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November 2023 by t m
The owner of this location is the G.O.A.T. He was pleasant, patient, professional and helpful. He handled a super rude customer with an extreme amount of patience, and never showed any signs of stress. Kudos to you and your team. I will be coming back to this location for my needs. Well Done ?
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November 2023 by carmen andrade
Amazing ups storeTwo young girls were super helpful when I can in to do a return. Had smile and good attitude
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November 2023 by Madison Arnholt
Truly the best UPS EVER. They’re super efficient and They go above and beyond to help you and are the most kind people. It’s truly shocking how great of experience I have every time I go - who knew UPS could be so enjoyable!!!
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November 2023 by Louise Pocock
Excellent service. Above and beyond to help me with a large print job for work at the last minute. I highly recommend this UPS - family owned, and run and they take care of you like family!
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November 2023 by D W
This UPS store is just awesome. The people are always super friendly, quick, and helpful. You rarely see that kind of customer service. Highly recommended.
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October 2023 by Gary T.
Looking at Yelp, you will see that it's unusual for this kind of business to earn a good rating. Here, it's well deserved. Prompt, courteous, and helpful service. The manager (owner?) lets the staff do their jobs while taking the initiative to jump in when needed. You can tell by the way he answers questions and trains the staff that he's a great manager.
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September 2023 by Nira Nitschke
Sef and Namim provided excellent customer service whereas another store in the area (On Duke Street in Alexandria) sent me away for the same return. Sef was super helpful over the phone prior to my visit in the store as he reassured me that their store would be able to fulfill my Dyson return (using Dyson’s account number/ID). If you’re in Alexandria, go to this location as opposed to all others. They are the best!!
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August 2023 by Jody Manor
Just returned from dropping off two packages going to Mexico. The two guys behind the counter could not have been more helpful and friendly. Also made the process easy and efficient. Best place in Old Town for shipping. Easy parking too and everyone knows that’s a big issue in Old Town
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August 2023 by Everybody Hates Krys
This UPS Store has to be the best one in the area. You really can see that they care about taking care of their customers. Shout out to Amir and his co-manager (it pains me his name escapes me) for hooking me up with a document that I needed to get copied, notarized and faxed for the Air Force. They even went above and beyond and used A.I. to construct the perfect narrative that I needed to include for identification verification! Watching that was both hilarious and rewarding lol. These folks are truly awesome. Thanks so much to Amir and his team!
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August 2023 by Kristine Hackman
It couldn't have been easier to get passport photos taken for my toddler this morning, and notarize a few documents we needed. Many thanks to Aurora for her help and patience getting the photo of my wriggly kiddo and getting us on our way very quickly.
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August 2023 by Anonymous U.
Wooow if I can give this place a 10 star I would. They are super friendly, knowledgeable and very patient. I honestly don't understand how calm they can be with so many other customer coming and being extremely rude to them. The two ladies are alway with the a smile from the beginning to the end every weekendThis world is full of rude spoiled customer always taking to make the ups workrs day bad but they don't let no one stop them from getting the job done.
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July 2023 by Regina Ernst
I watched this employee mistreat a customer so badly today. The woman was looking for a notary, had been to this location several times getting the wrong information, and was asking questions cause she was confused. The employee was treating her so rudely. The lady asked why the worker was being so rude, and the employee replied, “I’m matching your energy.” The lady was literally asking questions cause she was confused and annoyed that she had to keep coming back to this location. So why was this employee annoyed with the customer? As an employee, aren’t you paid to deliver good customer service? So if you have a confused customer with questions, you’re allowed to be a confused employee with questions? Isn’t your job to have answers? If we all matched people’s frustration, we’d all be going around like crazy people. This employee seemed crazy when the lady was just asking questions. I’m so tired of gen z employees not knowing how to deliver good customer service. You need to grow up.
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June 2023 by Bernard Wong
Needed to ship 2 items but only provided one box. The associate (Aurora) first greeted me kindly, then explained the issue with my shipping. After a moment, she came up with a solution to help me package both items so I didn’t need to go home and get another box. She did all of this in a professional and friendly manner. Great and quick experience, would recommend this UPS location.
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June 2023 by Carolyn G.
If there were 6 stars I would give it an extra. I spent 5 hours working with Amir and Aurora the outstanding owner and staff to produce a written and visual project. They bent over backwards to assist me and advise me on formatting, printing, producing a final product. They provide way more services than Amazon returns, post office boxes and mailing.They can meet any written of visual project needs even if it is a business card, brochure, books, or marketing and advertising materials. Amir's family also runs the UPS store in Vienna, Va...where I also received quick, outstanding service and guidance on how to produce my project.Thanks Amir and Aurora for helping me for several hours.Carolyn
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June 2023 by Kathryn Baxter
I have a UPS closer to me but definitely prefer coming to this location. Everyone is always very friendly and happy. It just makes the experience a breeze and I always leave smiling. How many places can you leave with a smile on your face these days?
