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December 2023 by Kimberly Vertolli
Great job and fair charging
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December 2023 by Eric P.
One of the things I dread most when moving to a new city is finding a mechanic I can trust, but I think I've found that in the folks at this Shell. I dropped my car off first thing in the morning to get looked at, and Jose was great at keeping me in the loop throughout the day on how things were going and options on work. On top of that, the price was very good (especially for the Beltway), far below what I had expected to get quoted at when all was said and done.
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October 2023 by Stuart Graham
I Have my cars for 30 years serviced at Mt Vernon Shell The Guys are EXCELLENT...Joe & Jose the GOLDEN
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September 2023 by Alexa L.
These guys have big hearts. They took pity on me and serviced my moped, even though they don't service mopeds!! The shop really feels like a quaint, kind neighborhood place and totally trustworthy. I'll be coming back when my car needs any attention :)
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September 2022 by Joe Landa
I have been going there for over ten years, they have kept my cars in great shape, always friendly and honest. Can’t ask for more
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July 2022 by Kurt H.
Second time I've had my car serviced here - both times the service, availability of a mechanic, etc., was outstanding! Keep up the great work!!
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May 2022 by G M.
She'll station mechanics, Joe and Jose, have treated me and my 2006 Toyota Solara like royalty throughout the 17 years I have owned this car. They do excellent work that they stand by; are totally trustworthy in evaluating a problem and explaining my options for repairs; and very competitively priced. They get 5 stars and an A++ rating from me. Thank you Joe and Jose!
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April 2022 by Chris Danshaw
Big shout out to Jose and his team at the Shell Service Station in Del Ray. They determined that I still have some life in my rotors and replaced my brake pads. Dealership wanted me to pay over $3,000! These guys are honest and fair. Car is good as new... ?
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July 2021 by Sylvan Altieri
Rude staff. Lost me. Rude unhelpful staff working the bays. Living in Del Ray for decades. Will never come back. Maya Angelou said it best. People will always remember how you made them feel. I’d have been disciplined at my job if I was that rude.
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July 2021 by Anthony A.
I'm in customer service and in my job I can be suspended or fired if I'm rude or disrespectful; therefore, I put a huge stock in the way business deal with the public. I've been coming here for years for gas and needed an inspection. I called and was told they start at 8:30 and it's first come first serve. I drive up and pull in behind another vehicle that's parked at the inspection bay. A gentleman walks out of the bay and rudely says ,"Yo. What do you think you're doing?" No hello or can I help you with something. I tell him I just called and was getting in line for an inspection. He replies, " nine ahead of you move." If you are going to deal with the public you should take a page from Dalton in Roadhouse and Always be nice. I don't need my butt kissed but at least be polite and civil. I've recommended this place to a lot of people over the years because the people working the counter have always been cool. No more. You don't need my money. I did take the gentleman's advice and moved down Mount Vernon to Yates where I was greeted with a hello how can we help you.
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August 2020 by Mahwish H.
You want to talk service, let's talk. The service I received today was so impeccable it compelled me to leave a review. I have been to countless stations in my life because I drive older cars and I'm always at the shop and I can tell you great shops do not come dime a dozen. The mechanics at this shop go above and beyond and supersede your expectations. They do not get easily distracted when a new car comes in the shop they take care of yours to make sure you are taken cared of as soon as possible.
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June 2020 by Dani A.
I would give no stars if that were an option. I just left this shop asking for an inspection. The mechanic in charge rudely said to me that he can only do emissions and not safety. When I asked a few follow up questions, he got very short with me as if I was bothering him and literally turned his back to me and told me I could go somewhere else. So I did and never looked back. I will never return to this establishment and hope the mechanic in charge takes some lessons on customer service because it's clear from other reviews that he is lacking this skill set. Would call him out by name but I didn't bother to ask.
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April 2020 by J F.
Had to get a coil replaced. Owner was very polite and responsive on Yelp, and repairs were done in a timely manner. No waiting area, so probably best to drop off your car and pick it up later.
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March 2020 by aswisshe
We had a vehicle which required some maintenance for an oil leak. The mechanic diagnosed the issue and repaired it in the same day, for a very fair price (particularly compared to local dealerships). We'll be taking our vehicles here for repairs from now on. Highly recommended.
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November 2019 by Mentallect
Very professional and friendly staff. I go to Alexandria Shell several times a year. The service is great, and prices are fair. Explanations are offered on what is needed, and why.
