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March 2024 by Sonya Keefer
Wanted to give a special shout out to this particular potbelly. They have THE BEST COSTUMER SERVICE! Every time I come, they are so sweet and helpful this particular time I was asking about the red velvet cookie and asked the cashier, Camille, what her opinions were. She literally bought the cookie for me just to try and gave the cookie to me just so I could taste it after giving me her review. They always go above and beyond. I go out of my way to go to Potbelly.
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December 2023 by Richard C.
I walked in and the location smelled fresh and clean. The first team member I encountered was friendly and helpful. He answered my questions and helped me with my order. The second team member encounter er was lacking customer service skills. I noticed she was preparing a sandwich so I asked if I could have hot peppers added to it and she replied"It's not your food". What a course response. So I waited until another team member asked if I had the Mediterranean sandwich. I replied yesterday and asked for hot peppers and tomato. She handed me my sandwich and went in about her business. Since it was two fee Tuesday I ordered two sandwiches which she failed to notice. She finally asked if I had another sandwich I replied yes and she asked if I was ok with the horseradish aioli, I said yes. When I opened my sandwich it was drowning in aioli which overpowered the flavor of the roast beef. Ask for light aioli or on the side to ensure it's not over done. I saved the Mediterranean sandwich for later in the day so it's not part of this review. The parking was easy and they have a decent selection of drinks, albeit they aren't cheap($2.99 for orange crush 16oz). I
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December 2023 by Randy Rethman
Trash service. Only one in line. 5 people behind the counter and had to wait five minutes just to pay for my
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December 2023 by Brenda C.
Haven't been here in a while and now I remember why. I just got back from my walk. I asked for a chicken salad with provolone - no provolone and not even a teaspoon of chicken salad; that's mayo. Very disappointing. I live up the street from this location. SMH
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October 2023 by Heather Morris
Potbelly has left me in the lurch now *more than once* when I have used them for catering for a large, important meeting, leaving me highly embarassed, looking incompetent with a room full of hungry board members. I thought it was a one-off the first time and gave them another shot. They just never showed up!I got a small discount because they did eventually show up when I called, but I can't risk that happening again. They kept the tip, too, which was a nice touch.
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September 2023 by Denise Madison
Food is delicious as usual. Icing on the cake is the chocolate brownie cookie!
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September 2023 by Aaron G.
They ask you what you are ordering 3 times and then they still try to over charge you. This has happened on several occasions. When you finally get your food you bite into the sandwich and all you taste is bread. And it's not inexpensive! Omg
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June 2023 by John Smith III
Potbelly’s “Clubby” sandwich is a cult classic, and not a lot of stores or employees will make them for you since they don’t actually appear on the menu. That’s not the case today, had the pleasure of dining at the Potbelly’s on King Street, and the employees were friendly, Happy and glad to see you. Walked up, ordered my “Clubby” sandwich and the employee got to work making my order. Within no time I was selecting my toppings and getting my drink and cookie. Before I forget, the bathroom at this particular location was immaculately maintained. I’m talking surgical room level of cleanliness. If you’re looking for a good meal for a low price check them out!
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May 2023 by Karen E.
Consistent, good sandwich and salads. The staff is always friendly with me and it is just a nice place to sit down and have a sandwich, unlike many other QSR in that corridor. I usually eat here twice a week and always pleased with my lunch choices and I think it's a great value for what I get. If I'm less hungry, I get a skinny, but the vegetarian sandwich is the best!
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April 2023 by Gene M.
Sandwich is very small. Good taste but not worth the price. Salads are a total rip off. All greens... maybe at best 1 ounce of toppings. Really disappointed.
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April 2023 by C C
Very strange..not sure what the attitude problem towards females is. Rude & unfriendly to females. (I wasn't the only one) However..very friendly, and attentive, to males. I wish she would have asked me what else I wanted on my sandwich..it was dry and the chicken unseasoned. I guess she was having a bad day ....the sandwich girls seem to be kind of angry at this location. I made sure to say " thank you & have a good day" ( maybe.. help with their attitude towards females who come in?) but, in return, just got the angry eyebrows & silence. Oh well. Was just visiting to have my parents interned at Arlington National Cemetery...... hadn't been to a Potbelly in a long time.. disappointing location.
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March 2023 by Amanda Winters
Do NOT try to order for a large group. The store is NOT helpful or capable of providing lunch for 20 students!
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March 2023 by sumanpreet kaur
Malaz was very nice and sweet. Definitely enjoy going there :)
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March 2023 by Elisha Palmer
I have never had it before. Everything was very fresh. The meat wasn't salty. The bread was amazingly good. Just right, soft and crunchy at the same time. The soup was so good(Chicken Pot Pie). The service that I received was something I haven't had in a while at small stores. The crew that was there when I went, are great!
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October 2022 by Sushant Kulkarni
Good sandwiches, they can do better on the sauces.