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August 2023 by Tim Sites
Came in today looking for stain to match some hardwood flooring. The clerk was nice enough, but basically clueless about the product. I asked if I could put water based poly over oil stain- she had to call someone to ask. Couldn't tell me what finish was best for my floor, and gave me no real advice.I come to Benjamin Moore less for the product than the expert advice. Tell me again why I paid 2x what I can get at Home Depot?
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May 2023 by L AND
I haven't had the opportunity to need paint but when I do I recommend to go here. The gentleman working yesterday 5.23 morning left the store to open the usps door open as I was carrying several boxes. If that's how they treat a stranger not even entering their store I can't imagine how excellent their customer service is. Thank you again sir!
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April 2023 by Hyder Ayser
Poor customer service. The whole condo paints was purchased from them and when we needed paint, the color was not the same even though it’s the same code on the tag. Color was much lighter and the manager after 3 visits to the store, he told me in very cold blood, there is nothing he can do to help me, and he can refund the money like I care about the cost of the $28 paint. I had to paint the whole wall in different color because they don’t have the color that they sold me. Do yourself a favor and go to Sherwin Williams store and enjoy the very good customer service with very good quality paint.
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January 2023 by Julio H.
Thought I could go to the store and just show them a text of what my contractor wanted and the associate sold me something different and then didn't let me return it.
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June 2022 by Chrissy Bistline-Bonilla
If you have questions about paint or stain, these are the guys you need! Incredibly knowledgeable and friendly. True professionals and experts. Top products.
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February 2022 by Brendan Corey
Staff is very knowledgeable and helpful. They have a lot of good painting tools here and of course the paint quality is top notch.
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June 2021 by Jacqueline S.
I had a wonderful experience here from beginning to end. I'm a new homeowner and knew that I wanted to paint my new condo, but I also knew that I was totally out of my depth with trying to figure out how to go about that. I worked with Gabriela as a color consultant and she was AMAZING. She was worth every penny and I cannot recommend her more highly. I was initially a walk-in, and we discussed my budget and vision at first in the store. She immediately gave me ideas and possible color ideas--even just that initial consultation was great and so helpful. Then she visited the new condo and was extremely friendly, knowledgeable, and patient when working with me to figure out how to paint the rooms. I had fun working with her! Considering the advice and assistance she gave me, I consider the consulting fee to be a STEAL. When I was purchasing the paint, Rachel was also a pleasure to work with and very thorough to make sure my order was correct. I am so happy with my purchase, thank you Gabriela, Rachel, and Potomac Paint!
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May 2021 by Yuri S.
I've been using them for years with no complaints. Last week, I pointed out that the price they were charging me for a gallon of paint was about 9 dollars more expensive than competitors in town, and asked that they match competitor prices, as I had done several times before. They encouraged me to go elsewhere if I was not happy with the premium price charged. That is what I will do. So long, Potomac Paint.
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December 2020 by Denise Robotti
I was in the store for 10 minutes and never saw anyone.
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December 2020 by Ed Hock
Had a small mix-up on our paint order, but Tracy the business manager went above and beyond to make things right. Great customer service from a local business.
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November 2020 by Ed H.
Good paint selection. Had a small mix-up on our paint order and they went above and beyond to make it right.
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November 2020 by Kelley Vargo
From the minute we walked in we were greeted and asked how they could help us. From there Jose took our order, mixed up 30 gallons, and brought it out to the car. We had some issues locating our account and he went above and beyond to ensure we got all of the paint we needed. Great products, customer service, and prices.
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October 2020 by william randall
This is the only place to go in the Alexandria area for quality paint and supplies. Very helpful and quick service.
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August 2020 by Alfred Waite
I love this paint store! The staff here is much friendlier than Home Depot employees and they explain what you need to get a project done. Please support small businesses like this one.! They help build America.
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August 2020 by MH L
I have been buying paint here for 15 years. The service is EXCELLENT. An example from last year: I had a gallon of high-quality paint that I had purchased there 9 years prior, but had never opened. I took it back to them and asked them if it was still good. They opened it, strained out the rust, shook it, and declared it good as new (and it was). They charged me nothing for this service. Their design services are great as well!
