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August 2023 by melina White
I had the pleasure of talking to Scott thr manager. He was super kind and honest! He fixed my car quickly. I would definitely go again!
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May 2023 by Jayc Anderson
Called this morning to try and get an estimate on a scratch I have on my car and the person working there rudely told me to stop blowing up his phone even though that was the first time I called him. Must be toxic work environment.
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December 2022 by Anthony Calandra
If you look over all the reviews, you will see a sharp decline which happened recently. OT Auto Body and Paint used to be my "go to" for any type of body or paint work. They were fabulous! The quality of work was second to none. During my last visit to the shop to have a door repaired and painted was a disaster! I gave the shop a pass on the parts being on back order for some time, but that was only one of many, many issues I had with the repair including: Three areas where the paint sagged or there were clear runners, something a rookie could have prevented or fixed. They blended the front fender without fixing any of the small paint chips in the front, clearly a rush job. The door was misaligned which I had to fix myself because I can trust them to make things right. Finally, they conveniently forgot to replace the "Trail Rated" badge they removed from the fender, likely to avoid paying the $70 for it. The shop changed owner about a year ago and it's a disaster.Service: Body & Trim
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July 2022 by Yanula Salamanca
I came to obtain an estimate for an out of pocket service, yet something that should be fast apparently can only be accomplished in a few weeks. I sincerely do not understand how they can lose a client this easy.
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April 2022 by David Van Natta
Service on the car was in took only two days, but they had my vehicle for over a week. Had several issues throughout the whole process:- When I first tried to talk to someone to set up the repair, I spoke with three different times, all told me that an estimator would need to call me back. No one ever called me back over the course of a week, so I just made an appointment to drop off.-Second issue, the staff WOULD NOT reach out to my insurance agency instead I had to three way call Yates and my Insurance just to get Yates to make some progress. I have had the same Insurance for years and have never had this type of issue with a breakdown in communication between a shop and an insurance company.-Finally when I went to pick up my tire, one of the managers drove it from the shop floor out to the front with a flat tire. Not a low tire, a 100% zero psi flat. I noticed it as soon as I sat in the car because the entire dashboard lit up including the main screen saying there was a flat tire. How this was messed by their staff I have no idea. Luckily they did not give me much pushback when I asked for it to be fixed. But nonetheless this is something that should've been taken care of long before I arrived as well as noticed by the manager when he brought my car around. How they missed this detail makes me concerned they probably missed other details and or cut corners.As an Old Town resident I have had great experiences with Yates family owned services but clearly this shop needs some help. Truly amazes me that the family got the start in the automotive repair business and yet this is how they run their shopsServices: Body & Trim
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February 2022 by Thomas Gaffney
TLDR: Avoid...that is unless you really love transport by WMATA.Incompetence seems to abound. Calls back don't happen. Your car will sit in their lot for over a week before they bother creating an estimate. When the estimate finally gets created, they won't bother submitting it to insurance for three business days.Excuses you should expect them to toss your way: weather (despite public schools being open), Caroline is busy (maybe Caroline needs some help or retraining), parts aren't available (you need the parts to send the estimate to insurance?).Here's to hoping the insurance companies get wind of this place and drop them.Services: Steering & suspension repair
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August 2021 by carl gregory
I went there for an estimate after a fender bender. I explained that i just wanted to get the door to open again and didn't want costly repairs because it was a 15 year old car. The guy went back inside, came out with a tool, straightened out the door, and didn't even charge me. It only took a few minutes but it was really nice of him to go out if his way to help me and I'm extremely grateful.I went there this time because they've fixed my car after two other accidents and i was happy with their work and their service.
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June 2021 by Tina Taylor
Yates Collision did an AMAZING job!!! My car looks like nothing happened to it! Marjorie is the BEST she is very professional and always kept in contact with me to let me know what stage my car was in. I HIGHLY recommend this body shop! Shout out to Damian for detailing my car :) 5 stars are not enoughto rate their work and professionlism!!!!!!!!!!!!!!Services: Body & Trim
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June 2021 by Jonathan Vogel
Over 10 days and they still haven't been able to come up with a quote for my car. Called two more times and they still haven't completed quote. Plenty of other options in old town for body work.
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February 2021 by Ian the teacher
This team goes above and beyond. It was a pleasant surprise to find that the team at Yates Auto Body is truly motivated by a job well done. After doing a spectacular job on repairing a minor fender bender (like nothing ever happened - clean as a whistle), they didn’t hesitate to take the car back a second time and fix a slow leak in one of my tires connected with the incident, providing transport and delivering the vehicle upon completion. They also agreed to take the car in a third time when I noticed a battery issue. Even though this issue ended up being unrelated to any work they had done, they happily contacted a dealership and followed through on figuring out what the issue was, working with me to resolve it free of charge. Throughout all three of these instances where I had the unfortunate role of being ‘the difficult customer’, they were patient and proactive. Kevin was always responsive to my concerns, and knew the status of my car any time I called in. Jordan was equally solutions oriented, offering to take my car to the dealership and following through well beyond what was related to the original job. These guys are top quality!
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December 2020 by Lindsie Berutti
This shop is amazing! Highly highly recommend!!! Great customer service and very fair in price!!!!!
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November 2020 by Denny Hauck
I just want to give Damian a shout out. He recently gave me a ride home while my vehicle was getting worked on. His professionalism and outlook on life was just what I needed to offset my frustration with my car being worked on. Old Town Auto body is lucky have such an amazing employee.
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August 2020 by Harley Gomme
Excellent customer service and quality craftsmanship. They take pride in every job they do!
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August 2020 by Jordan Ciccone
Impressed that Kevin went above and beyond. Super helpful with detailing/buffing. Good service.
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August 2020 by The Organization
Being extremely Candid and Honest they did ask to me to write a review which I usually detest but the service was so Quick and Reasonable priced and they even washed my car for free which I had been meaning to do anyway ?
