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January 2024 by Tsegereda Negash
When I came the 1st day I was in pain my back and specially my right side and with the help of Rabab shah and pivot team showing me and doing what I can do at home specially Rabab was my therapist she is the best personal and big hart
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January 2024 by Sofia Mala
Really need a curtain or blind on all the windows bc the sun hits you in the eyes/face when you warm up on the bike and i am not wearing sunscreen or glasses. I like this place but i might go to the other place across the street i hate the sun in my eyes
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December 2023 by Jane D.
The people here are friendly and competent.However, I would not recommend this place because of their billing practices. I was assured that my insurance would cover the costs beyond my copayment, which turned out not to be true. At the conclusion of my therapy, I received one bill, then another two months later, that was 3 times higher than the first.I also would not recommend this place because the therapist who was assigned to me, while competent and caring, was a therapist in training, still needing to pass exams and not yet fully certified. I wasn't told this, and it wouldn't have matter to me except that I was billed (months after the therapy concluded) between $235 and $375 per session, which never lasted more than an hour and which is about 3 times as much as I would pay if I didn't have insurance and just walked into a PT practice. Those are crazy rates.Seems fraudulent to me, and definitely not worth $235 or $375. Way cheaper to hire your own personal therapist, or not use insurance when paying.
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November 2023 by Yolanda Kaupp
Athelico PT place is a wonderful place to get therapy. Staff are always there to help you. I have a chronic hip injury for years which has affected my mobility. I have been seeing Cara Tillou for 3weeks. She was able to immediately pinpoint several areas of my hip that needed work. Cara understands what my recovery requires and has designed specific exercises and approaches that help me heal. My best PT experience yet!
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October 2023 by Miranda D.
Pivot PT at Beacon Hill is great. I've gone here for a number of issues and every time, they get me to the level that I want to be at. They're compassionate and caring, and like all PTs, hard workers! I think the at home exercises are super valuable, and I still use some from earlier years of care at this PT. Wendy and the front office are easy to schedule with, and I appreciate their responsiveness. My current PT, Cara, pushes me enough to make good progress, but takes my feedback seriously. I highly recommend this PT center!
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October 2023 by Devin Seth
My experience has been great at Pivot! Wendy and Nola are great assets to this company! Wendy is one of the hardest workers I have the pleasure to meet. Wendy keeps me updated and well informed with my or changes. Nola was always the professional and always gave encouragement!
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October 2023 by steve zielenski
Just a fantastic experience. Had a bad shoulder and Dr B made me right in a few short weeks. Facility is spotless, well equipped and well run. They take most insurance and developed a custom program for me. I would definitely recommend to anyone seeking expert level PT!
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October 2023 by Linda McLendon
Cara Tillou my therapist has a fun personality and a way to make the exercises a good experience rather than dreaded time. I went twice a wk for 2 months and feel amazingly different. I notice other therapist working with patients and each one is very focused with their client. I have been to PT where one person is the main therapist and then switch to a person learning to watch to make sure things are done crxly. Not here! The therapist is with patients the entire time and watching and correcting if necessary or just your personal cheerleader. The desk is so very friendly. The music is great and they appear to have all the equipment necessary to fix everyone's needs. This particular Pivot location is on Richmond Hwy in The Beacon. This is where you want to go for your PT needs. Plenty of parking beside the bldg in a lot. Not on the hwy. Very knowledgeable, and one on one attention throughout the experience.
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October 2023 by R Barrio
Our 13-year-old son has been doing PT for his knees with Cara. She has been very caring with him, and we’ve noticed a huge improvement in his level of pain and ability on the soccer field. Everyone on the staff is friendly and welcoming, and their hours make appointments easy to schedule.
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September 2023 by Doris Thomas
I had great well trained and experienced therapist. Always a pleasure being a recipient of the service at Pivot. The kindness, professionalism, patience and love shown is something to look forward 2.
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August 2023 by Thom Coyne
The first thing you notice as you wait for your first session is the interactions between staff and staff and staff and patients. They smile, joke and laugh together. They are engaged in a serious and often uncomfortable enterprise but the teamwork shines through. Encouragement is posted on signs through the facility. “You can always quit, why now?” The team will motivate you to give your best because they want you to succeed. Two months after a total knee replacement surgery I am 100%.Kudos to Tuan, Jasmine,Betsy, Wendy and Tierney.Dr Fatmata Bangura, the team lead and facility chief has unrivaled powers of observation. Working on another patient across the room she detected I was not doing the exercise properly; she is like the captain on the bridge. Inspirational leadership in action.The music is great and the facility cleanliness and equipment are first rate. PT is a challenge for patients, and a true calling for practitioners. I will be returning to Pivot at Beacon for the other knee because I have full confidence “we” will succeed together. Special thanks to Thuan Dinh, an empathetic, encouraging and very smart therapist. The gain was worth the pain. Well done.
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August 2023 by Alissa Oginsky
Big shout out to Dr. Bangura, Tuan Dinh, and Wendy Herrera for taking such good care of me the last several months. Not only was therapy excellent, the care for their patients was evident at every visit and with every phone call. I'll miss my Biweekly me time, that's for sure. And bonus...my ailments have improved!!! Thanks for everything. Highly recommend.
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July 2023 by Bobby B
Had a fantastic PT experience with Dr. Cara! I brought my daughter in to treat torticollis - Dr. Cara was knowledgeable, patient, wonderful in working with my daughter and highly proficient in her craft. The facility is well lit, open, and an inviting place to attend therapy. Absolutely recommend this location to those needing physical therapy.
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July 2023 by Gloryalice Jurado Carter
Horrible experience. They offered me an appointment for my daughter of 2 years old, who has Rett Syndrome, to tell me in that same appointment that they cannot offer me the services that she needs. They knew about her condition and her age. From the moment we came in, everybody was staring right at us. I wondered why. The reason is because they knew that she was not going to be able to get treatment there. This place and provider just stole the money of the appointment. It was a waste of time. They promote fake services in their websites.
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June 2023 by Stephanie Robinson
Cara is the best. She is caring, conscientious, and extremely professional. The entire staff provided a very pleasant environment and exemplified true teamwork. I highly recommend Pivot Physical Therapy.
