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January 2024 by Martin Sobalvarro
Super! Super! the customer service that Franco gave to us was wonderfull.I will be back
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January 2024 by Lonemar Miki
This store refused to return my apple watch and told me to return it to where i buy it from. When the t-mobile agent told me i can return it to any t-mobile store. I don’t recommend this store
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December 2023 by Todd Hayden
I came to this store at 7:35pm after waiting on hold for 1.5 hours because they couldn’t transfer my service from At&t over the phone. The door was locked, and no one was in the store, however I saw employees in the back room. I had to knock loudly to get their attention as they were obviously ignoring me, but eventually the manager came to the door at which time he opened it and told me that the store is closed. I told him the hours on the store sign and online say they are open until 8 PM. He then informed me that he made the sign himself, but it was a “mistake” and they closed randomly earlier today. Then he shut the door in my face and walked away. This is terrible customer service all around, and straight up lies from the manager of the store. He obviously decided to close early, despite the fact that he made the schedule and posted it himself. What a terrible way to run a business!!! I highly recommend no one patronize this location at 212 West Glebe Rd in Arlington, VA, it is run by a bunch of unprofessional clowns who lie and do not care about customers!!
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December 2023 by Gabriela Rojas
I recently visited the T-Mobile store, and the service was exceptional!! The staff was knowledgeable, friendly, and went above and beyond to assist me with my questions. The store had a welcoming atmosphere, and I appreciated the efficient and hassle-free experience. Highly recommend if you want a wonderful experience.
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December 2023 by Erika Garcia
I had a great experience at this store. The young lady named Katherine helped me out and answered any question I had. Everything was fast, easy, and helpful. I am definitely setting this store as my go to whenever I need to purchase any items or help with my account!
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December 2023 by Karina Denion
Great customer service. One of the manager’s helped me when I went in to upgrade my phone. Very helpful and answered all my questions!
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December 2023 by Jon Wright
Helpful staff, answered my questions and offered prompt and friendly service. Was in and out in less than 20 minutes. Would recommend to friends and family any time.
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September 2023 by FL Carr
Website and sign on the door says they’re open on Sundays 10 to 6, but we showed up there and they were closed. Annoying to drive all the way over and find them closed. While we tried the door multiple times, two other customers came up and tried to walk in. Short staffed? Fine. But update your hours!!
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August 2023 by Taylor M.
Customers waiting at the door for the business to open. Employees got there after 11 and locked the doors after walking in. Very inconsiderate. Poor customer service!
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August 2023 by Kevin Lassiter
This has been a great experience. I walked in needing an updated device due to software issues with my Samsung. I felt well informed by the team on the options I have to get a device that could accomadate my daily needs. What really impressed me is when a customer came in, only speaking Spanish. The team greeted him, and provided great information in his native tongue, ensuring that he too recieved the same quality of service, that everyone recieved. Great team. Doug Ruperto is amazing here.
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August 2023 by Santos fredis Perez
Iris helped me during my visit and was very helpful. Se explained everything thoroughly and helped me set everything up. If you visit, ask for iris and you wont have anything to worry about
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August 2023 by elias reyes fuentes
Thanks Iris very good customer service at this location very professionalism get home internet they had a good promotion!!
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July 2023 by Olga Flores
If I could put 0 star I would!. I went to the T-Mobile in Glebe road and the service there was horrible. It was raining really hard but still decided to go because I needed a new phone. When we got there a lady with blond hair got really disrespectful and said it was close when I looked online the timing said it closed at 8 pm, it was only 5:00!! Unfortunately I had to go to another T-Mobile to get help when I could’ve just gotten it at the one and Glebe road it was very rude of them to talk underneath their breath and just walked away.I would very much appreciate it if I got a called back with this issue. Thank you
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July 2023 by Nayeli Santos
Really good customer service at this location my family & me so happy to open business account with T-mobile thank you so much lady’s .
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July 2023 by M.E.G.
Waste of time, and little to no help, when all I had were some basic insurance and upgrade questions. Staff was far from friendly and I felt as if they didn’t want to help me on a Saturday afternoon 45 minutes prior to closing…
