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November 2023 by Mia Taylor
Kayli is excellent! I have the faintest, thinnest brows and Kayli tinted and waxed them to give them form and shape! It was magic! Highly recommend her!!
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November 2023 by Deirdre Middleton
Had never ventured here, but it was a lovely experience and Loreley was meticulous and did a great job. Will definitely be back!
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November 2023 by Kavya Sebastian
They did a really thorough job! I liked it more than anywhere else I’ve been in the DMV but they took 40 minutes for a Brazilian and I wish it hadn’t taken so long. My legs started to get sore ? Still, they did a great job and I’ll probably go back.
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November 2023 by Susan Gerock
I have been going to Waxing The City for several years and it is always a great experience. Setting an appointment is really simple through their online portal and the location is convenient in Del Ray. The space is always clean and inviting and the team warm and welcoming! Make sure to ask for Mila - she does a great job and is so sweet and friendly.Service: Bikini waxing
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November 2023 by Bailey Hansen
I cannot express how infuriated I am with the level of service I received at Waxing the City. I attempted to cancel my membership and it was an absolute nightmare. The front desk staff were not only unhelpful but also completely incompetent.I clearly communicated my intention to cancel my membership, providing all necessary information and following their supposed cancellation protocol. To my absolute dismay, not only did they fail to process my cancellation, but they also went ahead and charged me for THREE additional months! This is nothing short of daylight robbery.It's appalling that a business would operate with such blatant disregard for its customers' wishes. It's not rocket science - if a client wants to cancel, you cancel. It's a simple, straightforward request that any reputable establishment should be able to handle without any hitches.The fact that I had to waste my time and energy in futile attempts to correct this mistake is beyond frustrating. It's clear that Waxing the City prioritizes profits over customer satisfaction. This sort of greed-driven behavior is despicable.
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October 2023 by Heaven Haile
This was such a great first experience. Kayli my cerologist was so great and answered all my questions and made me feel comfortable. She was so understanding. This location was clean and decorated so beautifully.
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August 2023 by Kennedie Newman
Review time!All I can say is Devin! Love her! The cleanliness of the building is spot on. Hand washing sink was IN the studio, love that. Really only had 1 issue. Upon checking in, I came in and the two women at the front were chatting a little before greeting me, which is a pet peeve of mine. (Especially as this is my first time here). They were nice when they eventually greeted me though. That one interaction almost made me rate 4 stars, but Devin was so thorough, relatable, and comforting that she deserves these 5 stars! Super painless wax, I will be going back, definitely have found my new wax spot!
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August 2023 by Lucretia
Most trash place. Was going to give this 2 or 3 stars but downgraded to 1. As far as their response. I did not have 4 no shows. I call almost every single time. I may have had 1. These ppl lie; the manager is completely dismissive and void of taking responsibility.Pros: cute place, relaxing, generally on time and they are nice.Cons:1) very difficult to reschedule, often cannot reschedule on the app2) did not do a full Brazilian either time I came. I called them to see what they could do about it, they wanted me to come back in but I just didn't have time. I eventually spoke to the regional manager who basically said it was my fault for not checking my Brazilian while I was there. So I have to check your work even though you do this all day? Also, I have been getting these for years, never had this issue with EWC.3) caught covid, called the day of my appointment but they said they would be charging me 50% of the visit for not showing up. Keep in mind, I told them I have a fever and was coughing.4) receptionist are completely untrained. I got charged $12 when I checked in. No one could tell me what it was for nor could they find it in the system. I remembered that I had an auto tip setting so remembered what it was forAll in all, trash customer service, unempathetic and they want their money even if they don't do the service you paid for. Vote is they are complete Trash
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August 2023 by Sandy B
My experience here was amazing! The office is so warm and welcoming and it smells sooo good. Everything about this place is inviting! The front desk service is impeccable. It was my first time here and I saw Devin. I went for an eyebrow wax and she was the bomb! She asked me how I wanted my brows and how I had heard of Waxing The City. Before I knew it, we were talking like we had known each other for years!! She is so sweet and so warm and my brows look the best that they have looked in a LONG time! I will definitely be returning!
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August 2023 by Miltta Manzueta
Devin at the Alexandria, VA location is professional, efficient and genuine. The location is easy to get to and there is plenty of parking. The facility is clean and inviting. I appreciate all efforts to make my appointment flow smoothly.
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August 2023 by Tina Mayo
WARNING!!!!!!!Go to this spot at your own risk! While the actual waxing services are 'ok', their cancellation fee is absolutely ridiculous! I just happened to check my credit card statement, wondering why my balance was so high, only to find out that I was not only charged once but THREE different times for appointments that I could not make. Although, I notified the business ahead of time about my unavoidable scheduling conflicts (twice due to work & once due to a prior appointment running over), I was still charged, the ENTIRE AMOUNT for services I never received!!!!!It's obvious how these company owners stay in business, and it's quite disappointing! I had my first Brazilian here, so had planned on making it my regular 'go to spot', but as they say, Moving On!!! Times are hard enough as it is! There are many other smaller, top tier, personalized wax boutiques to choose from in the DMV; do yourself a favor and patronize their businesses instead! Although the owner claims charging clients the total cost of service is "standard in the DMV", that is absolutely NOT the case; 'FEE' means fee (typically a set amount or up to 50% of service cost max), not paying the total/entire cost for a service one never received, ESPECIALLY when rescheduling is due to ones job. Greedy, unsympathetic businesses are the WORST! Bad future ahead for these sort of companies!
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June 2023 by Kristine Billings
First time customer but would absolutely recommend. I went in for a Brazilian and brows and I was so happy with my service today from Praise. She did a fantastic job. I signed up for a membership so I’ll gladly be returning!
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June 2023 by Karen L
I've been a customer here for a few years and couldn't ask for a nicer team or more convenient location. The staff is wonderful from the front desk to your cerologist.
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April 2023 by Rebeca Ahn
Kayli was AMAZING. I was terrified to get my first Brazilian wax, and opted to get the full Brazilian! She was so gentle, so kind, and made the entire experience so comfortable (because, to be honest, who's *really* all that comfortable with going spread eagle in front of a stranger?) I'll be coming back to see her forever!Service: Brazilian waxing
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April 2023 by Lauren Norquist
All of the ceroligists here are great, but Bina is amazing at her job. She’s quick, efficient, gentle, and l wouldn’t want anyone else doing my brows. I get compliments on them all the time!
