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December 2023 by Emily
I recently had an unexpected issue with a package where I needed to void the transaction very soon after initially dropping the item off at Parcel Plus Belle View for shipping. Kyle was SO helpful and quick. I really appreciated his assistance and knew I wouldn't have received that type of customer service at one of the big shipping companies (UPS, FedEx). It made a huge difference that I could call Parcel Plus directly and immediately speak to someone who actually works in the store (as opposed to navigating a corporate automated answering system trying to reach a representative). Thanks so much for your help, Kyle!!
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November 2023 by Maddy Fischer
Friendly staff, but my package was returned to me twice by the shipping company as the staff did not attach the necessary invoice (which I printed and provided) for international shipping.
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September 2023 by Jan K.
Rude price gougers: after witnessing a mail ballot signature, they charged six dollars with no advance notice and impolite indifference to their excessive charge.
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September 2023 by J B
I love this place. I use their anytime mail service because i travel quite a bit for business and i am not able to receive my business mail. the response time is superb and anytime i have a question, i get a fast response. the processing is very dependable. i highly recommend this place if you need a virtual mailbox.
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September 2023 by Victor D.
They do just what they say they will do. It's that simple. When you have a business you can deliver value or excuses. Theirs is a good value.
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February 2023 by William Feltus
Excellent service here. Highly recommend.
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August 2022 by Rich A.
Don't bother if you have a FedEx qr code! They can't scan it to create the label and you'll be stuck.
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March 2022 by Lucy Williams
This is my 3rd time trying this location. The first time the middle aged white guy acted as if he had no interest at all in helping me. The 2nd time it was a young white girl who was super friendly which made me return for this 3rd and final time. The young Asian guy upon approaching him tells me to just put my packages on a rack behind me. I ask, which is common, if I would get a receipt. He said yes, scanned my items and then asked me again to put them somewhere else on a rack. My standard location in Clinton, MD must have me spoiled because their customer service is above excellent. This place is so non customer service oriented.
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December 2021 by David Knauer
I've received packages here for years and the service is quick and professional.
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August 2021 by Max V.
I live in California but am from Alexandria, I'm home visiting and took some items there yesterday to be shipped to myself in SOCAL. I took everything into the shop in bags and wanted the staff to box everything for me in boxes I was purchasing from them and then obviously ship everything. I have to admit, I thought the price was outrageous but didn't have much other choice so I went with it. The purpose of this review however is I just got a call from Kyle over there and he said they were able to minimize the package dimensions and they were going to be able to refund me approx. 30% of what they had charged me. They didn't have to make that call to me but they did, I'm very pleased with their honesty. Thank you Parcel Plus!
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August 2021 by Montelli Scott
I use them for all of my shipping needs. Excellent customer service and friendly staff. They are awesome ??
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February 2021 by Keiyana Brooks
Customer service is awful. Probably the worst customer service I’ve received in a long time. The sales associate was rude and acted as though he didn’t want to do his job. Ended up getting a refund due to the amount of poor customer service. I wouldn’t dare step another foot in this place.
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December 2020 by Lens Dot C.
Rude. I think new management or something because as you can many of the recent reviews are negative and the common denominator is rudeness. No need to go here when there are other places nearby.
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October 2020 by S S.
This is a racist business. Please read my review of how they treated me due to my race on my last visit here, you don't treat people the way this man treated me unless you're a racist. again re read my last post of how they treated me. Not to mention due to his lack of a good grasp of the English language he couldn't think of the racist word that white Americans use to describe African Americans so he said "You're a Black man!" I looked back and said "You're right, we built this country!" and continued on my way out of his racist business, he then began to chase me aggressively and attacked me, thank G-d I have front and rear dash cameras.
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October 2020 by A.N. T.
Plenty of parking for someone that just moved from the city. Nice helpful place, too:))