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February 2024 by Danielle Edwards
Kristin W. Is horrible with customer service in the grooming department. As well as the young lady with the locs, extremely rude. Brought my dog in for a haircut and bath and normally they are supposed to call when your pet is finished. Not Today!!!! I received an email that he was ready at 11:49 but I didn’t check my emails until 12:56!!!! So my dog was sitting there for a whole hour when he didn’t need to be. I got there and the young girl with the locs was rude and dismissive when asking how do I want to pay. Then when I get back from paying at the front and I got my dog as I’m greeting him Kristin w. Just yells from the back “I suggest you do like a 6-8 week follow up” she seemed to have had the biggest attitude. When I asked why wasn’t I contacted, she lied and said “oh the other girl did” I offered to show my call log because that was a lie Kristin w. Says “ oh it’s ok it’s not a big deal” What?????? It’s a big deal to me when my dog could’ve been picked up a long time ago. I will not return ever again.
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February 2024 by Mayadah Fseisi
Good choice of products
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January 2024 by Roxana Cerna
I really liked Alexis' treatment of my dog, I will continue taking her.
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December 2023 by Kalaida Marie
Friendly staff, especially love the grooming staff
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November 2023 by Towma. Everything on board Auto repair
TLC for your hard earnings... Good quality dog food
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October 2023 by Jake Hill
This store is much better than the pet stores of the past. All of the animals in the store seemed healthy and content.
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September 2023 by Elaina Holko
*Staff and store are perfectly fine* but the website says grooming hours are until 9pm but when I arrived I was told it is actually 6pm and corporate didn’t update the website. I specially checked before booking this appointment 30 min away just to turn around and cancel upon arrival because I wouldn’t make it back on time. Typically my dog takes 3-4 hours to groom at another Petsmart so I was pretty surprised. The staff was gracious but it seemed like this is an ongoing issue.
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September 2023 by April Dawn
This is a wonderful PetSmart! I visited the Banfield Pet Hospital, inside, and the Staff was Friendly, Knowledgeable, and as Great as anticipated! I'm glad I've chosen PetSmart for my Pup's needs! Thank you Banfield Staff!
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August 2023 by Peter Stefanov
They sell VEGAN cat and dog food. Absolutely foul. Don't get an obligate carnivore if you can't stand giving it meat.
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July 2023 by Kristy Gibson
I personally love this petsmart. I take my dog lucky to the animal hospital here, and the staff are absolutely amazing! The doctors know my dog and they do not mind talking to me about my pet or my concerns. I have had nothing but wonderful experiences with this hospital and staff. Dr. Minkoff is absolutely incredible. The vet techs are always nice and friendly. I just want to say thank you to all who have made my experiences very pleasant.
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July 2023 by Taylor O'Dell
DO NOT BOARD YOUR ANIMALS AT THIS LOCATION!!!!!! My boyfriend and I boarded our perfectly happy and healthy 11 month old pitbull through the PetSmart Pet Hotel while we went on vacation. Upon her return, we are repulsed and livid about the condition she was returned in. Not only was she visibly skinnier, but her tail is missing multiple patches of fur and there are scabs all over it. Above all else, she was returned to us coughing and having episodes where she was unable to breathe for periods of time. Hundreds of dollars in vet bills later, it turns out that she has bronchitis, caught from the staff at this facility failing to properly sanitize the kennels and entire boarding facility. An employee even admitted to us upon her pick up that it “sounded as if she’s been coughing and to let them know if anything is going on with her”. If she was apparently coughing while still within their care, why didn’t they think to immediately contact myself or my boyfriend or to take her to the vet clinic located within the same building??? Nope, instead of doing any of those things they just let her sit in her kennel for god knows how long and completely ignore her. On top of all of this, she was not given a single one of the $80 worth of brand new toys that we sent with her, after not being allowed to interact with other dogs because she’s a “bully breed”. Therefore was she not only deprived of contact with other animals, she was also not even able to play with the toys she was given!! She was also returned to us smelling absolutely rancid with the smell of urine and feces, so one can also assume she was not regularly taken out to use the bathroom or kept in clean conditions. Overall we are absolutely engaged and disappointed by the gross negligence that the employees at this facility have displayed. If the employees here and perfectly fine with returning a dog in this condition, image what is going on behind the scenes at this facility. DO NOT TRUST THESE PEOPLE WITH YOUR ANIMALS!!!!!
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July 2023 by Susan Walsh
To the young lady who trimmed the nails of my stubborn, 75 lb Old English Dogge Henry's nails today, I thank you! He is not very cooperative when getting groomed so I know it wasn't easy. Plus, his nails have never looked better! I APPRECIATE YOU!
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July 2023 by karen k.
Had some problems ordering on line ( 3 tries actually) but the store made it right and helped me save!! Highly recommend calling them if there are any problems!
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July 2023 by Ameykay Stocks
This store is very clean and need and all employees are helpful and treat your pet with lots of love and shows the animals that this store is definitely there Store I will always be a loyal member.
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May 2023 by King ThunderWing
This is the best pet store for get yourself a little furry friend ?????????