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January 2024 by Michelle
I had a pleasant experience at this location. The owner of the location was pleasant and customer friendly. My order was on time, and he lent me a tow hitch.
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January 2024 by Jeff Mujsce
Dark and 100% unsafe after night fall. Ownership should be ashamed of themselves expecting business to be conducted (via phone application) at night w/ zero lighting provided by the establishment.
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December 2023 by Fred Sherbert
App would not scan my license so I completed my rental with a rep inside. He stuck the $15 insurance on without asking me and changed the truck number completely from my reservation...sneaky. There are much newer and cleaner trucks at a place near little river turn pike, I will be going there from here on.
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July 2023 by jazzyfingers2u
Easy pickup and drop off! Just need to know parking is a little limited.
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June 2023 by Timur Mustafayev
Charged an extra $25 to connect the car trailer to the U-Haul truck, which, as I later found out at the U-Haul dealership at destination, should have been done for free. When asked for a $25 receipt for that "service", issued a receipt by JT Graphics, their side business.
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February 2023 by Julie Murty
Not recommended! You CANNOT park and leave personal vehicles on their lot while you’re using their trucks!!! I reserved online and checked in because I was picking up before they opened. I couldn’t find my assigned truck and when I found one it didn’t have the pads or dolley that I ordered, so I had to wait until they opened which put me way behind schedule. I’m giving them 1 star because the truck was clean and ran well.
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November 2022 by Michael helmacy
I rented a truck from a different location and my pickup got switched to here. They pushed my pickup time back without telling me and cost me hours on my move.
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November 2022 by Joey
Horrible service. First they pushed my reservation back by an hour as soon as I tried to follow the proper steps to check in (this seems to be more U-Haul’s fault than this dealer). Then they didn’t have my vehicle available, nor the equipment I requested. They were eventually able to track down a replacement vehicle, but not the supplies I reserved to assist with moving. Then they tricked me into paying for insurance despite me declining. Two stars because the vehicle was clean and they were reasonable with gas charges.
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July 2022 by Bitking Ross
Slow Uhaul. We got transfered to it from the one down my street. No explanation. Truck we got came with an empty tank. Now we got consider fueling on the front end of the trip. These owners show no care for customers, just there to make money.
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June 2022 by Cherrios Bee
We had a really good experience with our 26’ truck rental, from this Vine St. location, in a very long haul move. We initially asked for 20’, but decided to up it to 26’. We were happy with our 26’, brand new, clean, AC works and it had Bluetooth. So despite the initial hiccup, it was all squared away. Thank you.P/s: 1 star less was for employee’s lack of attention when asked about padlock.~ Sharon.
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April 2022 by Vicky Gaston
The man who assisted me was very helpful. Seems I may have missed a step to complete my rental request online. He took good care of me and extended my rental to the full 24 hours when my movers ran behind schedule. Thank you!
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January 2022 by Joshua Caldwell
did 24/7 rideshare for 8:00am and when i arrived (mind you i had to walk a block and a half because there’s not parking on premises) it said i had to wait till opening (9:30) to pick up my vehicle. The indian guy inside said they don’t do rideshare and that I should personally call UHaul to update the app.
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January 2022 by Jenifer Parker
I decided to give this place a try (even with the bad reviews) and I was pleasantly surprised by the great service!Pickup was easy (I opted for the insurance just to cover myself, might as well, it's not that much money); the two gentlemen were courteous and even helped me bring the dolly and blankets to the truck.Drop off was super easy as well! The gentleman checked the mileage and the gas and since I didn't even use the 20mi we had originally estimated, my total cost was a bit lower than what we had originally calculated at pickup.All in all, it was an easy and pleasant experience :)
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October 2021 by I. A.
I was directed to drop off a one way trailer rental at this location by U-haul. Upon arrival told could not take it and I needed to go somewhere else. Bad location. Hard to maneuver. Office abuts other businesses which makes you feel like you’re part of a shakedown.
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September 2021 by Clevern Holland
I had to hook the car dolly up to the truck myself. I'm okay with that.My credit card was (Charge Pending) on the 15th, "a day later" even though the card was only used to hold the truck. I paid cash upon return of the truck on the 14th. As stated on the receipt.The manager had an attitude of 'it was not his responsibility or concern of the matter.Not good for business.Vine St location in Alexandria, Va., off Van Dorn.
