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April 2024 by Patrick Hill
This is not a RETAIL STORE. They are a Bulk Mail Unit and distribution center for 22314 area code. They do not sell stamps, certifies, money orders, priority boxes, passports, drop offs etc.
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December 2023 by Kevin Mandernack
Unwilling to ship heavy package from Amazon to my home despite a promise from their dispatch they would ensure a second attempt and promised delivery the second time. Same result, rogue driver refuses to make the delivery second day also. Now Without my bed for which I paid home delivery!!
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November 2023 by S Lipcaman
I was expecting a package from overseas and received a notice that it was undeliverable because the sender had put an incorrect address, so it was going to be returned to sender. I drove to the Memorial Branch on Duke St., and the Post Office employee was able to search the back room and find the package for me. I was so grateful! I also get great service from my Postal Carrier, Maria. I can’t say enough about how good our Postal Service in Old Town Alexandria is!
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November 2023 by Shannen Harry
No one answering the phone at all. I actually believe they’ve started hanging up on me.
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September 2023 by Thomas King
You cannot mail letters and packages from this post office. They do not do "retail transactions ".
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September 2023 by Ryan Smith
Makes me appreciate the senators that vote to reduce funding for the post office.
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May 2023 by Rae Noritake
How does a mail courier leave Certified Mail at the wrong address? I was home all day in my home office near the front door and no one ever knocked; no letter anywhere.... Called Duke St USPS for 2 hours non-stop and they never even answered the phone...
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January 2023 by Tonya Matthews
Terrible customer service and terrible because they don’t know how to deliver mail it’s a big mixup with mail in my neighborhood and they don’t answer phone calls they don’t even need no stars very disappointed
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April 2021 by The Northern Star
The inside of this post office smells like urine - homeless people often sleep in it at night due to chronic homelessness in the nation, sadly. All this during COVID pandemic, needless to say getting this phone number from the George Mason branch took three days. Utilizing the online option was tulmutuous as they forwarded us to a 1800 number who then transferred us, who then transferred us, who then transferred us giving us wrong telephone numbers - please see photo - I will keep trying and keep you posted as well! To think we have no housing options to keep warm other than the local post office in which they sleep and release themselves throughout the night.
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August 2020 by Ellen V
James, our postman, left me a note with his personal number for me to contact him anytime because I was having issues getting my mail forwarded to my new place (previously an office building now converted into apartment units- never switched from a business to a residence).He helped me come up with a solution and just went above and beyond, which was incredibly refreshing (especially in this area) as I was very frustrated with the thought of soon losing access to my mail.Thank you again, James!
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March 2020 by Andrew Levitt
To be clear, there is *NO RETAIL SERVICE* at this branch. There is no desk or cashier; you cannot purchase stamps, envelopes, or boxes, or anything else. If you want to go to this location to drop off a letter or package to ship, it must already be sealed and paid-for.
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January 2020 by Ellen Verhoeve
James, our postman, left me a note with his personal number for me to contact him anytime because I was having issues getting my mail forwarded to my new place (previously an office building now converted into apartment units- never switched from a business to a residence).
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May 2019 by B Goldberg
Emailed twice. No reply. Changed my address in person in a local post office and Memorial, the P.O. that sorts our mail continues to route it incorrectly, including routing it back a third time when the old P.O. has rerouted it according to my change of address instructions. I had a package sent directly to my address and no one can find it. I have mail from several government agencies I'm awaiting. When I received a letter today from a state government, it informed me my benefits were about the expire and I must contact them by tomorrow. Well tomorrow is Good Friday and they are closed so there is no way for me to FIX this. Worst P.O. I've ever dealt with. Oh, and I've had three packages I mailed ithat never reached their destinations.
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March 2019 by Ginger Root
I called trying to locate a package that was mis-delivered (hence taking away a star). Adam answered the phone and went above and beyond to help me. He was very genuine and compassionate throughout the call which I greatly appreciated.
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January 2019 by Shateya Turner
RUDE AS HELL!! I called to see if my package was there for me to pick-up and this lady answered so rudely.. Had me on hold for 10 minutes so I called back again.. no answer.. I called a third time and say I'm just checking to see if my package is there so I could come pick it up and the lady cuts me off and says "YESS I KNOW but there is a customer ahead of you that I am trying to help" these people are rude and have terrible customer service!
