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March 2024 by claudia jones
Very friendly, but expensive
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March 2024 by Alison DeSilva
I have so appreciated the care we have received. Presently we have one 19year old cat named Arrow. He has kidney disease and is getting fluids via IV. We bring him in every week. The front desk staff and the animal techs know him by name now. I would like to give a shout out to Edgar who often takes care of Arrow and all the other staff we have encountered. Thanks!
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February 2024 by Lord Tewksbury
The vet and techs are friendly and caring to your pet's needs. Don't have any complaints.
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February 2024 by Brandi Buchman
Becca and Cheyenne are always the best. I wouldn't trust taking my pup anywhere else.
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January 2024 by Lauren Sternhagen
Always friendly service. My cat has had a physical here and it's also where I get his special formula food. Only issue is the website seems to be buggy as I've tried to book appointments through it but always get errors.
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January 2024 by Theresa Bong
I’ve been taking my 2 dogs to VCA for years and I am sad to be moving away from them. Every Vet and tech we have ever worked with has been kind, compassionate, personable and thorough. I highly recommend them.
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January 2024 by Julie & Gary Leadstrom
OMG, I am SO thankful to have found VCA OLD Town! We ended up moving here from Colorado and being referred to a different vet which had horrible customer service. Walking into VCA Old Town was an amazing and opposite experience for us. We left feeling good about being a new addition to the family and with a goody bag in hand. Plus, they give you money off on your 1st visit. Thanks for taking such good care of Milo; he is 6 years old and blind in one eye after a dog attack. So, someone that loves him and gives him extra attention is a winner in our book.
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December 2023 by jack cohen
I was very disappointed about their new policy not to send prescriptions to third party providers like pet meds. They now require that you physically pick up an rx at their office. This means that you must mail it to petmeds-they are not allowed to receive it by fax or email, except from the vet. This is a way to make you buy it from vca, always at a much higher price. A vet must still write the rx,but vca says it took too much time for them to send it to petmeds. Seems like a small matter that greatly burdens paying clients. Jack Cohen
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October 2023 by Mike Anthony
Great staff and the friendliest vets/assistance I have ever met. Thank you for taking good care of my pups!
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August 2023 by Jewell Long
My pittie mix Remi had her first visit here and it was great. I wish I would've found them sooner.
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August 2023 by Edward Hoegg
My new pup Bella had an infection of her surgical site from her spay. She had the spay 6 weeks ago and it had not healed by the time I adopted her. VCA did not perform the surgery and thankfully saw us for the first time as an emergency case. They were absolutely fantastic with Bella and got her all fixed up. Bella is also a reactive dog and VCA made sure we had a room ready and waiting when we got there. They even cleared the waiting room. Could not recommend this team more!
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July 2023 by Maurice McLeod
The staff and service are both exceptional. Our cats got treated like family, and we are grateful to have such a welcoming place in our community.
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June 2023 by Jen M
I made an appointment for my pup who was not a new patient because she had been limping for some time. Friday she was limping more than usual and whining. So Saturday I called to see if there was any availability for an xray. I was told they only had openings for wellness visit but no x-rays and referred to an animal hospital in my area. That was fine. Unfortunately I could not get her in at the local hospital either, but I knew she had an appointment on Monday so that was fine. Later that afternoon I received a call from VCA Confirming Mondays appointment. I was instructed that she needed to fast beginning at 10pm in order to have an xray done.Monday approaches and we arrive 10 minutes early for our 1130 appointment. About 5 min to 12 we were brought to the back. Dr Gabrielle Evans examined my dog. I was a little uncomfortable after seeing she couldn't work a thermometer. It said low battery which is why it wasn't giving a proper read. The assistant Edgar, was holding Izzys head still so she could get a read. Of course any animal is trying to figure out whats going on so they try to move. She's a friendly girl so she was trying to be friendly with him and he says " this is why I have cat". To me that was completely unprofessional and uncalled for. If you're biased towards certain animals then maybe this isn't the profession for you. After examination Dr Evans proceeds to say all of what could possibly be the cause to include hip dysplasia. But the only way to know is by conducting an xray. I expressed to her that was what we came for, an xray. She says let me go check something and never comes back. Instead she send another assistant in to tell me that they can't do my xray today because they don't have anyone to do it. I expressed my frustration and how I didn't understand if they knew this in advance why didn't they tell me that before I drove from MD to old town. I was told my appointment was not made correctly. The app does not have the option for xray. So I made sure it was put in the notes. Not only that, the assistant that called Saturday afternoon confirmed it and told me she needed to fast. We were there an extra hr only to be told again there was nothing they could do but reschedule and prescribed medication and given the bill. Anyone with pets know appointments are sometimes hard to get and they aren't cheap. So to waste my time coming in for a service they could not provide me with.... Im appalled. We won't be back
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June 2023 by Nan Said
I am moving to Chicago condo and they have very strict pet rules. Vca got me in quickly and they were great with my cat❤️ Megan was the doctor ?
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May 2023 by Victoria Parker
All the staff and veterinarians that we’ve seen at VCA Old Town are polite, helpful and knowledgeable. They love my dog and give great advice and treatment. The office is clean and appointment times are honored in a timely manner without feeling rushed in the treatment room.
