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November 2023 by Doug W.
Mike got me oriented to the unit and location and Kirsten did a great move for me today. Simple and smooth operation, wow. Henry has worked with me before on determining possibilities, and is an excellent general manager. High marks for customer experience. Thanks!
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November 2023 by Elizabeth Benz
If you are searching for a storage unit in the area - look no further! Mini U Storage is the best place for all your storage needs. Every staff member goes above & beyond to provide exceptional customer service and makes the entire experience seamless. I highly recommend them and you'll be happy that you chose Mini U!
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November 2023 by Amanda Charleen
Great customer service. Renting a unit was very easy to set up, everything was clean and very straightforward. Thank you!
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October 2023 by Kanika Perkins
Nice clean facility and hospital staff. Quick and easy leasing process and great prices on packing materials! Will definitely use company again in the future!
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September 2023 by Erica Joseph
Despite the construction of the condos next door…would 100% recommend!! I had a storage unit here for about 3 years during COVID. I originally selected the location for a short term storage during the pandemic. Since then they have completely renovated the storage facility. There is 24-hr surveillance and easily accessible. I have always felt safe and like my unit was secure and free of bugs/rodents. The climate controlled units made it comfortable for storage for my valuables, especially during times of extreme temperatures!They even moved my belongings during renovations and the movers did an amazing job to make sure everything was transitioned safely!I absolutely hate moving especially interstate moves, but was really impressed with the staff (Henri) who assisted me during my move out. He was kind, thorough, and was there for any questions I had. Thank you Henri for being so kind during a stressful time.
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September 2023 by Jessica Monberg
Staff was great! Brand new, clean, storage units. Very helpful, accommodating, and easy process. Definitely recommend using them. There is a bit of construction going on around the block if you have a big moving truck but they were able to easily move around for us.
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September 2023 by Samantha Ayala
Jessica has been extremely helpful and very clear on how the process works on gaining a storage. The facility is very clean, security cameras everywhere, customer service is very nice. A pleasant experience.
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September 2023 by Natty Asfaw
Amazing service,amazing staff. Jessica and Henry were really great! Helped me with everything I needed. Would highly recommend!
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September 2023 by Shy Rose
I’m new to the area, and this location is awesome. Everything is new and clean. I enjoyed Jessica and her customer service. I highly recommend this location. She made me feel welcomed and at home.
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September 2023 by Gene K
This is an excellent facility with excellent staff. Self storage facilities can be hot or miss. Many are years past their prime filled with mediocre staff, with "climate controlled" being a marketing phrase rather than a genuine feature. This Mini U location is excellent all around.1. The staff: Jessica and Henry were accommodating, super friendly and helpful. Just top notch.2. The facility itself is new, clean, secure, and climate controlled. Having rented at other "climate controlled" facilities where the interior temperature was barely different than the outside conditions, the pleasant temperature inside the building was more than just a surprise, it was quite shocking (in a positive way).3. There are plenty of carts and dollies available near the loading areas. Anyone who has arrived at a self storage location only to find that all the carts are missing understand how important this is.4. Free storage shelves. They provided one large storage for our unit free of charge. This alone saved us 100+ dollars.5. The move-in van service is a nice touch, and the fact that one of their vehicles is a brand new Sprinter van is a differentiating factor.When it comes to a storage facility, I think what most people are looking for is a safe, climate controlled, convenient and easily assessable facility. This checks all those boxes. Throw in excellent staff and pricing that was below local competitors at the time of our rental and it was a no brainer.
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September 2023 by Celia Millard
Really great facility. It looks brand new and the whole building is climate controlled. Compared to other facilities in the area, this was definitely the best deal. Jessica was great and made the lease signing process super easy!
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August 2023 by Mick O.
This is the crystalline silica and soot that was on the inside of my storage unit. I was informed after construction started by an incompetent manager and his inability to communicate effectively. After claiming that my items were a loss, Mini U continued to charge me for the loss that their incompetence created. I have numerous videos and pictures. Feel free to contact me for any of this information. #958 They have informed me that they are selling these items without remediating them to an unsuspecting public. The OSHA standards on exposure to these hazards are available on-line. They even tried to give me the contaminated items back for free and I informed them that the items were contaminated yet again. What kind of person sells contaminated items knowing the dangers?
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June 2023 by Bryonia Gutrick
I had an incredible experience with MiniuStorage. The woman who helped me was so easy to deal with. Melissa has a very friendly, and was knowledgeable about what I needed. She made the process a lot easier. Would definitely recommend this place.THANKS
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June 2023 by Christina Jones
Melissa is the best! I have been with Mini U since 2021 and every time i call or need anything she is always so friendly an helpful.
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June 2023 by 4herskin
Now, although I’m a first time Mini U Storage user…I’m not new to great customer service with a smile and active listening, which I noticed when I called, 11th May23@Thursday looking for a storage unit…Ms Sarah front office assistant answered that call with clarity inviting me to come and see for myself… once I arrived at the 605 Swann Ave Alexandria, Va Mini U Storage location I met Mr Henry Property Manager greeted me with a smile and ready to show the various units to accommodate my needs and budget…straight to the point and no bait n switch…I was excited then as I am today… I would definitely, Recommend…Mini U Storage for there many services offered such as Wine storage
