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December 2023 by Fred theflo Oliver
Very good initial visit to used car lot. Did not purchase. BUT will for sure be back to establish service for my next new used vehicle (Lincoln MKS) and will for sure update for all my experiences.
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November 2023 by Brandon Wright
I had a great experience buying a car. Mo was very professional and provided top notch service.
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October 2023 by Marc Z.
I wasn't going to leave a review because I never bought a car there. This review however is because of Ourisman's constant badgering after I didn't buy the car. I saw a car that interested me and made an appointment to see it. After researching the dealership and seeing all the one star reviews, I politely cancelled my appointment and I transparently told them why. If they had just left me alone, I wouldn't be writing this review, however, after I cancelled my appointment, Ourisman has emailed me and or called me over a dozen times to insist that I keep my appointment and told me the bad reviews were not about their sales but about their old service manager. Their Sr Management (director level) threw the old service manager under the bus about all the one star ratings. This is harassment and the reason for my review
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October 2023 by Ahmed Elkarim
I took delivery of my new car yesterday and it’s perfect. Their representative Mohab was communicative and walked me through the process.
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October 2023 by Alexis Natal
Working with Mohab was excellent, he heard me on my expectations, came through with the deliverance, the Financing process went through very smoothly and easily! This dealership is very professional, clean & upfront with the expectation that they can deliver for you. Thank you for my beautiful new car. I will definitely be referring all my family & friends. Thanks Mohab!
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October 2023 by Terry S.
It's a the worst car salon in Alexandria! Ling, dishonest people work here! You agree on the purchase of a car, you arrive 50 miles away, and the car is not brand new!
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September 2023 by Joann Hempel
We travelled quite a distance to get the vehicle that we wanted. We worked with Mo as our salesman and we had a very positive experience overall. Everyone at the dealership was great and made everything smooth and easy.
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September 2023 by Harvey Plante
Although I did not expect to have such a positive experience with the service department, it was exactly that! Such a positive, honest and customer value experience! I would not get this level of quality service anywhere else. Steven, my service technician, provided great service, cared about the problem I had, cared about making sure it was resolved and was the service professional! Thank you!!!!??
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August 2023 by Will M.
HORRIBLE service department, do yourself a favor and don't go there. The next engine light came on and they charged $200 ( after taxes) just to do the diagnostic check. They email me the report and tell me all these things I need to do to the engine and that my battery. The battery and the wiring had corrosion but was under 2 years old. Called them and get them to admit the only real issue is the battery. So I go to the place where I got my battery from and they properly clean it. Turns out a piece next to the wiring had broken that connects the engine to the battery. All fixed for $90. Never going back to ourisman again. It used to have a decent service department but not anymore.
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August 2023 by Romero F.
This review is not out of spite just my experience and my review. 43 days w/o my car. 0 stars. If I could give negative stars I would.THE SERVICE DEPT CUSTOMER SERVICE IS THE ABSOLUTE WORST. The job was eventually done after 43 days. I have no issues with the mechanics as they did a fine job. I needed some major repairs on my 2019 Expedition- it's only 4 YEARS OLD - which is mind blowing in itself. I was promised phone calls, promised updates on my vehicle, There was 2 times that she did call me. I had to make the calls to her to get ANY information.The CS rep said "A couple of days"- which was really a week that they had the car when I called bc it was more than a couple of days, she told me they hadn't even looked at the car yet! WHY?! She couldn't give me an answer but gave me attitude. We gave the ok to fix the car at the time of drop off. WHY has nothing been done. I had brake issues that did not include needs of my extended warranty. Why wait weeks to just hold onto my car to do nothing?Early on in this ridiculous journey, my extended warranty rep would call me and ask if I have spoken to the Ford CS rep! She would ignore their calls, and emails. I had to call her while I was on the phone with the EW Rep via speaker so that she could hear him say, "CALL ME!" (I should send a bill to Ourisman for my services that I had to provide in light of who they are paying to do nothing. I was doing her job!) The EW rep even told me that he could have been there weeks before she ever initially reached out to him. Because of this I tried to reach out to management via the other horrific reviews I found on YELP & Google, I called, got my rep and she said, "I am the manager." I asked for Chuck Jackowski - per what the reply were from other reviews with the same phone number for the Service Dept. Never spoke to him. (Not surprised). She was always rude when we spoke, argued and was so rude to my husband, disrespectful calling him my "boyfriend" or calling him by another name to where he refused to speak to her anymore bc she was absolutely unwilling to talk kindly or respectfully. My CS rep would even pawn me off onto another girl and finally I was able to talk to a manager, who told me all the things I wanted to hear. That "communication was key". I was promised a phone call from her personally, and my car would be ready in 3-4 days. I never got a call, so I called. The rep said it was ready but I can't pick up the car b/c of paperwork. I decided to just go down there, and get my car back b/c at that point I felt I would never get it back. So I did. I had to call the EW people to make sure she sent the papers over. Funny, they had never received anything. After I complained again in person to the manager I spoke to all the sudden the paperwork comes through for the EW payment and I have my keys and I drive off the lot NEVER TO RETURN EVER AGAIN. I understand the service dept is busy. BUT IF YOU WERE TO COMMUNICATE IN A POLITE WAY this review would have been short and sweet. It was clear to me and my experience that no one really is wanting to do their job, I felt as if I was lied to. There were SOME moments where she was great. But when it got to where she would say she would do something -she wouldn't do it. If you say, "I am going to call you on Friday morning" and Wednesday next week shows up and nothing! What do you expect me to think? I am a VERY understanding person. I get parts take awhile, I get you are busy. It doesn't take much to make a customer feel like you value them and their business. I get understand the repairs I needed would be awhile. BUT it didn't have to be that long. They dropped the ball on me. Im new to the area, we are a military family - We know no one and the fact that its not like I can get help bc of access to the base. I have been without a car for a month and a week! NO hope or help in sight. I had to wait to write a review in fear that they would just keep the car! My fellow military - DO NOT COME HER
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August 2023 by Chris Lawson
I have given Oursman Lincoln of Alexandria 10 times to get better in the service business. I wait for days to get oil change done, I get over priced additional services added every time I go in. For such a long time, I would walk into the service section and felt like I was annoying everyone. It got better a year or so ago, but I am done. I waited 10 hours for an oil change today and found out that the keys never left the desk that I handed them to at 7 AM. I am absolutely done.
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August 2023 by C Juliet Pittman
The title specialist is the worse. I am on my third Lincoln lease and with each one it has taken a minimum of two sets of temporary tags before getting my permanent tags - which meant calling the dealer and speaking with the title specialist who indicated she never received my paper work, yet she never followed up on her request. However, others at the dealership on the same email confirmed receipt. On the second lease they maxed out of being able to give me more temporary tags, again because the title specialist DID NOT PROCESS THE PAPERWORK. So I had to wait at the dealer while the title specialist communicated with DMV, they sent someone to pick them up and had to come to my office to put them to avoid be possibly being stopped by the police for dead tags. I doubt that I am the only person that has REPEATEDLY had this experience and I wonder what is taking the dealership so long to correct this problem. It will definitely impact my future consideration of continuing to do business with this dealer.Sales staff was exceptional.
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August 2023 by Mike Nelson
The worst dealer I've ever dealt with!!! As a hard working American, I expected, at the least, to have an honest deal here. The first thing that went wrong is the salesman quoted me a figure which was agreed to. I let them know that I'm a veteran so the sales tax isn't applied with certain disabilities one might have. The finance the finance director Daniel Lerace calls me and plays the "confused" card. I said what are you confused about,he says well the salesman said you wanted to pay a higher price instead of paying the better deal. I said I don't know what kind of game this is but I'm not with it. He says we'll you owe $2500 down payment, and that we didn't agree to that. We agreed to $1k. He called back to fix it. I end up buying the car, which was already started when I got there. When we got home, then next day I cold started the vehicle and it make a sound. I looked it up and it's likely the cam phasers. Called them up and they started with that good ol "extended warranty talk" what a bunch of low life POS! Stay far from this place or regret it!
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July 2023 by Azelia M.
About two weeks ago I went into this dealership to purchase an Expedition. I can say everyone was friendly, polite and shared great customer service. Unfortunately, it was a front and they were not genuine. After the purchase I have discovered this dealership sold me a vehicle $4,000 over appraisal per the CarFax report that I had to purchase myself. I brought the matter up to the general manager, Lee, however he did absolutely nothing about it. He said it should've been spotted at time of purchase. Pretty much what he said was you caught us too late. We are in the business of ripping people off. I am honestly really upset, bc I never got the vibe that they were dishonest people. BUT, lesson learned!!! Thank you Ourisman for showing your true colors. I would NOT recommend purchasing a vehicle from this company to ANYONE. Especially my fellow military families. Stay away and go somewhere else.
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July 2023 by Valerie Hoggard
This experience has been awful..Paying a car note for a car that i am not driving due to a bad engine. My Ford Focus is a 2018, and I've only had it for nine months and the engine is gone. So now i am being put on hold waiting for someone from their Corporate office to come their to look at it. I am 65 and disable and gotta catch the bus to and from work, because they don't have loaner cars. They are definitely gonna eat the cost. On top of everything i only had 1000 miles or 3 months on the warranty. This doesn't sit well with me at all.Very very disappointed with this dealership