WHY bother with these useless checks?? When I requested checks, I was told these checks are only able to be used if the payee walks in to a bank to cash or deposit the check (ugh) and, the nail in the coffin, if I got a credit card to use my loan monies, the card would take five to 10 business days to arrive. NFCU refused to waive the $12 FedEx fee. This card initially was not necessary since the NFCU staff told me I could move monies in and out of my accounts on my app easily, which is NOT TRUE. I have discovered there is no accessing the HELOC monies from the NFCU app. NFCU, I expected a lot more from your organization.
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January 2022 by Matthew
No one in this bank knows what they are doing, or anyone at NFCU for that matter.Be very careful because they will screw your account and corporate will take months to fixed. Issue started last month still not resolved!!MOVING ACCOUNTS F—
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January 2022 by Titilayo Bankole
This branch has the best customer service. I will only go to this location. They’re kind and I don’t ever feel looked over or neglected.
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January 2021 by Sana Mirza
I worked at this location for 5 years with the most amazing leaders CARLOS, HASHMA & ANTHONY! By far the best job/ branch I've ever worked at. This Navy federal is super clean, super neat & organized. From the members I helped on a day to day basis to the best co workers aka FAMILY I had the pleasure of working with everyday I can say this NAVY FEDERAL WAS THE BEST!!!!!!!!! THANK YOU for making my 5 years of working in retail banking the best!!!!! <3 LOVE YOU ALL!
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November 2019 by Tosha A Dease
great customer service . Love the location