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November 2023 by Lila
The manager on duty the morning of 10/14 needs to go back to school and learn customer service skills. She was wearing bright purple lipstick and checkered blouse without a name tag on and was quite rude when it came to asking about incorrect prices on signs versus price check. Gave me a rude look and stare throughout the store, questioned me, and didn’t assist in confirming the price. Go to the register where Mallory whispered something to her on their walkie talkies and she then came up to complete my purchase. Upon scanning the items, she was so focused on making me feel uncomfortable rather than price adjusting the items per their signs. Other than that, you can find some good items at Old Navy with rather more competent and friendly managers on other days.
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May 2023 by Kelley S
Came in yesterday for some jeans and I was very happy with my experience. The lovely sales associates (I didn’t get their names) were great! The young lady at the front suggested I try the curvy style and WOW that fit my proportions so well! I’ll be back for more jeans! Thank you to the staff for making sure everything was organized, clean and fun!
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May 2023 by Simone Beckett
Friendly staff clean organized store
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November 2022 by Sylvia Winter
I absolutely love this store. I go there quite often. And the people are so so nice . I would recommend the store to anyone.
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November 2022 by Claudia Virginia A.
Very confused and disappointed! The photo's self explanatory! Please explain this!! Thank you.
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October 2022 by Robin McGill
Like this place and their merchandise.
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September 2022 by Alaina Gadson
Great stock of all sizes petite to plus. Also this store is SO CLEAN and organized; it is as if it is brand new. The employees are very kind and helpful as well.
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June 2022 by Walter Hatcher
The clearance rack was my friend!
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May 2022 by Linda Conrad
Was looking at summer dresses and found good selection, some of them very pretty maxis. Staff was helpful and pleasant.
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April 2022 by Alecia S
Only issue was that there was not a wide selection. It is a smaller store.
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March 2022 by Raine B.
Helpful staff and very clean and organized store. Not as much merchandise as the other stores because this location is a little smaller but there is more than enough without feeling overwhelmed
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February 2022 by Timothy M Howard
An exceptionally kind young lady from St Lucia who was really cool, and really kind, helped me with my purchases, and was exceptionally friendly! Exactly what I'm looking for from a shopping experience.
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December 2021 by Jessi Venglarcik
The general manager (Krosby) is incompetent and does not know what he's doing. I came in to purchase gift cards for a non-profit organization. He told my order exceeded the spending amount?! He proceeded to call upper management, the credit card company, and made me call customer service taking over 90 MINUTES, only to tell me he couldn't sell them to me because he couldn't verify me my status as an employee (even thought I had a tax exempt form, work ID, state issue ID, and company credit card). He could have told me from the very beginning he couldn't do it, instead of wasting almost 2 hours of my time. If I could give 0 stars I would.
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December 2021 by Kristen Gomez
This Old Navy location is within the Mount Vernon off of US-1. It is tucked away in the far right hand corner, adjacent to Michaels. It is handicapped accessible with mechanical push buttons inside and out.Upon entering the store, the women's section is to the right, men's to the left and children's towards the back. I don't normally visit Old Navy, but the last time we visited there were sales throughout the store. It's nice that there were still items on sale (it just so happened the time we visited, the athletic apparel was 50% off). We needed to get new clothing for our little kiddos and I really like that their shirts are decently priced. Their pajama sets were selling at $10. If you also explore their clearance sections, you may find a great piece at a great price. My hubby got a pair of shorts for $5! By the checkout counter, there were many miscellaneous items for sale, such as: beauty products, hair accessories, a few doggie apparel, and health and safety products like hand sanitizer.Walking around, there are a good handful of retail associates available to assist with whatever you may need (e.g. reaching something high up and unattainable for a short person...like me). We have found some to be friendly and some to be a little mediocre, but it didn't bother us much. A thing to note, though, some of their sales are only good if you open up (or use) their Old Navy credit card. Don't feel pressured into opening an account if you don't really want to.Overall, we believe our recent shopping experience was good since we have found some pretty nice clothes for the whole family.
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December 2021 by Shavonta Green
The customer service was good. I appreciate that.