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December 2023 by Judy B.
I am having the best storage experience of my life! Jennifer is knowledgeable helpful and oh so professional about making this move perfect for my needs, inexpensive, and a great facility. Im certainly getting a lot of bang for my bucks :)
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December 2023 by Ivy E.
We stored multiple times at this location and we were always happy with the customer service and the facility itself. Jennifer is always very helpful and you can find her around when you need her. It would be great if all facilities are the same as this one.
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December 2023 by Greg Steele
The facility is so wonderful. Clean and in order. Friendly employees and all. Thank you guys, you have earned my business for life.
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November 2023 by Danielle Swedeen-Smith
This facility is amazingly clean, well maintained & managed. Would give 5* to facility but -PS online & as a whole is not. I wish the prices were better, my belongings would still be there. Great move in deals but less than 4 months later email to raise price which increased monthly due by $50. Too steep!! Maybe a 6 month review with clients so they can assess options.It's a lot of $$$ for initial start at each place. I had to rent a u-haul and move it all before the end of month & literally the day I moved it - paying for new lock (special to each facility), one time processing fees, u-haul, etc. ($200) to start a new $46mo. unit) I get a new message stating a hold on all increases at Public. Really upset me and all the expense & physical labor involved.
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September 2023 by Ed Vent
Really great customer service, always helpful, on top of everything, very happy with this location. Can easily pull into this location with your moving truck. Jennifer is amazing and will get you taken care of.
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September 2023 by Theo
So this was my first time using public storage as I've used extraspace more often but if I need to store anything else I'll be using public storage (specifically this one again if I can). Jennifer was kind and professional helping me with things as I'm military so my situation was very fluid, nonetheless she helped as much as she could! Definitely would and will be recommending to any of my buddies who need a unit.
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July 2023 by Scott Metzler
Jennifer absolutely makes this place. We had a technical hiccup with the system there, and although it was out of her control and couldn't fix right away, she was able to find a different solution that worked for us. I've been managing and leading teams for almost 30 years, and you rarely get the combination of professionalism, resourcefulness, and common sense she has. Highly recommend this location because of Jennifer!
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July 2023 by Gabriel Fair
I signed up for the promotion where your first month is a $1. I cleared out my unit 4 days before the end of the month, scheduled my close out using the app, called and left 2 voicemails, and spoke to an employee about my move out. Public storage said that I did not move out and owed them 2 months of rent which was sent to collections. I would not recommend anyone use this service.The building was difficult to access, a bug with the app made it difficult to access the elevator, and it took several attempts just to call the elevator down.None of the moving carts are available after 5pm. The bathrooms are locked after 5pm. There were no water fountains, you would have to get water bottles from the front office until they ran out or closed at 5pm. It was the worst experience I've ever had with a storage unit
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June 2023 by Vicky Gaston
Top notch storage facility! Facility is clean, secure and easily accessible. Jennifer is a true gem... her customer service and communications are outstanding! She's personable, knows the facility, and is an expert in the requirements and details of the storage business. Thank you.
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June 2023 by Levette Fondaumiere
I want to take the opportunity to say that I love the storage unit in Bren Mar Alexandria the manager that represents the area very customer service oriented very knowledgeable of the products the units always willing to work with the customer. Give a shout out to her. I just closed out a unit and everything went perfectly well, whoever her bosses I’m giving kudos to her and to you as well
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June 2023 by Mike Tiffany
This facility is clean, well-maintained, and fairly priced. However the real star of the show is Jennifer. She has gone above and beyond to make the experience great at every step along the way. Thank you, Jennifer!
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May 2023 by Adedayo Jobi-Odeneye
I had to find a storage space at the last minute and I happened to see this one which had just opened at the time and had really great deals on storage space. From booking a storage unit to move out I worked with Jennifer and honestly I'm so grateful. She was and has been so helpful accommodating throughout my rental period and was always the one to answer calls or call me back or respond to any emails or concerns I had. The space is new so it's so clean, the codes for entry into the space and each level makes it very safe and secure and my stuff was safe and same condition I left it one year later. I'm so so grateful to Jennifer, Whitney and Ishara who helped me during my move out. Should I ever need another storage space I will definitely be coming back here!
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May 2023 by A Tay
Jennifer the Property Manager, has such good energy and always has a smile on her face. She extends her great customer service from the moment you drive into the until you leave. I’ve seen her converse with several customers on occasions, she makes you feel welcomed and personalizes the experience, letting us, the customers know that she cares You can definitely see that in the cleanliness of the facility
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May 2023 by Rick Haupt
Way overpriced for square footage. Nice and clean.Jennifer is a very helpful and informative staff member at this facility. She is very pleasant and knowledgeable of all aspects of the facility and Public Storage in general. Would give only three stars if not for her. Price is only reason not giving 5 stars
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May 2023 by Sharon E.
Rented a unit from this location, put it on auto pay, and they called and said they didn't like the perfectly normal padlock I used. ok I'll switch it the next time I go back. The next time I go to add things to the unit, and switch the lock, I find that they put a lock just like mine on the door in addition to mine, so I cannot access the unit. No one is available to assist me on a Saturday. Corporate chat said I needed to wait to talk with a property manager during office hours even though the facility is open for another 4 hours. I left two voicemail, but no call back yet. It's the next day - still no call back. They know I haven't been back to the unit as you have to use a key code that identifies me by name on the screen to get into the building or use the elevators, or open a door.Last week I got an email that specifically said they couldn't lock my unit. Here their email from 4/25."As a benefit to our customers, we routinely do the rounds to make sure each space is properly locked. During our recent inspection, we found that Space xxxx was unlocked or improperly locked.Unfortunately, we can't lock your space for you. Please come to the property as soon as possible to secure your lock -- and everything you've stored in your space.Always here,Your Public Storage Team"No call, text or email, that they put a lock on it, that I need to come during their office hours which is not convenient at all, or why they put a second lock on the unit, especially since their email says they can't Lock it for me. The website does say I can use my own lock.I've paid for the unit - I checkEd - they have billed my card on file with no problem, which means I am supposed to have access during their posted hours. I don't. They sign their email. "Always here". This public storage team is not.I talked with their employee who removed the excessive lock fee the first day because I had my own lock from the online reservation and then walked me to my unit.This is not an acceptable way to do business.
