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March 2024 by SLSand75
I placed a delivery order and the Alfredo pasta was good but the pepperoni melt was terrible. It was over cooked and burned on the edges. Seriously not worth the money! I would have preferred to wait longer to have them remake it and not over cook it!! Never again.
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February 2024 by Troy Pulliam
Unfortunately, we had lazy workers and our order was not even started at the time we were scheduled to pick it up.
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February 2024 by Dug E Phresh
3 Strikes, I'm out. I tried, I really miss the one on Richmond hwy. Good luck to you all and thank you for your time.
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January 2024 by Tessa Samid
Thank you very much for doordash bag and very polite services ?
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December 2023 by Gary Mendel
Not to
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September 2023 by Brenda Stott
I ordered online a small supreme pizza with modifications. It is very tasty, veggies fresh and pepperoni and beef. Thin crust was crunchy and good. First time in years here and very pleased. Wish there was a little more cheese but very good.
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July 2023 by sweetie pie
This is a great place but they do not have indoor seating, only to go pizza. But the staff is very friendly.
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July 2023 by King C.
Customer service sucks no one came to the register for 25 minutes- other customers walked out then when someone came he was very rude and my food looked and tasted disgusting
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June 2023 by Kimberly T.
Pizza Hut is different in every city. The Alexandria location is great for delivery. It's and old school Pizza Hut with consistently good pizza and wings. They are a little pricey but it's worth it and delivery is always quick in Kingstowne on weekends. Tip: The Pizza Hut app is cheesy and takes a million years to place an order. Just call the store and order over the phone.
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June 2023 by Dennis Peters
Ordered a pizza online. Notified it would be ready in 20 minutes. Drove to the store to pick up (some 7 minutes away). Arrived, paid for the pizza, and then had to wait another 27 minutes before it was "ready". It was lukewarm. Very disappointed.
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May 2023 by Mauricio Calcaño
Regular pizza hut, not bad, not great, nothing in particular stands out, I don't think I heard the staff say a word, I did the talking and they handed me my pizza. Whatever, if you like pizza hut, this is just another location
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May 2023 by akbald01
Ordered a Large Meat Lover's Original Stuffed Crust and Breaded Boneless Wings last night and it was perfectly fine. No idea why there's a ton of 1 star reviews. It was as delicious as I remember (and usually this Pizza Hut doesn't deliver to us in Rose Hill). The wings were a little small but still delicious. ETA was 5:30 and it was here at 5:45, so a little late but also not a crisis. Hopefully they continue to deliver to our address as it's been years since we had enjoyed Stuffed Crust.
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December 2022 by Shaunta Spencer
THIS IS THE WORST LOCATION EVER ! I never experience this at other pizza hut’s. I called and placed an order over the phone. The lady told me 15mins . I arrive 30mins later to give them extra time. She tells me she didn’t get my order my call must have went to the call center. The lady has an accent and that’s the same lady who took my order down. They need a whole new staff because they are messing up peoples orders. The lady lied to me and told me they don’t have a phone number the number goes to the call center . That doesn’t even make any sense.
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October 2022 by Megan Mauk
Would give 0 stars if it was an option. My husband went to go pick up our online order and after sitting in there for a while they said their oven just broke 5 minutes ago when the pizza was supposed to be ready. They obviously hadn’t made the pizza in a timely manner and didn’t let him know there was an issue until he asked after the order. Should have gone to papa John’s.
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October 2022 by asra abbas
Customer service is horrible, pizza is almost always raw along with other things such as wings. Sounds like a lawsuit to me. Samiyah in particular hung up on me multiple times, refused to give me managers name, then claimed he was on vacation and finally hung up on me. She told me that I was wasting her time because I asked for a replacement, she told me that I would then also have to return the other pizza (which I was going to!). Then she claimed I am doing this for a free pizza.... which is extremely rude and odd to say to someone. Samiyah refused to send me replacement or help me with store credit. she then claimed it is raw due to the fact that I added 3 additional toppings... again, odd. This is not the first time this has happened at this particular branch either. I emphasized to cook it fully when placing the order yet they still sent me a raw meal. with chicken might I add, its like they want their customers to get salmonella. It is also about a 5 minute walk from me yet delivery takes over 40 mins. Will not be supporting this business again, time to take my business elsewhere.
