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February 2024 by Ashley Yates
I can't recommend Rhinos enough. My children and I were involved in a head on collision while traveling alone out of town and rhinos showed up quickly and went above and beyond. Jason helped myself and both children out of the vehicle when I couldn't get my driver's side door open. Not many companies can you say the owner himself was also rapidly on scene to assist. A very scary situation for myself and my children was handled with professionalism, efficiency and most of all concern for us. Thank you so much Jason and Asad for your help!
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February 2024 by pleco652
False and/or paid for reviews. This company gets most of their income by poaching cars. Each truck has a scanner and they will often arrive before an officer. They then coax the customer to give them the key, snatch and grab the car. Then charge insurance inflated rates at the storage lot. They have no contracts, they are not a provider for anyone. We deal with this on a weekly basis.
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February 2024 by Renee Hudson
The absolute best towing service I have ever experienced. Asad was very professional, friendly, and expedient. Will never hesitate to use them again - and will never use any other towing service in the area!
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January 2024 by Jazmine Brown
While this business was quick in their response and sent someone out in a timely manner, they were going to charge $325 to tow my vehicle to a shop 7 miles away. It’s less than half that price to just call AAA and sign up for a membership and get the vehicle towed with them. No hate to the driver, who was very polite and professional, but that cost was ridiculous.
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December 2023 by Danny E.
After AAA had five vendors cancel on me and one not reputable (to say it lightly) company arrive, load my vehicle, then refuse service, I turned to Rhino.These guys are super kind, professional, communicative, and quick. Jason and Dane picked up my Nissan Sentra and moved it where it needed to be within one hour when AAA couldn't move it within 24. If you're having trouble with bad towing companies in Alexandria, turn to Rhino. They're nothing short of superior!
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December 2023 by Khuzaima Haji
Very rude individual. Midway through my towing he called me and said my charges would increase from $295 to $565 as it was an accident vehicle. He promised me that $295 would be refunded and I have to pay $565 differently. Still he charged me both and I am working with my credit card company to get the other amount refunded.
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November 2023 by Kenny Parada
Jason was a rockstar! He got my car where it needed to go and was very polite the whole way. At the end, he helped me push my car into a tight space and made the whole experience extremely easy. Definitely will be reaching out to Rhinos Wrecker Service for future towing needs, thanks to Jasons amazing customer service.Man on the phone was amazing as well but did not catch his name! He made sure I got the services I needed in a timely manner!
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November 2023 by Not YourBuisnes
Had an amazing experience after I lover my car FOB and was unable to get the car in neutral. No problem for them and got it to the dealership with no issues. Highly recommend and would use again.
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October 2023 by Cesar A Palacio-Yance
My experience was excellent! My box truck broke down and I called RHINO'S WRECKER SERVICE. The dispatcher was polite, listened to me, gave the towing fee and the approximate arrival time. Hector the tow truck driver was very professional from the call he made to let me know the approximate arrival time through the towing process. Hector arrived on time and the box truck was towed very safely from Falls Church, VA to the City of Alexandria, VABased on my experience, I highly recommend RHINO'S WRECKER SERVICE.
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September 2023 by Clorinda Jackson
I just want to give a major shout out to Jason at Rhinos Wrecker service. Last night I ran out of gas at the intersection of Huntington Avenue and Richmond Highway. I was with a good friend of mine and her two little girls. I had already called for help and they were on their way but Jason showed up and showed out!!! He gave me a tow to the gas station and on top of that he also gave me $10 to make it home. There’s definitely still some good people out here in the world!! Thank you again Jason!!
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September 2023 by Aaron K
Jason was extremely helpful in making accommodations to pickup my belongings. He went above & beyond to not only ensure great service, but was very friendly & personable throughout. It is clear that he, and this business, care about their customers.
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September 2023 by Thomas Burke
Great service, and fast! Called them after AAA had canceled my tow at 11pm on a Wednesday night, stranded in a parking lot. Rhinos had a truck to me in less than 30 minutes. The tech tried a few things to get the car to start but no luck, so he towed the car to a local dealer.Service: Car towing
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September 2023 by juliet okwudiogor
The were prompt and quick. The dispatcher gave an eta of 20 minutes and the came out to my car in 10 minutes. I slammed the door before getting my key so I needed roadside service. Thank God they came when they did! I really needed them! They were reliable and efficient. They did waste any time at all!Service: Car lockouts
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August 2023 by Alastair Neil
Fantastic service and people. Jason could not have been more helpful when my daughter flipped our Subaru in the aftermath of a thunderstorm. He was the first on scene at the accident and helped our daughter out of the vehicle. Then he took charge of righting the car and removing it from the scene. Above and beyond any expectation, he personally arranged access to the vehicle around midnight the same day to remove personal items from the wreck as we were leaving for a vacation the next day - a Sunday. I cannot recommend them highly enough.
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July 2023 by Nick Schaefer
Called Tuesday to make an appointment for Saturday to tow a toolbox and camaro and the guy told me to call back Friday because he can't make appointments that early. He gave me a quote of $470. Tried calling several times Friday and Saturday with no answer. Eventually the phone was turned off. A little weird considering it's a 24 hour service. Today(sunday) I called to get it towed and he did answer but decided to charge me $300 more. I asked him why and he said because it's Sunday. I told him I tried calling when he told me to and never responded. He told me I was lying and must have talked to another company because he wouldn't have given me that price. No other company called rhino wrecker service is out there. Save yourself the headache and find someone else.
