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February 2024 by Ann S
Great service. Professional staff. The repair work on my car was precision, with close attention to detail. Beautifully done. The office is clean and neat and, amazingly, so is the garage and work spaces?Chris, the manager, explained each step they took to repair the side mirror and the 2 driver side doors where the paint perfectly matched.This NT Auto is a hidden treasure!!Ann in DC
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February 2024 by eddie hernandez
Horrible customer service over the phone. Maybe I caught them on a busy day but even so
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February 2024 by Joe Mason
Best body shop in Alexandria! Truly exceptional work and customer service.
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February 2024 by Mari Tikoyan
Best Auto Body Shop in the DMV! Always friendly, punctual and attentive to detail. I've gotten my car fixed here numerous time and each time my car looks brand new.
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February 2024 by L. Edouard
Great service. Thorough explanation of the process. Ease of access to rental car company. Very happy with the results.
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January 2024 by Manasa P.
My insurance company partnered with N T Auto Body and they really made the whole experience seamless. They regularly called to give me updates. They delivered the car earlier than expected. The warranty is a great touch. I will be using them in the future.
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January 2024 by Jaime A.
I hadn't been in an accident since I was a super young adult (over 20+ years ago). Allstate sent me a list of body repair shops and this one was close to me and had great reviews. NT Auto Body made this process extremely easy, efficient, and joyful as it could be! From allowing me to quickly get the car in for an estimate... to bringing it back in quickly for the work... for easy access to enterprise rental needs... to the quick turn around time... .... and last but not least, I can't tell I was in an accident and the car was so beautifully cleaned... which is always a bonus. I would feel comfortable highly recommended NT Auto Body! Thank you!!
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January 2024 by Jen Campbell
I had my vehicle repaired by NT Auto. By far the best auto body shop in the DMV. The owner, Chris, is a person of integrity and he is extremely knowledgeable on body repair and vehicles in general.I found the entire staff to be friendly and accommodating.I highly recommend them.
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November 2023 by Kathleen Lewis
Excellent customer service and they did a great job on my car’s repairs with a very quick turnaround time. I was actually shocked by how fast they were. They truly went out of their way to make the process as painless as possible, handled all of the insurance claims stuff quickly and efficiently, and every single person I interacted with was friendly and kind. My car looks brand new (they even cleaned the inside), and they returned my rental car for me to save me a trip. I hope to not need any car repairs in the near future, but I wouldn’t hesitate to go straight to them. They definitely have a loyal customer now.
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November 2023 by Frank Thompson
Had a great experience with NT Auto Body. I took my car in for an estimate and despite the busyness of the office, I was met in a timely manner. The owner looked my car over and gave me a reasonable estimate. Two weeks later the ship called me to set up the repair. It was completed in less than two hours. Quality of work is excellent. They used OEM parts.
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September 2023 by Kevin Hall
We were rear ended in our 2022 Honda Pilot. NT Auto Body completed the estimate immediately, ordered parts within 2 weeks and completed the full job within 3hrs. Fantastic service; the rear end looks brand new! Their staff, to include all the technicians, cashier/front desk receptionist, and the gentleman who brought the vehicle up front were fantastic and kind. I so wish you all worked on Teslas, no one in NoVA comes close to your professionalism. Thank you.Service: Body & Trim
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August 2023 by Jamila
I took my car here bc it's one of the shops my insurance company has a relationship with. The work on my car was good, they finished pretty quickly, and Mike, the owner, did a good job of handling a customer service issue I had with one of his employees. However I will say that when I got my car back it was filthy inside. I only noticed the full extent of it all after a couple days of driving it. There is dust everywhere and I noticed what looks like scratches in the interior and my floor mats were really dirty. I'm disappointed bc I would expect them to return my car clean or at least not dirtier than they got it. It bothers me a lot but sometimes you just want to be done and move on. Three quarters were also taken from the console which I found to be weird. It's not even about the money, its really the principle and I only bring it up bc a Yelp reviewer also mentioned that change was taken from their car. It just makes you a little leery is all.
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July 2023 by Hyder Ayser
Excellent customer service. All of the staff were so friendly and helpful. The process from dropping the vehicle , ordering the parts and fixing the damage, all done in very professional way. I will highly recommend this place if you’re fixing your vehicle personally or through the insurance.
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July 2023 by ANTOINETTE FRANCOIS
I got my car back within 2 weeks despite the delay in receiving parts. When I picked up my car, I noticed some issues. When they were made aware, the fixed it on the spot. Amazing body shop!
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July 2023 by E D
I am writing this letter to express my sincere appreciation for the exceptional services provided by your auto body shop. I recently had the opportunity to experience your professionalism, expertise, and dedication to customer satisfaction, and I wanted to take a moment to acknowledge and commend your team for their outstanding work.From the moment I walked into your shop, I was greeted with a warm and friendly atmosphere. Your staff members were courteous, knowledgeable, and attentive to my needs. They took the time to listen to my concerns and provided me with detailed explanations of the repair process, ensuring that I had a clear understanding of the work that would be done on my vehicle.The quality of the repairs conducted on my car exceeded my expectations. The attention to detail and craftsmanship demonstrated by your technicians was truly impressive. Not only did they restore my vehicle to its original condition, but they also went above and beyond by addressing some additional minor issues that were discovered during the inspection.Furthermore, I would like to commend your team for their efficiency and timely completion of the repairs. You managed to complete the work well within the estimated timeframe, allowing me to have my vehicle back on the road promptly. This level of professionalism and commitment to meeting customer expectations is truly commendable.In addition to the exceptional service, I also appreciate your fair and transparent pricing. It is evident that your shop prioritizes customer satisfaction by offering high-quality services at fair prices.I would like to extend my gratitude to everyone at your auto body shop for their hard work, dedication, and expertise. Your commitment to excellence sets you apart from other shops in the area, and I will undoubtedly recommend your services to friends, family, and colleagues who may require auto body repairs in the future.Once again, thank you for providing such a positive experience and for the outstanding work performed on my vehicle. Your auto body shop has earned my trust and loyalty, and I look forward to continuing our business relationship in the future.Wishing you continued success!Sincerely, Ephrem LIBEN
