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March 2024 by David Pham
Christopher is great!
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February 2024 by 118 Harvard
Super helpful. ?
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February 2024 by Fabiola Alba
Horrible horrible! The elevator has been down for various months so everyone has been using one elevator to move in or out. The overall parking area is small so one moving truck takes majority of the place. I had to drive here various time to see if I could get sime things out. It made my whole storage and moving experience a disaster. Plus they don’t prorate you even though it’s their fault for not being able to move in a timely manner due to their inability to provide the basic tools. Go somewhere else people.
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February 2024 by Kathleen Flanagan
I have had a storage unit here for some time and recently decided to sell some items and get a smaller unit. Christopher provided excellent customer service — he showed me locations of units that would meet my needs and that had convenient access. He was very knowledgeable and efficient and he was very helpful in completing the rental of the smaller unit. This place is clean and well run. I recommend it!
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February 2024 by Andrea Pitts
Chris, the manager, was extremely knowledgeable and helpful. Thanks for the great assistance.
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January 2024 by Stephen Johnson
I stopped to see the facility and to better understand the process. Christopher was terrific, with excellent knowledge. He is an excellent representative for your company.
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January 2024 by Joseph Johnson
Great service by staff.
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December 2023 by Ryan P
Very nice location
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November 2023 by Dakota Carlyle
Christopher has always been very helpful in either signing up for a space, or just helping with something when at the site (such as if there are any more carts, or things like that). He is very professional, very business-like but with a pleasant approach. He's just been great.
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August 2023 by Marjan Khanjani
Hundreds of units without any cart being available at any given time even when nobody is in the whole storage building!! Brought this to the attention of the manager since it took us sometimes even an hour waiting and searching for a cart. With a rude and unprofessional attitude he said because it is a “public place”, we have only a total of 3 carts because when we add more they get stolen!!!!! What???!! You charge me more than $300 per month and say it is a public place and you don’t provide carts???!!!! How did you come up with the magic number of 3 cart in order to prevent them from being stolen???He eventually closed the door on us because he didn’t want to respond.Additionally the AC thermostat temperature is set on very high because it does feel really warm inside.I recommend to avoid this place.
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August 2023 by S. S.
Our storage unit is next door to the Air Conditioner. Well, this created a problem when a large puddle formed on the floor of our unit. When we brought this to the attention of the front desk, Public Storage took full accountability. We were helped by William, a very kind person. He not only assisted us with moving our items out of the unit, but he upgraded us to a better unit while honoring our current price. Since we’re on a budget (as this unit is used to store supplies for a non-profit Bible educational work) that meant a lot to us. William really made it right- that’s great customer service! Thank you Public Storage!
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August 2023 by SHANICE PRESTON
William at Holland Ln was such a pleasure to work with. He assisted me with finding the perfect unit best suited for my needs, gave me a tour of the grounds and provided ample instructions to ensure I left with no doubts.Well done !! :)
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August 2023 by Eric Johnson
Great Customer service!! India was a pleasure to work with and made sure my experience was quick and easy ?
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June 2023 by Laurel
We recently rented a storage unit from this facility. On our first day, we arrive and unload an entire truckload onto the carts. The employee walks by as we are doing this and smiles at us. We get inside the building only to find a sign over the elevator button saying that it is out of order and that we must use the stairs for access to the basement and 2nd floor (where our unit was). We were not able to find the door to the stairwell, which ended up being on the exterior of the building and completely unmarked. We went to find the employee to please assign us to a different unit or at least help us find the stairs and he refuses to speak to us because he was sitting on his car “on lunch” at 3:50 in the afternoon. Highly unprofessional
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June 2023 by Houda Ziouti
India was very nice and friendly. She helped go through the application in a very short time. I had a bad experience in another public storage so i would recommend them to hire more people like India.
