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February 2024 by Dan Schulke
I have used this total wine a few times because they tend to have a better selection than the total wine closer to me. However, I recently had an order I placed in January (yes, it's been a while) picked up by someone else. Long story short: I tried to pick it up once but left my ID at home and haven't made it back yet. I anticipated the order would get canceled. Much to my surprise, two days ago I got notice that the order was picked up, but not by me. I didn't designate any alternative pick up people either.I contacted corporate customer support who offered me a refund. They then came back a day later and said they couldn't offer a refund because the order was picked up. They said I could dispute it with my credit card. The credit card company said it would be useless because the company would just say it was picked up (which they already had said).Ironically, the reason I couldn't pick the order up the time I made it in was because they carded me. I'm curious how someone else was able to pick it up if they got carded as well. Perhaps the store doesn't check names, only DOBs, but that's not much of a control for store pick up.Bottom line: Be wary of using store pick up at this total wine location. The order could easily get stolen and you'd be left without any meaningful recourse.I'm only out 10 dollars for now (thanks to my birthday coupon!), but couldn't imagine if I had placed a larger order. Won't be coming back to this Total Wine for store pick up despite it's superior selection. They still get two stars for several good orders in the past and good selection, even if I lost money on this stolen order.
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February 2024 by Jordan T.
Very nice tester people and friendly staff. Very wide selection and organized very conveniently and well, easy to find what you're looking for
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December 2023 by Brianna Johnson
This location needs to be shut down! As I’m walking through aisles 3 and 4 there was an extremely foul odor. In the snack aisle there were bags with nibbles in them! Crumbs and all. Absolutely disgusting.
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November 2023 by Mindy Mizell Galey
Ty gave me great recommendations and was very helpful! I saw him giving other great service to others in the store. Great job and customer service!
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November 2023 by Erik
Even when I think I know what I want to get, there are always friendly staff available willing to help find a selection of exceptional wine. Thank you!
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October 2023 by Adam Riemer
Probably the best experience I’ve had at a total wine. Everyone was friendly, we were offered a tasting, but didn’t do it.The staff was friendly without being overly aggressive when offering help. The store is one of the largest in the area so there is a much better selection. Great location and staff.
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October 2023 by Bml Retired
You do carry the item on an everyday basis.I usually will call to get more bottles delivered. However, whenever they do that, it is a bit of a hassle. Because then it wants me to pick them up. And there has to be an override to get it to a delivery status. That is quite ridiculous. I'm 64 years old and before I went to work in the private sector, all I did was retail. There should be no reason you should have to do that every time. I am handicapped and am not capable of carrying those bottles, that's why I have delivery. You only have 5 bottles at present.I do wanna thank you for getting back to me. I appreciate that.It has been almost a month since my last order from this store. I always have delivery because I am handicapped. I have been checking for the last week to try and place an order. Conveniently, they only have 5 bottles of what I wanted. That means I don't get the 10% discount. And I don't get the free delivery. How convenient. could you answer why It's been almost a month and you have not restocked?
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September 2023 by RCS S
Well organized store and the staffs are friendly. Huge selection of wines and beers.
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September 2023 by Elizabeth Troncoso
The Staff is not helpful at all. No one available to get my champagne out of the display. The checkout woman was nice though, but it took forever to get the champagne! Lots of room for improvement!
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September 2023 by Matthew Richards
I’ve now bought product from this total wine twice that was expired without noticing. One was over two months past expiration. They need to do a much better job inspecting their product.
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September 2023 by BelovedBlueRose
If I could make this review a zero, I would. Literally walked into the store and was immediately kicked out because someone in my group was under the age of 21. The manager Nick was extremely rude to use but allowed a family with kids under 21 to walk around. If that is going to be the reason you kick someone out, then it should be a blanket restriction for all customers. He didn't even ask if my nephews were related to me or not. Just kicked us out. Don't buy here.
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July 2023 by Rose Vincent
Absolutely loved this establishmentI have trying to hunt down our Nephew’s fav beer very hard to find and Total Wine & More had itBought all they hadI can’t say enough about the managementI definitely recommend this store and location ?100%
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July 2023 by Admin 001
Pleasant place with attentive and helpful staff. The options are standard. The general atmosphere including customers is pleasant.
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July 2023 by Boomer Malanchuk
Large store with ample parking. Great selection of beer, make your own 6-pack, international wine, and local wine (no liquor sales outside of Virginia ABC stores). Helpful staff and pre-order/pick up options available.
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July 2023 by Carlos V
They had what I've been looking for San Miguel beer! They helped me and were really pleasant to deal with. Plenty of parking and shopping also available. Jollibee is just across from them if ur hungry! ? ???